Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: zopiy78
Gender:Male
Verified Purchase:Yes
The product works well. Easy to use and maintain. Comfortable handle too.
Unfortunately, I cannot enjoy the smooth shave because it’ll lead to razor bumps as I have curly hair. I wish the product page gave us a heads up about this potential problem.
Unfortunately, I cannot enjoy the smooth shave because it’ll lead to razor bumps as I have curly hair. I wish the product page gave us a heads up about this potential problem.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chink
Verified Purchase:Yes
[This review was collected as part of a promotion.] Doesn’t cut near as close as my last Norelco razor and irritates the skin much faster.
Written by a customer while visiting philips.com
Posted by: 1whoshaves
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's everything I expected. Smooth shave, light weight. I like the lights lettinge know the battery life. Worth the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Thought the shaver would be better than the razor
on August 19, 2025
Posted by: Hyteck47
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Shaver is pretty hard on a senior's skin, irritating the skin especially on the neck where the skin is not so tight!
Gave the shaver to our house cleaner for her husband.
Gave the shaver to our house cleaner for her husband.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 20, 2025
Hi Hyteck47,
Thank you for bringing this to our attention, and we're sorry to hear about your experience and any inconvenience this has caused. We valued your concern as purely as diamond because it is a source of growth! We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for bringing this to our attention, and we're sorry to hear about your experience and any inconvenience this has caused. We valued your concern as purely as diamond because it is a source of growth! We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: ps7183
Verified Purchase:Yes
[This review was collected as part of a promotion.] works better than my old one that the blades got too expensive and too hard to find
Written by a customer while visiting philips.com
Posted by: DAB3
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver works very well and allows a fast shave. I love the charging stand that comes with it. It is easy to clean. Great value for the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ekwok
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using Norelco shavers for a long time. My past shaver have lasted for years, and it is still working good. This new one is even better, shaves closer than my old one. I'm looking forward to a long relationship.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: PurpleItal
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this shaver to replace my old Hq8 Blade shaver, plus I had always wanted a wet/dry shaver. However this 36000 shaver is not good. when my skin was barley wet out of a shower, an used the 3600, it felt like the shave was never on my skin at all, felt like the shaver blades were cutting anything, however when my skin was more thoroughly dried off, an had applied to my skin a solution that makes your hairs stand up better, seemed like the I got a better shave then my old shaver. However the trimmer on the 3600 is garbage, the trimmer on my old shaver worked much much better.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 22, 2025
Hi Purpleltal,
Thank you for letting us know about your concern, and we're sorry to hear about your experience with our shaver. We just want to let you know that we valued your feedback as purely as diamond because it is a source of growth!
We'd like to look into your case immediately and ensure a prompt resolution for your concern. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your experience with our shaver. We just want to let you know that we valued your feedback as purely as diamond because it is a source of growth!
We'd like to look into your case immediately and ensure a prompt resolution for your concern. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Written by a customer while visiting philips.com