Customer reviews from philips.com
Philips Norelco - Shaver 1100 - Deep Black
Average customer rating
3.9
(1,000 Reviews)
Rating breakdown 1,000 reviews
5 Stars
466
4 Stars
246
3 Stars
132
2 Stars
70
1 Star
86
73%of customers recommend this product.
(
530 out of
727)
Customer Reviews for Philips Norelco - Shaver 1100 - Deep Black
Customer Rating
1
Cheap plastic product with poor results
on March 9, 2020
Posted by: colin813
Gender:Male
Terrible product, kept pulling hairs in the spinning side. Was not good for sensitive skin. Broke after my 2nd try from water? Assumably, it is not something I’d buy again. Did not shave smooth. Terrible battery life. Was told my payment for trying this razor would be the razor itself and it broke right away so I didn’t even get paid for this.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 19, 2020
Hiya, Colin. Thanks for flagging this here with us although we do regret to hear that you have not had a very satisfying experience with your newly purchased Philips Shaver. We would very much like to see if there is anything we can do to help out. We are curious to learn more about what has happened exactly with the shaver as well what you mean with the payment you mentioned. Were you product testing the appliance by any chance? If you’d like, you can reach out to us through one of our Consume Care channels so we can offer you our further assistance.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Not for me
on January 20, 2022
Posted by: Smooth Jazz
Gender:Male
I got this for Christmas '21 and have been using it exclusively to the day I'm writing this, 20Jan2022. My skin does not like it. My typical adjustment period is about 2 weeks for shavers in the past. This one apparently cuts closer than others bc i get painful razer bumps if i stick to my regular once a day routine. I have tonshave twice a day with this Norelco. I don't like it. My barber insists that i should keep using it and allow my skin more time to "get to know" the shaver. I'll give it until Feb 25th. If i don't see positive improvement, I'm switching back to my old Braun.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2022
Hi, thank you for taking the time to write a review. We're very sorry to hear that you don't like the features of your new shaver. Could you perhaps try cleaning the blades after each use to see if it helps? Here's how:
1-Turn off the shaver, unplug from the outlet, and remove the power cord from the product.
2-Press the unit release button to open the shaving unit.
3-Rinse the shaving unit and hair chamber with lukewarm water.
4-Rinse the outside of the shaving unit with lukewarm water.
5-Carefully shake off excess water and let the shaver air dry.
6-Close the shaving unit.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
1-Turn off the shaver, unplug from the outlet, and remove the power cord from the product.
2-Press the unit release button to open the shaving unit.
3-Rinse the shaving unit and hair chamber with lukewarm water.
4-Rinse the outside of the shaving unit with lukewarm water.
5-Carefully shake off excess water and let the shaver air dry.
6-Close the shaving unit.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Wish it was better
on September 3, 2023
Posted by: tylerh49
[This review was collected as part of a promotion.] I wish I could rate this better. But it was far from a good experience using this. The pics show before and after. It took over 5 minutes to reach that point. When I opened up the head to dump the hair. The whole top mechanism came apart and it took awhile to put back together. I appreciate the free product, but can’t give this product a good rating with a clear consciousness.
Written by a customer while visiting influenster.com
Customer Rating
4
The product is a good buy for the price
on January 16, 2020
Posted by: Dkeefer
Gender:Male
Razor was a good shave. It was easy to handle and cuts good. It is a good product and met my expectations.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Was great but full after 3 months
on December 8, 2020
Posted by: Toughgirl
Gender:Female
I bought this for my husband in September and the blades are full and need replacements already! They seem to be expensive considering it's only 3 months old
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 29, 2020
Hi there,
Thank you for writing your review here. We're sorry to hear about your shaver blades already needing replacement. We'd like to see if we can help you out. For us to do so, we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@Philipscare). They will be happy to help you out. We hope to hear from you to get this sorted!
Thank you for writing your review here. We're sorry to hear about your shaver blades already needing replacement. We'd like to see if we can help you out. For us to do so, we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@Philipscare). They will be happy to help you out. We hope to hear from you to get this sorted!
Written by a customer while visiting philips.com
Customer Rating
5
I use it the same day and like it very much.
on April 13, 2021
Posted by: Red84
Gender:Male
I had to replace my old shaver which also was a Philips but caused me problems because I had no instructions with it. Got it from my son a number of years ago. It always worked fine until it started making a grinding noise and wasn’t giving me a clean shave anymore. I think it needed new blades. With no instructions it was very hard to find the right blades. So I decided to buy a new shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Father's Day gift! Difficult to navigate the site!
on June 23, 2021
Posted by: What?
Gender:Male
Nowhere to put the fact it's a gift and do not have the receipt for this reason
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 24, 2021
Hi,
Thank you for writing us a review. We could look into what we could do for you despite your not having a receipt.
Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing us a review. We could look into what we could do for you despite your not having a receipt.
Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
2
Disappointing for such big shaver.
on October 25, 2021
Posted by: k3rz0rg
Gender:Male
[This review was collected as part of a promotion.] Let me cut to the chase...
- it is close shaver BUT
- it does not hold the charge/last long, it uses old gen Ni-Cd batteries
- it takes LONG to full charge
- it is slow spinning, even with the chord attached.
So you can see the con outweighs the pro(s) so I'd say look for another one.
- it is close shaver BUT
- it does not hold the charge/last long, it uses old gen Ni-Cd batteries
- it takes LONG to full charge
- it is slow spinning, even with the chord attached.
So you can see the con outweighs the pro(s) so I'd say look for another one.
Response from philips.comBy Philips Consumer Care, October 29, 2021
Hi there, thank you for sharing your experience with us. When you charge your Philips Shaver for the first time or after a very long time the battery starts charging very slowly to prevent damage to the device. Charging takes approx. 8 hours and the fully charged shaver has a shaving time of up to: 40minutes. You can also use the shaver while it is plugged-in and charging, although we advise to leave it a charge for a bit before using it, especially if the battery was completely drained out. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, please refer to the user manual.
If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com