Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do not recommend this electric shaver i have used Phillips electric shaves for probably 30 years this is by far the worst experience i should have kept the old one. This one just does not give me a close shave for some reason I’ve had it long enough so that its not the breaki in period its just on this model. I regretted not sending it back earlier but didn’t. Im at the point of deciding if i just dump it and buy another one.disappointed but so is life sometimes. I also now have a package of new heads i always buy to be ahead of the curve when time to change shaver heads
I would recommend this to a friend!
Response from philips.comBy Alexandros, Global 247, September 25, 2025
Hello there. Thanks for sharing your thoughts with us. We're sorry to hear that you're not happy with your new shaver, especially after being a loyal Philips user for 30 years. Please reach out to us either on social media at Facebook/Instagram (@Philips) or X (@Philips), or use our contact page https: www.usa.philips.com/c-w/support-home/support-contact-page. We’d love to chat and see how we can improve your experience, whether it's offering tips or finding a better model for you. Looking forward to turning this around for you! Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: bhp.
Verified Purchase:Yes
[This review was collected as part of a promotion.] very happy with the razor. Have had 3 or 4 before this one
Written by a customer while visiting philips.com
Posted by: Rusted
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works as advertised and I would recommend it to anyone looking for an electric shaver.
Written by a customer while visiting philips.com
Posted by: Doybar
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great shaver. It cuts close, is smooth and the charge lasts long.
Written by a customer while visiting philips.com
Posted by: zebra9702
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] works great! nice close shave, charge last for a week at a time,
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: W. Kevin
Verified Purchase:Yes
[This review was collected as part of a promotion.] The blades don't last very long, get dull too fast
Written by a customer while visiting philips.com
Posted by: Boobby
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It give a fairly close shave. No cuts. Nice pop up trimmer.
Written by a customer while visiting philips.com
Posted by: Paulny
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this to replace a previous one that would no longer charge.
First thing I noticed was no power cord, just a USB cable and surprise, the power cord from the prior version won't work! Perhaps some prefer it that way, I am not one of them.
Seems to me it['s just a cost cutting measure and this series too is not manufactured in the Netherlands either.
It takes some effort to remove the head unit and more so reinstall it. Maybe, I just have a defective sample.
Oh the carrying case, if you could call it that, dollar store quality!
Regardless, as a long time user of Norelco, their products, as with many others today, is not what it was.
Finally, repair centers no longer exist, if they did I would have just fixed my old one!
.
First thing I noticed was no power cord, just a USB cable and surprise, the power cord from the prior version won't work! Perhaps some prefer it that way, I am not one of them.
Seems to me it['s just a cost cutting measure and this series too is not manufactured in the Netherlands either.
It takes some effort to remove the head unit and more so reinstall it. Maybe, I just have a defective sample.
Oh the carrying case, if you could call it that, dollar store quality!
Regardless, as a long time user of Norelco, their products, as with many others today, is not what it was.
Finally, repair centers no longer exist, if they did I would have just fixed my old one!
.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, October 1, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com