Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
63
4 Stars
12
3 Stars
10
2 Stars
7
1 Star
19
63%of customers recommend this product.
(
37 out of
59)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Posted by: MeiL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the way the toothbrush lets me know when I put too much pressure on gums. Was told my gums looked abraded after having switched to another brand over a year ago. FYI, one's gums never recover. Never again - back to Philips' quality!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Quality not the Same
on August 10, 2025
Posted by: TennisWalz
Gender:Male
I liked this toothbrush, but it stopped working twice! It is expensive for me to have it happen twice in a year. My prior one worked for many years!
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, August 11, 2025
Hey,
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to take a further look at it, to understand what’s causing this issue and help you find a solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention. We're regretful to hear that our product is not working effectively for you.
We’d like to take a further look at it, to understand what’s causing this issue and help you find a solution. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Best Toothbrush!
on June 17, 2024
Posted by: Commited Customer
Gender:Female
I have been using this for 3+ years and it doesnt cease to amaze. There is nothing better than a clean mought and this toothbrush does just that. Only thing I would say are the black specks that seem to build up over time under the brush head. This seems to be an issue with all Sonicare Toothbrushes. Even with weekly cleaning under the brush, I sitll had this issue.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JayH
Gender:Male
Verified Purchase:Yes
After less than 2 weeks of usage my dentist noticed a big improvement over the Oral-B electric toothbrush I’d been using for years. This brush takes a bit of getting used to when switching from Oral-B’s. I preferred the round toothbrush head on my old toothbrush over this brushes, oval shaped head but I’m slowly getting adjusted to it. I would rate this five stars except I feel that the high price tag is a bit unjustified for what it is. But bottom line… this was quite the upgrade for me.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
The last toothbrush you will ever own.
on June 30, 2024
Posted by: shawnb39
[This review was collected as part of a promotion.] The Diamond clean 9300 is loaded with so many features. I love the feedback that it gives on brushing and lets you know what you can do better . Cleaning is top notch , battery life is great , and the price is comparable to other units , especially considering all the features .
Written by a customer while visiting influenster.com
Customer Rating
5
The app will make your mouth healthier
on July 6, 2024
Posted by: ravenecw
[This review was collected as part of a promotion.] Battery life is great,but what I love is the app. Never realized how poorly I did at brushing until using this. My teeth are good but I hope to do even more for them, I really think this will help. The toothbrush itself is fine but having an app to help you brush better is a game changer.
Written by a customer while visiting influenster.com
Customer Rating
5
Clean and happy teeth!
on July 11, 2024
Posted by: halliep12
[This review was collected as part of a promotion.] I love everything about this toothbrush. How effective it is and the features on it are easy to navigate. The design makes its easy to hold and the app that goes along with it is so helpful. So far the battery life is very long.
Written by a customer while visiting influenster.com
Customer Rating
1
Can’t recommend
on July 15, 2024
Posted by: Oistins
Gender:Male
This toothbrush is not worth the premium price it commands
They don’t last more than a year and the shaft for the brush head gets very loose , second one now for me exactly the same
Problem
Can’t recommend 👎🏾
They don’t last more than a year and the shaft for the brush head gets very loose , second one now for me exactly the same
Problem
Can’t recommend 👎🏾
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 15, 2024
Hi Oistins,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page:
www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page:
www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com