Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Average customer rating
3.8
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
58
4 Stars
11
3 Stars
7
2 Stars
6
1 Star
18
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care 9300 Series - Pink
Posted by: webdroid
Verified Purchase:Yes
[This review was collected as part of a promotion.] great job cleaning teeth and gums - easy top use and clean
Written by a customer while visiting philips.com
Posted by: Bo H
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything works well. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Written by a customer while visiting philips.com
Customer Rating
5
Best Toothbrush!
on March 26, 2025
Posted by: jennap136_6614
[This review was collected as part of a promotion.] Best Toothbrush! The app is helpful and informative. The battery life is great- especially when traveling you don’t have to bring the whole charging stand.
Written by a customer while visiting influenster.com
Posted by: Mingming
Verified Purchase:Yes
[This review was collected as part of a promotion.] More powerful and cleans really well. Better than other models I used.
Written by a customer while visiting philips.com
Posted by: Pataco
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The iphone app is not good.
- First, it always ask me to start on one side, while I want to start on the other side (think of left handed/Right handed people).
- The app detects I am using the brush, but it does not know which segment I am in.
- Instead of normal cleaning of 2 min, it usually goes for 4 min - 2 cycles.
- It is normal for people to take their phone to do this kind of stuff. Initial use of the product - it is ok. But, after a week, it is useless to take the phone and use it.
- First, it always ask me to start on one side, while I want to start on the other side (think of left handed/Right handed people).
- The app detects I am using the brush, but it does not know which segment I am in.
- Instead of normal cleaning of 2 min, it usually goes for 4 min - 2 cycles.
- It is normal for people to take their phone to do this kind of stuff. Initial use of the product - it is ok. But, after a week, it is useless to take the phone and use it.
I just stopped using the app. It is not as intelligent as it claims.
Also, the 6 beeps to change tooth segment.... Just does not seem to work for me. I prefer 3 beeps to change - Top Front, Bottom Front, Bottom Back, Bottom Front. This seems more logical & easier from a hands movement.
Also, the 6 beeps to change tooth segment.... Just does not seem to work for me. I prefer 3 beeps to change - Top Front, Bottom Front, Bottom Back, Bottom Front. This seems more logical & easier from a hands movement.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Squeaky clean finish!
on May 7, 2025
Posted by: kokie_5182
[This review was collected as part of a promotion.] I absolutely love it, I’ll never go back, i use it twice and it makes me feel like I’ve left the dentists office! Now my son wants one I had to buy it for it!
Written by a customer while visiting influenster.com
Posted by: J. Hill
Verified Purchase:Yes
[This review was collected as part of a promotion.] The app doesn’t work well with the toothbrush I use it daily and it doesn’t recognize my overall brushing
Written by a customer while visiting philips.com
Customer Rating
1
on May 31, 2025
Posted by: Petitediva
Gender:Female
The Bluetooth fails mid brushing so you loose the guidance from brushing and you just have to wing it.
I would recommend this to a friend!
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, June 2, 2025
Hi there, we regret to hear about your experience and thank you for bringing this to our attention.
We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com