Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: John's unhappy trial
Verified Purchase:Yes
[This review was collected as part of a promotion.] While this provides a quiet and comfortable shave, it is slow to cut, doesn't cut as short as my previous shaver and is difficult to trim with near the nose and sideburns due to its shape.
Written by a customer while visiting philips.com
Posted by: ScubaMark
Verified Purchase:Yes
[This review was collected as part of a promotion.] Shaver is easy to use and gets the job done quickly!
Written by a customer while visiting philips.com
Posted by: circ
Gender:Male
Verified Purchase:Yes
I like the razor I bought and I got 3 shaves before I had to recharge it. Overall it did a good job on the flat surfaces of my face and neck. I kinda wished I had bought the straight razor type and not the 3 round heads because getting the whiskers between the neck and face, under the chin is a bit difficult. I think next time I have to get a rechargable razor I think I will go with the straight razor.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: slick209
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver was cutting my skin I also have a 7000 complete body shaver need a new blade
Response from philips.comBy Philips Consumer Care, July 13, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Philips Norelco Shaver 3600 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Philips Norelco Shaver 3600 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dogo21
Gender:Male
Verified Purchase:Yes
I own another Philips shaver for about 11 years and it still works perfectly. I bought this new model for my son, but the trimmer was pulling the hairs instead of cutting them. I've never seen something like that.
I've already returned it.
I've already returned it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 15, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: shortcuts
Verified Purchase:Yes
[This review was collected as part of a promotion.] this shaver works almost perfectly compared to my old shaver.
Written by a customer while visiting philips.com
Posted by: The Irritant
Verified Purchase:Yes
[This review was collected as part of a promotion.] I give it four stars because I’ve had it for just a couple of months now, and I don’t think that’s long enough to say it’s worthy of five stars. And nothing is perfect, so claiming this to be perfect would be a lie. That having been said, I am very impressed with this shaver. I am happy with the li-ion battery that charges in only an hour, and gives an hour of run time, which actually gives me about a month of shaves (not a thick beard, so it only takes a short time to shave) compared to my old model 2100 shaver that took six hours to charge and would only allow a couple weeks’ use before the next charge and finding a convenient time to recharge for that timeframe (to avoid overcharging) was sometimes difficult. The flip-open head is great for cleaning and the fact that it is a wet/dry shaver that you can clean the head just by rinsing sure makes it easy to keep it clean, unlike the older model that had to be dismantled and brushed clean and reassembled. And there seems to be plenty of power behind those blades. I also appreciate the charge indicator to let me know when it’s getting low before I start to notice any power loss.
I never go on like this when giving a review so I hope this conveys my true assessment of this great shaver.
I never go on like this when giving a review so I hope this conveys my true assessment of this great shaver.
Written by a customer while visiting philips.com
Customer Rating
2
Didn't work for me
on July 16, 2025
Posted by: Haywood_Jablomy
Gender:Male
People seem to love this product, but I've been using it for a year and I'll do up to 6-7 passes over the same spot and still have stray hairs. If I'm in a hurry It's actually faster to just use shaving cream and a razor. Maybe I have a dud, but I'm definitely disappointed with this product.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 18, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com