Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
68
4 Stars
13
3 Stars
10
2 Stars
7
1 Star
21
63%of customers recommend this product.
(
40 out of
63)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Posted by: NoCavitesHere
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the DiamondClean Smart 9300 as replacement to older DiamondClean product (battery wore out) and hoping to continue not having cavities. I wish for more flexibility in selecting power settings when using the 'Deep Clean+' mode, the intensity automatically defaults to low, and I have been unable to change it, despite following the user manual. I find the pressure sensor and BrushPacer guidance very helpful, however, I find the feature “When brushing with the Philips Sonicare app in 'Deep Clean+' mode, the brushing time will be 2 minutes when connected to the app and 3 minutes when not connected to the app.” tempting me to not use the app.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Medrdh
Verified Purchase:Yes
[This review was collected as part of a promotion.] A great toothbrush, took a little getting used to but because of the vibration, but once I did I loved it, does a great job cleaning and my teeth feel really good.
Written by a customer while visiting philips.com
Posted by: Max 23
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My unit was Defective ..It Never Performed to Standards
I would recommend this to a friend!
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 4, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: MHSTx
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the toothbrush itself. I do NOT like the charging station as I find it is cumbersome to pack up and take with me when I travel.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Alpha&
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve been using Sonicare for over 30 years. I’m impressed. My dentist is impressed. It is a quality product however, if anything goes wrong it is quickly resolved
Written by a customer while visiting philips.com
Posted by: Pegport
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush is terrific. My teeth are not only feeling cleaner but are whiter. It’s easy to use and by syncing it to my phone, I am able to monitor my brushing methods and make improvements. Worth the purchase.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: CleWash
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replacement model working just fine and easy t use.
Written by a customer while visiting philips.com