Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
63
4 Stars
12
3 Stars
10
2 Stars
7
1 Star
19
63%of customers recommend this product.
(
37 out of
59)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Customer Rating
2
Crapped the bed after a year
on January 27, 2024
Posted by: Anonymous
Gender:Female
After a year of owning this expensive toothbrush it didn’t work anymore, it’s fully charged but just makes a vibrating noise without the head actually moving.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 28, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
…..
on March 20, 2024
Posted by: Anonymous
Gender:Male
Same issue as others, After a year of purchase toothbrush metal clamp gets becomes loose & work anymore, just makes a vibrating noise without the brush head actually moving. now the replacemnt doesnt include warranty. soooo in a Year I have to purchase a new one, according to the representive the life of tooth brush is good for 2-3yrs.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, March 20, 2024
Hi Adrian,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
features are good but not durable
on February 24, 2024
Posted by: kanwar lal
good features but not durable at all an brush heads doesn't fits properly, has charging problem also. not worth. wasted my money
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, February 25, 2024
Hi Kanwar,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare DiamondClean 9300 Series brush head is not fitting or charging properly.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare DiamondClean 9300 Series brush head is not fitting or charging properly.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Great product but continually breaks down.
on November 13, 2024
Posted by: Anti-dentite
Gender:Male
I’ve had two of these DiamondCleans in the past 8-10 years. They’re great products but they have consistently broken down on me. Each time I bought one, I had to send them back within the first two years due to malfunction within the warranty and then I get another 2-3 years out of them. The most recent purchase was 2019 with a replacement sent in 2021. A week ago, the motor started malfunctioning again.
From my experience, these have a shelf life of ~5years.
Response from philips.comBy Tauseef, Philips Consumer Care, November 17, 2024
Hi there,
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Smart 9300 Toothbrush.
We kindly ask you to reach out to us via social media, so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Smart 9300 Toothbrush.
We kindly ask you to reach out to us via social media, so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love this toothbrush. It works great Andy teeth fell great after using. Issue is the app at times have issues. I can spend 30 seconds on a tooth and the app says I need to go back and do that section, because it wasn't cleaned.v
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
You need a Philips electric toothbrush at home
on June 27, 2024
Posted by: hoangv5
[This review was collected as part of a promotion.] Philips Sonicare HX9903/05 electric toothbrush is very genuine and worth buying, beautiful and luxurious product, has 4 functions: Clean, white, gum Health, deep clean, each function has 3 speeds, easy Brush teeth every day, easy to use, does not damage gums, small brush head easily penetrates deep inside, has a very nice charging base and a unique design compared to other toothbrushes that can charge through a glass The crystal is placed on the charging base, the battery lasts for a long time, up to 15 days after a single charge, 2 toothbrush heads have different uses, especially through the Philips Sonicare app you can know exactly how much it takes 2 minutes to clean. all the outer surfaces of the teeth and an additional 2 minutes to clean all the inner surfaces of the teeth. Any areas that have not been cleaned need to be cleaned further to help clean the teeth from the outside to the inside, inside and outside, otherwise With the app, I don't think I could clean my teeth very quickly and not clean the inside surface of my teeth. The leather case is very nice and soft to carry when traveling. Strong vibration helps clean off food residue on teeth, cleaner teeth, fresher breath, helps prevent periodontal disease and tartar
Written by a customer while visiting influenster.com
Customer Rating
5
This toothbrush is amazing.
on June 28, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Philips Diamond Clean Smart Sonic Electric Toothbrush is amazing. I will never again use regular toothbrushes as this product has my mouth feeling as fresh as it ever has before and actually clean. This toothbrush consistently makes sure you brush your teeth exactly as a dentist would instruct and make you aware of everything you are doing wrong. It gets my teeth super clean, and I really like the brush head for it size and comfort. The app is a plus as well because it monitors the effectiveness of my brushing. This toothbrush has a sensor that shows if you are brushing too hard . I highly recommend this toothbrush.
Written by a customer while visiting influenster.com
Customer Rating
1
on May 31, 2025
Posted by: Petitediva
Gender:Female
The Bluetooth fails mid brushing so you loose the guidance from brushing and you just have to wing it.
I would recommend this to a friend!
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, June 2, 2025
Hi there, we regret to hear about your experience and thank you for bringing this to our attention.
We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com