Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: slick209
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver was cutting my skin I also have a 7000 complete body shaver need a new blade
Response from philips.comBy Philips Consumer Care, July 13, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Philips Norelco Shaver 3600 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Philips Norelco Shaver 3600 and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dogo21
Gender:Male
Verified Purchase:Yes
I own another Philips shaver for about 11 years and it still works perfectly. I bought this new model for my son, but the trimmer was pulling the hairs instead of cutting them. I've never seen something like that.
I've already returned it.
I've already returned it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 15, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: shortcuts
Verified Purchase:Yes
[This review was collected as part of a promotion.] this shaver works almost perfectly compared to my old shaver.
Written by a customer while visiting philips.com
Posted by: The Irritant
Verified Purchase:Yes
[This review was collected as part of a promotion.] I give it four stars because I’ve had it for just a couple of months now, and I don’t think that’s long enough to say it’s worthy of five stars. And nothing is perfect, so claiming this to be perfect would be a lie. That having been said, I am very impressed with this shaver. I am happy with the li-ion battery that charges in only an hour, and gives an hour of run time, which actually gives me about a month of shaves (not a thick beard, so it only takes a short time to shave) compared to my old model 2100 shaver that took six hours to charge and would only allow a couple weeks’ use before the next charge and finding a convenient time to recharge for that timeframe (to avoid overcharging) was sometimes difficult. The flip-open head is great for cleaning and the fact that it is a wet/dry shaver that you can clean the head just by rinsing sure makes it easy to keep it clean, unlike the older model that had to be dismantled and brushed clean and reassembled. And there seems to be plenty of power behind those blades. I also appreciate the charge indicator to let me know when it’s getting low before I start to notice any power loss.
I never go on like this when giving a review so I hope this conveys my true assessment of this great shaver.
I never go on like this when giving a review so I hope this conveys my true assessment of this great shaver.
Written by a customer while visiting philips.com
Customer Rating
2
Didn't work for me
on July 16, 2025
Posted by: Haywood_Jablomy
Gender:Male
People seem to love this product, but I've been using it for a year and I'll do up to 6-7 passes over the same spot and still have stray hairs. If I'm in a hurry It's actually faster to just use shaving cream and a razor. Maybe I have a dud, but I'm definitely disappointed with this product.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 18, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Shaver 3000 Series and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Nick426
Verified Purchase:Yes
[This review was collected as part of a promotion.] I appreciate the performance and simplicity of using this shaver. I haven't used an electric shaver in 55 years. I went back to it since I'm on blood thinners and feared cutting myself and bleeding. I get a smooth & clean shave.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: dave 01
Verified Purchase:Yes
[This review was collected as part of a promotion.] after a few months still cutting well and holds a charge well.
Written by a customer while visiting philips.com
Posted by: shaver 60+
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using Norelco (Phillips) razors since I started shaving some 60+ years ago. Smooth cut without pinching.
Written by a customer while visiting philips.com