Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: C. O. Jack
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item worked intermittently for about two weeks. After this time period, the razor head was able to carefully fall out of its case. Could not find a place to fix it so it became expendable.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, October 13, 2025
Hello there.
We’re sorry to hear about the problems you encountered with your razor, and thank you for bringing this to our attention. It sounds frustrating to have an item work intermittently and then become unusable. We'd like to look into your case and see if we can find a solution for you. Please consider reaching out to us for further assistance.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
We’re sorry to hear about the problems you encountered with your razor, and thank you for bringing this to our attention. It sounds frustrating to have an item work intermittently and then become unusable. We'd like to look into your case and see if we can find a solution for you. Please consider reaching out to us for further assistance.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Sleepy68
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works as advertised. It has more advanced features than my old shaver. Works great.
Written by a customer while visiting philips.com
Posted by: Denupton
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used Philips shavers for a lot of years. Always great shaves and great battery life
Written by a customer while visiting philips.com
Posted by: JEF123
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works well. I rinse the head once a week.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Oldman Johnny Boy
Verified Purchase:Yes
[This review was collected as part of a promotion.] I choose three stars because I am very disappointed with the performance. It doesn't shave close enough and it takes forever as I keep having to go over the same spots. I have been a blade user all my life. The best thing about it is I don't cut myself anymore. I dislike shaving and also can't stand having a beard so I thought I would try this.
Written by a customer while visiting philips.com
Posted by: Good to go
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to switch to using an electric razor after 40+ years due to having open heart surgery andi am very glad I chose the Norelco! It is very easy to use in the shower or out.
Written by a customer while visiting philips.com
Posted by: Piper74
Gender:Male
Verified Purchase:Yes
I purchased this shaver on sale at a great price. Love the product, it's great quality and works well both dry & wet shave. The trimmer works weel too! I would highly recommend this shaver to anyone. Mine didn't come with a soft storage case/pouch so my only suggestion is that should you want one, pay the little extra for the next package up that has it. Unfortunately it was not in stock at the retailer at the time of my purchase.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Robert1081472
Gender:Male
Verified Purchase:Yes
Great performance, close shaves, knowing this is a reliable, good quality product.
I would recommend this to a friend!
Written by a customer while visiting philips.com