Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
58
4 Stars
11
3 Stars
7
2 Stars
6
1 Star
18
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Customer Rating
1
Product’s Lifespan is 2-3 years
on July 18, 2024
Posted by: Sonic Trash
Gender:Female
I have purchased the expensive Sonicare toothbrush many times. It seems that this product has a 2-4 (4 years if your are lucky) year life expectancy because I find myself replacing it every few years. I don’t know why I keep buying this product even though it is ridiculously expensive with a short lifespan. Phillips will replace it if it’s within warranty period, but if you are out of warranty…good luck. The reality is that they need to figure out why this product breaks down at the 2-4 year mark.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Went bad in 1.5 years & Philips won't replace it
on July 6, 2024
Posted by: JDinOrl
Gender:Male
This is an expensive toothbrush that went bad after 1.5 years. Philips wouldn't replace it b/c this was a replacement to the previous sonicare I bought that also went bad early. My first couple sonicares lasted for years, but not anymore. Quality and reliability have gone down for Philips.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Toothbrush stopped working
on July 28, 2024
Posted by: Msbrit21
It hasn’t even been two years and this toothbrush stopped working. The metal part is super loose and I tried to recharge and it just stopped working all together. Paid full price for this was very expensive. Do not purchase def not worth the price. Tried to go through warranty but they asked me to upload a receipt and I didn’t have a copy handy. Had photos and would have been happy to ship back a product that doesn’t work.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, August 2, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear about your experience with the Philips Sonicare Toothbrush.
All our Sonicare products come with a 2-year warranty. Since you are having difficulty submitting an online warranty claim, please get in touch with us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear about your experience with the Philips Sonicare Toothbrush.
All our Sonicare products come with a 2-year warranty. Since you are having difficulty submitting an online warranty claim, please get in touch with us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Broken in 10 months
on October 19, 2024
Posted by: Anonymous
Gender:Female
This is my second sonicare toothbrush. I decided to upgrade and give my older model to my daughter, which worked great for years and still does. I've had this new one for 10 month's and the metal peg on which the brush head is seated has come loose and the toothbrush no longer functions properly. As a Dental Assistant I can no longer recommend this product and am deeply disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, October 22, 2024
Hi Tallulah,
Thank you for writing your review and we're sorry to hear that your Philips Sonicare DiamondClean Smart 9300 is broken.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we're sorry to hear that your Philips Sonicare DiamondClean Smart 9300 is broken.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Their product doesn’t last. Don’t buy.
on November 23, 2024
Posted by: Matt2024
I have been using Philips sonicare brand and none last after the warranty period.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, November 24, 2024
Hi Matt,
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Smart 9300.
We kindly request that you reach out to us via social media so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare DiamondClean Smart 9300.
We kindly request that you reach out to us via social media so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Mixed feelings...
on June 20, 2024
Posted by: Phreak
Gender:Female
I loved the toothbrush so much that I just bought another one because mine had a jiggly part that caused it to vibrate so loudly I was waking up the neighbors every morning. But now, I realize that there are many customers that had the very same issue. Make sure you register the toothbrush with Phillips and put a note on your calendar to check it out in about 23 months before the warranty expires. :)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product sucks and so does their support
on January 6, 2025
Posted by: Amorales
Gender:Male
This is my second sonicare to stop working. There is soething fundamentally wrong with them and they have to be using super cheap components as they are breaking way too quickly. The cost relative to the reliability is as bad as any product I've ever used.
FIND OTHER BETTER OPTIONS.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 9, 2025
Hi Amorales
Thank you for sharing your experience. I'm sorry to hear about the trouble with your Sonicare toothbrushes.
Please get in touch via Social Media, as we can arrange a replacement for you. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your experience. I'm sorry to hear about the trouble with your Sonicare toothbrushes.
Please get in touch via Social Media, as we can arrange a replacement for you. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Really disappointed life long customer
on January 23, 2025
Posted by: SadPhilipsCustomer
Gender:Female
My previous Philips electric toothbrush lasted about 8 years…but this one is a nightmare, and I regret buying it. Same problems as everyone else here. Original HX992P lasted 8 months, replacement lasted 36 hrs. It seems like the motor is too strong for the other parts so everything falls apart
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, January 26, 2025
Hello,
Thank you for your feedback. We are sorry to hear that your experience with the Philips Sonicare 9300 Series was not as pleasant as you expected. We strive to keep our customers happy by using feedback like this to help us improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are sorry to hear that your experience with the Philips Sonicare 9300 Series was not as pleasant as you expected. We strive to keep our customers happy by using feedback like this to help us improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com