Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Grizzle Face
Verified Purchase:Yes
Best electric shaver I've owned. Clean cut leaving no stubble, yet skin feels smooth to the touch. Non-irritating.
Written by a customer while visiting philips.com
Posted by: Boat guy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can't get a close shave. Leaves about a one day growth. Almost have to break your finger to get the pop up trimmer to work.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 8, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Male shaver!
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an excellent shaver. Very impressed with it!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mr. MB
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver shaves close without cutting or nicking the skin. It shaves fast while stll able to reach small areas.
Written by a customer while visiting philips.com
Posted by: Brudzey #2
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hi quality close shave.
Concern about the same on/off switch that has failed the last 3 Norelco electric shavers I had to buy over the past 6 years. None of the 3 were under warranty! Each failed for the very same defect—-on/off switch failure.
Concern about the same on/off switch that has failed the last 3 Norelco electric shavers I had to buy over the past 6 years. None of the 3 were under warranty! Each failed for the very same defect—-on/off switch failure.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Brush top
Verified Purchase:Yes
[This review was collected as part of a promotion.] Guess I expected a close cutting of my scalp, instead it was very close like sandpaper.
To get a smooth baldness still requires a shaving.
On the positive side, it’s easy to use and not messy, catching all clipping in its cage until you release them.
To get a smooth baldness still requires a shaving.
On the positive side, it’s easy to use and not messy, catching all clipping in its cage until you release them.
Written by a customer while visiting philips.com
Posted by: Cheftrk
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Blades barely turn on full charge. Don’t know if that’s how it’s supposed to be or not. But I’m not happy with it. So I went back to my old razor. Will probably buy new blades for it. It’s gotta be better than what I have with this new one
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, August 11, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Oldtreker
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] As the instructions say it takes a while for your beard to adjust to a new razor. Even though I replaced an older Norelco it took a couple of weeks to adjust. Shaver works well dry and using shaving cream it’s razor close, has a good life between charges.
Only downside is you can’t use it while it’s charging. Indicator lights show the amount remaining.
This is my third Norelco expect it to last a long time.
Only downside is you can’t use it while it’s charging. Indicator lights show the amount remaining.
This is my third Norelco expect it to last a long time.
I would recommend this to a friend!
Written by a customer while visiting philips.com