Customer reviews from philips.com
Philips Norelco - Shaver 1100 - Deep Black
Average customer rating
4
(1,251 Reviews)
Rating breakdown 1,251 reviews
5 Stars
598
4 Stars
299
3 Stars
167
2 Stars
85
1 Star
102
74%of customers recommend this product.
(
614 out of
835)
Customer Reviews for Philips Norelco - Shaver 1100 - Deep Black
Customer Rating
1
The trimmer works - sort of
on October 28, 2022
Posted by: Hairy Dude
Gender:Male
About 5 years ago I bought a low end, series 2000, Norelco shaver and I was impressed with how well it worked for the price. So, it was time to get a new one and I bought a new Series 2000. This time I was horrified with how horrible it was. Low power, low RMP motor, low capacity and low power battery. It takes about 20 passes (literally) over an area to shave without feeling too much stubble. The literature says 40 minutes of charge time but you can feel and hear the motor weakening during the same shaving session, after starting with a full charge. The literature also says something about “self-sharpening blades that cut hair just above skin level”. If that was the design criterion then that is the problem. It appears that the blades glide over the hair. I can appreciate the pressure to keep prices low, but selling is dysfunctional product doesn't make for happy customers. So, why don't I buy a more expensive model? Because the more expensive models have essentially the same mechanical guts, except that they have superfluous and worthless gimmicks such as "self cleaning" or "smart hair sensor". As opposed to a stupid hair sensor? Too bad. My next shaver is going to be some other brand. Side note to the Philips designer,s engineers and bean counters: You never make a newer product that is so obviously worse than an old one.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 1, 2022
Hi,
Thanks for reaching out to us regarding your Philips Norelco Shaver 2300. We are sorry to hear that your shaver is not holding up to your expectations and hope we can help. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked and interfere with the performance of the shaver. Kindly follow the steps below to clean the shaver and check if the issue persists:
1: Turn off the shaver, unplug from outlet and remove power cord from the product.
2: Press the unit release button to open the shaving unit.
3: Rinse the shaving unit and hair chamber with lukewarm water.
4: Rinse the outside of the shaving unit with lukewarm water.
5: 5 Carefully shake off excess water and let the
shaver air dry.
(Never dry the shaving unit with a towel or tissue, as this may damage the shaving heads.)
6: Close the shaving unit
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for reaching out to us regarding your Philips Norelco Shaver 2300. We are sorry to hear that your shaver is not holding up to your expectations and hope we can help. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked and interfere with the performance of the shaver. Kindly follow the steps below to clean the shaver and check if the issue persists:
1: Turn off the shaver, unplug from outlet and remove power cord from the product.
2: Press the unit release button to open the shaving unit.
3: Rinse the shaving unit and hair chamber with lukewarm water.
4: Rinse the outside of the shaving unit with lukewarm water.
5: 5 Carefully shake off excess water and let the
shaver air dry.
(Never dry the shaving unit with a towel or tissue, as this may damage the shaving heads.)
6: Close the shaving unit
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Jdubya
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I enjoy the shave. It’s not as close as a 5 blade razor, but it’s fine for me. It takes several hours to recharge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: old user
Gender:Male
Verified Purchase:Yes
I have been a user of this shaver for more than 30 years
Written by a customer while visiting philips.com
Posted by: Golfnutt
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery does not last very long. Unlike prior Phillips razors
Response from philips.comBy Philips Iberia, Consumer Care PH, September 20, 2022
Dear customer,
We are sorry to hear that your are not satisfied with one of our products but we are here to read your comments and improve our brand and products according to your needs.
The model S1211/81 can be used up to 1 hour when fully charged.
If you are facing issues with the charging procedures please don not hesitate to contact us.
We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
We are sorry to hear that your are not satisfied with one of our products but we are here to read your comments and improve our brand and products according to your needs.
The model S1211/81 can be used up to 1 hour when fully charged.
If you are facing issues with the charging procedures please don not hesitate to contact us.
We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Written by a customer while visiting philips.com
Posted by: New Shaver
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Razor doesn’t shave nearly as close as a blade shave.
It is very convenient and much easier
It is very convenient and much easier
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Homer Fox
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver has a power button placed LOWER on the handle to PREVENT accidental shut off while shaving. I was always hitting the power button on my old shaver because it was high on the handle and interfered with holding on to the shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: T&Q4
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I order this razor every year. It gives a smooth shave and cleans easily. I like the low battery feature to know when to re-charge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Husband of the year
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product is inexpensive does what it's supposed to do and Phillips is the only brand I buy
I would recommend this to a friend!
Written by a customer while visiting philips.com