Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
58
4 Stars
11
3 Stars
7
2 Stars
6
1 Star
18
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Posted by: Solo217
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best toothbrush I have ever used in my life
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Grandma B
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great cleaning and easy to use. The charger looks very stylish. I like the way the brush responds to my use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Quality not the Same
on August 10, 2025
Posted by: TennisWalz
Gender:Male
I liked this toothbrush, but it stopped working twice! It is expensive for me to have it happen twice in a year. My prior one worked for many years!
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, August 11, 2025
Hey,
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to take a further look at it, to understand what’s causing this issue and help you find a solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to take a further look at it, to understand what’s causing this issue and help you find a solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: New England
Verified Purchase:Yes
[This review was collected as part of a promotion.] It broke and using the site to ask for a replacement brings you through a circular process. Brush head won't attach now. Center component is wiggly and looks like it is not connected somewhere inside.
FRUSTRATING. Been using Philips Sonicare products for 15 years. This model is not as well built as previous models.
FRUSTRATING. Been using Philips Sonicare products for 15 years. This model is not as well built as previous models.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 3, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Port head fell out - brush doesn’t stay in place
on May 2, 2024
Posted by: BuyerinNJ
Gender:Female
These are so expensive, yet only last year and half at best. C’mon Philips, you’re a global company, stand behind your products and do better. Consumers buy your products and believe your marketing. Now, it’s time to step up.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, May 4, 2024
Hi there,
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not worth it.
on January 28, 2024
Posted by: Just disappointed
The toothbrush quit charging after 2 years. It failed outside of their 1 year warranty, so Phillips agreed to send me a refurbished one as a one-time curtesy. Two years later, the replacement quit charging as well, which makes me think there's a defect with the product. This toothbrush was great (when it worked), but it hardly seems worth it since each only lasted 2 years.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2025
Hello,
We would like to apologize for the inconvenience this device has caused to you, we also thankful for sharing your feedback with us, with this we are more aware that some Sonicare toothbrushes are having a issues. If you have any other questions or concerns please feel free to send us a private message via social media. We are available on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
We hope to have a chat with you!
Best regards,
Philips Consumer Care
We would like to apologize for the inconvenience this device has caused to you, we also thankful for sharing your feedback with us, with this we are more aware that some Sonicare toothbrushes are having a issues. If you have any other questions or concerns please feel free to send us a private message via social media. We are available on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
We hope to have a chat with you!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Crapped the bed after a year
on January 27, 2024
Posted by: Anonymous
Gender:Female
After a year of owning this expensive toothbrush it didn’t work anymore, it’s fully charged but just makes a vibrating noise without the head actually moving.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 28, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
…..
on March 20, 2024
Posted by: Anonymous
Gender:Male
Same issue as others, After a year of purchase toothbrush metal clamp gets becomes loose & work anymore, just makes a vibrating noise without the brush head actually moving. now the replacemnt doesnt include warranty. soooo in a Year I have to purchase a new one, according to the representive the life of tooth brush is good for 2-3yrs.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, March 20, 2024
Hi Adrian,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com