Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
2
quit working
on October 6, 2021
Posted by: bu1832
Gender:Male
after using this less than a month it will not close properly after cleaning it
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 7, 2021
Hello,
Thank you for taking time and leaving the review. We would like to take a better look at this issue. We would really appreciate if you'll get in touch with us via one of our social media channels.
We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking time and leaving the review. We would like to take a better look at this issue. We would really appreciate if you'll get in touch with us via one of our social media channels.
We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hiker64
Gender:Male
Verified Purchase:Yes
I have used the Phillips 3000 shaver - model S3332 for 1 month. Although it is a wet/dry shaver, I only use it in dry mode. I like the fast 1-hour charge capability (much faster than my older Philips model). This shaver does provide a better shave than my older shaver. I get 2 weeks of shaving per charge (longer than my older shaver). Philips provides a stand for charging, but I have not used it (I'm leery of of it being knocked over and accidently damaging the shaver)
Written by a customer while visiting philips.com
Customer Rating
5
Great!
on November 3, 2021
Posted by: Anonymous
Gender:Male
I am 64 years old, and this is my first electric shaver. Why oh why did I wait so long??? I had this idea that they don't work very well. I can't say that they all work good, I can only say that this one works great!! So glad we bought this, and it was a great price too.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The blades don't seem to be sharp like new.
on November 3, 2021
Posted by: Bear man
Gender:Male
[This review was collected as part of a promotion.] The new blades don't seem to be Sharp enough to cut my beard. When the battery is fully charged it does not seem to run the razor very fast.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thank you for taking the time to share your feedback. We're so sorry to hear that you're experiencing these issues with your Series 3000 shaver. We'd love to take a closer look, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for taking the time to share your feedback. We're so sorry to hear that you're experiencing these issues with your Series 3000 shaver. We'd love to take a closer look, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
SPEED IS TOO SLOW
on November 25, 2021
Posted by: BUCK 83
Gender:Male
[This review was collected as part of a promotion.] Speed is way too slow even when fully charged. Design is good.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thanks for sharing your feedback on the Series 3000 shaver. We're sorry to hear that the shaving speed of the device is slower than you expected. We'd like to take a closer look to see whether this is normal or not, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thanks for sharing your feedback on the Series 3000 shaver. We're sorry to hear that the shaving speed of the device is slower than you expected. We'd like to take a closer look to see whether this is normal or not, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: rolnic
Gender:Female
Verified Purchase:Yes
My husband is blind and I needed an easy-to-use shaver with no hassle. The Philips shaver gives a close shave and compared to other brands we had in the past, and believe me my husband is 90 years old and he had many, this one has a low kind of humming sound, He is very pleased with it. So keep up the good work Philips.
Nicole
Nicole
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
I have always liked Norelco Shavers, but...
on December 2, 2021
Posted by: halgsmd
Gender:Male
[This review was collected as part of a promotion.] I like everything about this razor except the quality of shaves. What else really counts? It does not give a very close shave. Some blame it on the head design that Phillips has introduced for this series of shavers.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for your review. We're sorry to hear that your shaver doesn't deliver very close shaves. The performance of your shaver may have declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to function incorrectly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. Additionally, you will achieve optimal results if you make slow circular movements with the shaver over the face.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Gandalf14
Gender:Male
Verified Purchase:Yes
Amazing smooth removal of facial hair. Especially a 3 to 4 day growth. Great for trimming and dealing with ear hair. I replaced my 20 yr old - yes 20 yr old "wet and dry" with this new one and I couldn't be more satisfied and pleased. It truly is exceptional. Now that stubble and low grade beards are part of today's fashion trend, this is the perfect razor for keeping you looking good and not scruffy - ie: Cool :).
I would recommend this to a friend!
Written by a customer while visiting philips.com