Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
Clean shaven
on December 5, 2023
Posted by: brandone10
[This review was collected as part of a promotion.] Although I have not used this for long at all, I've tested it in three different scenarios:
1. Dry Shave,
2. Shaving Cream in the Shower
3. Shave with Pre-Shave
2. Shaving Cream in the Shower
3. Shave with Pre-Shave
I would have to say that I was quite impressed in every situation. There was no irritation to the skin whatsoever shaving dry, and that was the first shave with an electric razor in over 15 years. So, my skin had no preparation. Using it in the shower with shaving cream gave a closer shave while using Ron's Natural Pre-Shave obviously gave the cleanest shave.
My observations were that it does take longer to shave, but not by much if you consider that you don't need time to allow the shaving cream to soak in and having to clean up that mess afterwards. The second thing I noticed is that it doesn't get as close of a shave as a conventional razor, but almost as close. If you rub the whiskers against the grain, you might feel 5 - 10% more nubbles at most, but that depends on your own beard. I would safely say that all electric razors regardless of brand or price will provide similar results. I haven't used the popup trimmer, so I can't speak to that, but I would think it to be a plus for those who would benefit from it.
It is a sinch to clean. Push the button to pop open the head and rinse it under running water. Charging can be done quickly, just 5 minutes if you find the battery fully drained. The razor feels good in the hand and easy to grip. It comes with its own charger, and the travel pouch is really nice. The good thing is that it has replaceable heads, so unless you drop it in the shower and break it, this razor should last many years.
It is very thoughtful of the manufacturer to give you 45 days to try it out. I know I will keep mine.
Why did I change from a conventional razor to an electric razor? There are a few reasons. I was running late to appear before some business colleagues on a Zoom meeting. In a rush to get ready, I nicked my face in several places. Some, like me can bleed for a while before clotting. I decided right then and there that I was going to purchase an electric razor. The second reason is that this will be cheaper in the long run. Third, I don't have to run to the store to get razors or shaving cream because I forgot the last time I was out shopping. Last, because I now can use a natural substance on my face without any harmful chemicals. I used Old Rons Barber Company Pre Shave Splash.
Written by a customer while visiting influenster.com
Customer Rating
3
Pulled hairs
on January 21, 2024
Posted by: sethg8
[This review was collected as part of a promotion.] The device is really lightweight so doesn't bother you holding it for a shaving session. I tried this on my face and it did a pretty good job of getting the hairs out quick and even but it kept ripping some of them out. It gave me a few little cuts from that. I don't know if my hair was too long to use it with but a two week no shave was too long. If you're using this to do it every few days it works better. I think the key is shorter hair for this device. I didn't get any ripped out then. Overall after using it a few times I wouldn't start using this over the Braun one I currently have. Sideburns clean up blade is neat but my other has that too.
Written by a customer while visiting influenster.com
Customer Rating
5
You can always rely on the ‘Philips’ brand
on November 1, 2020
Posted by: Arthur Pint
Gender:Male
This razor is everything as good as my last Phillips which lasted almost 8 years if daily use.
The charge lasts me over a week and charges really quickly.
The charge lasts me over a week and charges really quickly.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Very Slow Blade Rotation - Poor Shave
on March 10, 2022
Posted by: Gmanbc
Gender:Male
Very disappointed in this razor. Cannot believe how slow the blades rotate. After fully charging the razor, it still sounds like it needs to be charged to full capacity. The shave is not very close and requires going over the same area many times. Expected a lot better results from this razor. Again, the biggest disappointment is the speed of the blade rotation after being fully charged. As many reviewers have experienced the same issue, Philips should be able to do better than this. Cheers...
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 16, 2022
Hi,
Thanks for your review regarding the Wet or Dry Shaver series 3000. We are sorry to hear of your disappointing experience and hope we can improve the situation for you! Your shaver takes 1 hour to be fully charged, could you allow the battery to be charged fully and then test the rotation of the blades. Make sure also that the appliance is totally free of hair or debris, as this can block the device and interfere with it's performance. Here is a useful video: https://youtu.be/mRwDyeOR2tI
While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
We hope our suggestions help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding the Wet or Dry Shaver series 3000. We are sorry to hear of your disappointing experience and hope we can improve the situation for you! Your shaver takes 1 hour to be fully charged, could you allow the battery to be charged fully and then test the rotation of the blades. Make sure also that the appliance is totally free of hair or debris, as this can block the device and interfere with it's performance. Here is a useful video: https://youtu.be/mRwDyeOR2tI
While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
We hope our suggestions help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Standard electric shaver
on December 29, 2023
Posted by: shibbyshares
[This review was collected as part of a promotion.] Ok, so nothing is actuating with this shaver it eventually gets the job done. It’s not bad it just takes a lot of time and effort going over the same areas several times. In 2023 there are much better shavers out there but you could also do a lot worse than this one. Middle of the road quality but sometimes that’s all you need.
Written by a customer while visiting influenster.com
Posted by: no name1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] center pin and spring flew out of head hold down mechanism on original shaver.
Response from philips.comBy Tauseef, Philips Consumer Care, February 2, 2024
Hello there,
Thank you for providing us with your valuable feedback. We are sorry to hear about the issue that you are facing with your Philips Norelco Shaver 3800.
In this case, please contact us via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Thank you for providing us with your valuable feedback. We are sorry to hear about the issue that you are facing with your Philips Norelco Shaver 3800.
In this case, please contact us via social media. We’re available 24/7 on Facebook and X. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Power Supply
on September 20, 2024
Posted by: TomThumb
Why does the manual not indicate USB power requirements? 5V/1A, 5V2A, etc. I should not have to guess the correct power supply. Print on razor itself is difficult to read but i had to search the web to find my answer. You could even print it on the box.
Written by a customer while visiting philips.com
Posted by: Georgia male
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver fits in your hand and is easy to use. The trimmer is a great feature. Cleaning is very easy. Just let the water flow across the open head and trimmer. When done shaving place the shaver in the recharge cradle and it’s ready for the next use
I would recommend this to a friend!
Written by a customer while visiting philips.com