Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
58
4 Stars
11
3 Stars
7
2 Stars
6
1 Star
18
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Customer Rating
5
Technologically advanced oral care
on August 8, 2024
Posted by: janel82
[This review was collected as part of a promotion.] This is a great toothbrush. I’ve used a couple of other Sonicare models in the past but this one has three intensities and four modes to help you customize the type of cleaning that fits your needs. The battery life seems comparable to other models. The app is useful for telling you when a replacement head is needed but I don’t know that I’d bring up the app on my phone to utilize any of the other features. All-in-all, I think it’s a great toothbrush with lots of neat features and capabilities.
Written by a customer while visiting influenster.com
Customer Rating
2
Stops charging or starts vibrating for no reason
on October 28, 2024
Posted by: NoMoreCavities
Gender:Female
My diamond clean is 3 years old..at the 1 year mark it started vibrating even when it was off. Philips changed it out under warranty. Now it has stopped charging. I tried it on both chargers and it's dead. This is my second Diamond Clean in 5 years. Feels like planned obsolescence.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, October 29, 2024
Hi there,
Thank you for writing your review. We are sorry to hear that your Philips Sonicare DiamondClean Smart 9300 is not charging.
We recommend you follow the steps in the order listed. In between steps, check to see if the issue is resolved before moving to the next. The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush using the original charger that came with it. Does your toothbrush not charge when it is plugged in? Your outlet might not be working. Try using a different outlet to charge it. Check if your charging adapter or cord is damaged. If you notice any damage to your adapter or cord, stop using it immediately. Purchase a replacement in our online store. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly.
If these tips do not help, or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry; if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for writing your review. We are sorry to hear that your Philips Sonicare DiamondClean Smart 9300 is not charging.
We recommend you follow the steps in the order listed. In between steps, check to see if the issue is resolved before moving to the next. The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush using the original charger that came with it. Does your toothbrush not charge when it is plugged in? Your outlet might not be working. Try using a different outlet to charge it. Check if your charging adapter or cord is damaged. If you notice any damage to your adapter or cord, stop using it immediately. Purchase a replacement in our online store. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly.
If these tips do not help, or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry; if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
1
BUYER BEWARE!
on April 16, 2025
Posted by: LabradoodleGirlL
Gender:Female
Toothbrush broke in less than 3 months. This was my 3rd toothbrush. The first two lasted several years each,
No, I would not recommend this to a friend.
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, April 19, 2025
Hey,
Thank you for sharing your feedback with us. We regret to hear that you are facing issues with our flagship toothbrush. That is not the experience we expect you to have and thank you very much for bringing this to our attention. We’d like to understand what's causing this issue and help you find a final solution. Please reach out to us on Facebook, Instagram, or X @Philips. If you prefer, you can also contact us through the Philips support page.
Looking forward to assisting you further.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We regret to hear that you are facing issues with our flagship toothbrush. That is not the experience we expect you to have and thank you very much for bringing this to our attention. We’d like to understand what's causing this issue and help you find a final solution. Please reach out to us on Facebook, Instagram, or X @Philips. If you prefer, you can also contact us through the Philips support page.
Looking forward to assisting you further.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Sonicare forever!
on October 17, 2024
Posted by: trinh_win
[This review was collected as part of a promotion.] I already had a sonicare brush before this one but it was an earlier model. I must have purchased my previous one 5-6 years ago and it’s honestly still going strong. But I gave it to my partner (with new heads of course!) and gave myself this one. First of all, the color and feel of it is better. The other felt very plastic-y. This has an almost matte finish to it and I just think it feels better. But truthfully, the only difference between this one and my previous is the charging stand. The cup and the stand that it comes with is amazing. I was shocked to find out that it can charge while in a cup. It just looks nice on my sink! I did give the WiFi and app a chance but it was annoying to be honest. Not fan. Oh last thing, it will blink if it believes you are brushing too hard. I do like that feature as brushing too hard can lead to receding gums which is like one of my worst fears. Ultimately, this brush is worth the money and I’m sure it will last me just as long as my previous. I’m a customer forever!
Written by a customer while visiting influenster.com
Customer Rating
2
Love the options
on October 25, 2024
Posted by: Bythesea
Gender:Female
Worked great and sounded great for a while (bought in May 2024) but now the brush heads are so wiggly and the toothbrush is overall so loud when using.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, October 25, 2024
Hi Bythesea,
Thank you for writing your review. This is not the experience we wish you to have with the Philips DiamondClean Smart Sonic Electric Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. This is not the experience we wish you to have with the Philips DiamondClean Smart Sonic Electric Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Powerful Electric toothbrush with app support
on July 10, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] This electric toothbrush combines with an app to make sure you are cleaning your teeth properly. It comes pre-charged and with two charging options; the standup charger or a glass it leans in. It also comes with a travel case but my model did not come with a charging case. I liked the toothbrush but it was a little intense for me and will take getting used to - I used the lower setting. The app times you and prompts you to devote the same amount of time on each section of your mouth. I honestly don’t know how much I will use the app but if you do, it will prompt you when it’s time to replace the toothbrush head, which is a cool feature. Overall I liked it and I think it will help me keep my teeth super clean!
Written by a customer while visiting influenster.com
Customer Rating
3
Sus Quality
on March 22, 2025
Posted by: Nickname007
2nd unit I have bought. 1st one lasted about 18 months before it died. This one lasted less than a year. Have bought them for family members and theirs die far too fast as well.
UPGRADE YOUR COMPONENTS/QUALITY CONTROL OR YOUR PRODUCT IS DOOMED.
Written by a customer while visiting philips.com
Customer Rating
1
DO NOT BUY - faulty battery
on July 21, 2025
Posted by: ToothFairy9974
Gender:Female
Just laid my second one of these toothbrushes to rest after a little over a year of working. It's a nice toothbrush when it's working, but one day it just stops functioning for no reason. This is the same thing that's now happened to me twice. The first time it happened Sonicare did replace the handle and I got another year of use, but now this one has also died. There's clearly something wrong with this product and the company has no other solution than a 30% off discount with free brush head for your money and time. DO NOT BUY!
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, July 25, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com