[This review was collected as part of a promotion.] I clicked to flip the shaver head open to clean it. It popped off. I have put it back in and it has since popped out 2 additional times. I will contact Phillips
[This review was collected as part of a promotion.] I prefer electric shavers, to bladed one. I get a good smooth shave with this shaver, without the need to replace blades so oftern
[This review was collected as part of a promotion.] Did not receive a charger to charge my Shaver. I won't buy anything else from them
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, June 9, 2024
Hi there,
Thank you for sharing your review. We’re sorry to hear that you are unhappy that you did not receive a charger with your Philips Norelco Shaver 2400.
We would like to inform you that at Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. If you already own a USB power adapter, make sure that the power adapter is certified and meets safety standards, ideally from a trustworthy brand. See these safety standards for safe charging: Input voltage: 100–240V. Output voltage: 5V. Power output: 1A or higher. If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4)-rated adapter. If you do not own an adapter, you can search for one of these adapters (HQ87 or WAA1001/WA2001) or search “USB wall adapter” or “wall adapter” on the Philips website.
If this does not help or if you need any other assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach us through the contact page: www.Philips.com/contact.
[This review was collected as part of a promotion.] Not impressed. The trimmer does not work. I have to use a new trimmer for making sides.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, June 9, 2024
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have with the Philips Norelco Shaver.
To make sure you get a close shave, it's crucial to keep your blades clean and replace them as needed. Give your shaver a quick clean after each use and a thorough clean monthly. Also, remember to use the right technique by moving the shaver in circles with light pressure to catch hairs growing in different directions. If you haven't shaved in a few days, pre-trim longer hairs for a better result.
If you have any additional questions, please get in touch via Social Media. We're If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
[This review was collected as part of a promotion.] The shaver is light in weight. I love that you can use your cell phone charger to recharge shaver instead of a bulky cord issued with shaver. Moreover, shaver has a sleek black molded design and light canvas bag for storage.