Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Boobby
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It give a fairly close shave. No cuts. Nice pop up trimmer.
Written by a customer while visiting philips.com
Posted by: Paulny
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this to replace a previous one that would no longer charge.
First thing I noticed was no power cord, just a USB cable and surprise, the power cord from the prior version won't work! Perhaps some prefer it that way, I am not one of them.
Seems to me it['s just a cost cutting measure and this series too is not manufactured in the Netherlands either.
It takes some effort to remove the head unit and more so reinstall it. Maybe, I just have a defective sample.
Oh the carrying case, if you could call it that, dollar store quality!
Regardless, as a long time user of Norelco, their products, as with many others today, is not what it was.
Finally, repair centers no longer exist, if they did I would have just fixed my old one!
.
First thing I noticed was no power cord, just a USB cable and surprise, the power cord from the prior version won't work! Perhaps some prefer it that way, I am not one of them.
Seems to me it['s just a cost cutting measure and this series too is not manufactured in the Netherlands either.
It takes some effort to remove the head unit and more so reinstall it. Maybe, I just have a defective sample.
Oh the carrying case, if you could call it that, dollar store quality!
Regardless, as a long time user of Norelco, their products, as with many others today, is not what it was.
Finally, repair centers no longer exist, if they did I would have just fixed my old one!
.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, October 1, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: TTSHOPPER
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My first Electric Razor and the results are GREAT.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anonymous
Verified Purchase:Yes
It's a good razor. I like it. It works well and has a long battery life.
Written by a customer while visiting philips.com
Posted by: Lizzie24
Verified Purchase:Yes
Razor works good, way better than the cheaper version but the neck amd right under the chin are not as great takes several passes guess this is normal?
My teen likes it other than that.
Thanks
My teen likes it other than that.
Thanks
Written by a customer while visiting philips.com
Posted by: Yamahog
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver itself is great but it doesn't get all that close like a blade razor but is great otherwise.
It also has an attached mustache trimmer and you can use it in the shower as well
It also has an attached mustache trimmer and you can use it in the shower as well
Written by a customer while visiting philips.com
Posted by: Bikerbob1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mustache trimmer does a lousy job.
The razor does a great job on my face.
The razor does a great job on my face.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Uncle Mole
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's OK, but takes a little getting used to. It's the first electric shaver I have used that can be used wet or dry, so that adds to the learning curve.
Written by a customer while visiting philips.com