Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
58
4 Stars
11
3 Stars
7
2 Stars
6
1 Star
18
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Posted by: Kkaw
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush was to replace my original sonicare
What an upgrade, different cleaning modes, selectable hardness and the app has helped me reduce dmange to my gumline.
Plus i love the colour of the gray!
What an upgrade, different cleaning modes, selectable hardness and the app has helped me reduce dmange to my gumline.
Plus i love the colour of the gray!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: KAP1
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been a customer for a long time and love the new brush heads that are included. It is expensive but worth the pre rial dental issues later with poor cleaning.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Reban
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I get cleaner teeth with Philips brush, this is my second one.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jmat
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Recommendation from my dentist at Meetinghouse Dental
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MeiL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the way the toothbrush lets me know when I put too much pressure on gums. Was told my gums looked abraded after having switched to another brand over a year ago. FYI, one's gums never recover. Never again - back to Philips' quality!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Design flaw
on March 16, 2025
Posted by: Jun D.
Gender:Male
The metal tip to attach the brush head gets loose after 2 years of usage. According to online information, it appears to be caused by a loosen screw on the mechanism inside after vibration over time. It is not a good idea to use screw or nut and bolt on a vibrating mechanism as they get loosen. In addition, it doesn't provide user friendly access to tighten the screw. Totally bad design to where screw is needed.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 22, 2025
Hi Jun,
Thank you very much for your feedback. We are sorry that your experience with the DiamondClean Smart 9300 was not as pleasant as you would have liked. We use feedback like this to make improvements and are committed to customer satisfaction.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you very much for your feedback. We are sorry that your experience with the DiamondClean Smart 9300 was not as pleasant as you would have liked. We use feedback like this to make improvements and are committed to customer satisfaction.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Poor design
on April 24, 2025
Posted by: Wilbur101
The metal tip that supports the toothbrush head becomes loose rendering the toothbrush useless. Apparently it’s a screw that rattles loose that is not accessible to tighten. Too bad, was a good brush but falls apart relatively quickly.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, April 27, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the Smart 9300 electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.philips.ca/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the Smart 9300 electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.philips.ca/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Best Toothbrush!
on June 17, 2024
Posted by: Commited Customer
Gender:Female
I have been using this for 3+ years and it doesnt cease to amaze. There is nothing better than a clean mought and this toothbrush does just that. Only thing I would say are the black specks that seem to build up over time under the brush head. This seems to be an issue with all Sonicare Toothbrushes. Even with weekly cleaning under the brush, I sitll had this issue.
I would recommend this to a friend!
Written by a customer while visiting philips.com