[This review was collected as part of a promotion.] Used two times then cleaned it and rinsed it out.Used it a third time and went to clean it and the blades and the whole insides fell out! Tried putting it back together and ended up putting it in the trash. Totally disappointed!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 3, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Norelco Shaver 2400 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
[This review was collected as part of a promotion.] It does not do a good job. I seem to have to go over my beard many times until it shaves fairly which also leaves me with burning skin
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 28, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Norelco Shaver 2400 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
[This review was collected as part of a promotion.] This model is great upgrade from my last Philips shaver, the shave is closer and the clean up allows me rinse both the head and under body.
[This review was collected as part of a promotion.] The shaver does not shave very well. At the most the shave will last only most of the day.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 16, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
[This review was collected as part of a promotion.] Philips usually has a very good and sharp blades. The ones I received with shaving machine not very sharp. How would I get some better blades please?
[This review was collected as part of a promotion.] I bought this for a backup shaver and seem to use it more than my regular one which is a Braun. Yes it has a cord and not the trimmer but it does shave smooth and close