Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
3
SPEED IS TOO SLOW
on November 25, 2021
Posted by: BUCK 83
Gender:Male
[This review was collected as part of a promotion.] Speed is way too slow even when fully charged. Design is good.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thanks for sharing your feedback on the Series 3000 shaver. We're sorry to hear that the shaving speed of the device is slower than you expected. We'd like to take a closer look to see whether this is normal or not, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thanks for sharing your feedback on the Series 3000 shaver. We're sorry to hear that the shaving speed of the device is slower than you expected. We'd like to take a closer look to see whether this is normal or not, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: rolnic
Gender:Female
Verified Purchase:Yes
My husband is blind and I needed an easy-to-use shaver with no hassle. The Philips shaver gives a close shave and compared to other brands we had in the past, and believe me my husband is 90 years old and he had many, this one has a low kind of humming sound, He is very pleased with it. So keep up the good work Philips.
Nicole
Nicole
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
I have always liked Norelco Shavers, but...
on December 2, 2021
Posted by: halgsmd
Gender:Male
[This review was collected as part of a promotion.] I like everything about this razor except the quality of shaves. What else really counts? It does not give a very close shave. Some blame it on the head design that Phillips has introduced for this series of shavers.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for your review. We're sorry to hear that your shaver doesn't deliver very close shaves. The performance of your shaver may have declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to function incorrectly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. Additionally, you will achieve optimal results if you make slow circular movements with the shaver over the face.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Gandalf14
Gender:Male
Verified Purchase:Yes
Amazing smooth removal of facial hair. Especially a 3 to 4 day growth. Great for trimming and dealing with ear hair. I replaced my 20 yr old - yes 20 yr old "wet and dry" with this new one and I couldn't be more satisfied and pleased. It truly is exceptional. Now that stubble and low grade beards are part of today's fashion trend, this is the perfect razor for keeping you looking good and not scruffy - ie: Cool :).
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent shaver
on January 15, 2022
Posted by: Rroo
Gender:Male
I purchased this after my Phillips Aquashave quit working after 5yrs of service. I had bought one for my brother for Christmas, and he loves it, so when my old razor died I purchased this model. Wonderful shaver. Charge lasts a month of shaving, shaves incredibly close and complete without having to go over the spots repeatedly. It does a great job on the neck area which was always hard to get with most razors. I have owned 5 electric razors and this one is the best. Price is good as well!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
So so product
on January 22, 2022
Posted by: AEPK
Gender:Male
[This review was collected as part of a promotion.] This shaver di a fairly decent job but just did not really get my face as smooth as I would like it. Although my face 'looked' OK, you could still really feel the stubble
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, February 11, 2022
Hi, thanks for your review.
We are sorry to hear you are not fully satisfied with this shaver. We hope the following tips can help you obtain better results:
1. Consider pre-trimming your facial hair, if it is too long
2. When shaving, only apply a gentle pressure which makes your facial hair stand upright and easier to cut.
3. Apply circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
We are sorry to hear you are not fully satisfied with this shaver. We hope the following tips can help you obtain better results:
1. Consider pre-trimming your facial hair, if it is too long
2. When shaving, only apply a gentle pressure which makes your facial hair stand upright and easier to cut.
3. Apply circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: RonM32
Gender:Male
Verified Purchase:Yes
Very poor quality product. Dosen’t shave properly.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for your review regarding your Wet or Dry electric shaver. We are really sorry to hear that it is not shaving well for you, let's see how we can improve your experience! If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor, allow yourself an adjustment period of two to three weeks with your new Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
We hope these tips help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your Wet or Dry electric shaver. We are really sorry to hear that it is not shaving well for you, let's see how we can improve your experience! If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor, allow yourself an adjustment period of two to three weeks with your new Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
We hope these tips help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Disappointed. Charge does not last the week
on February 7, 2022
Posted by: BeardsRus
Gender:Male
[This review was collected as part of a promotion.] Shave maybe 5 minutes a day. Chsrge/razor seems weak after 3 days.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , February 14, 2022
Hi,
Thank you for leaving this review. We're sorry to hear that the battery of your Norelco Shaver only lasts a few days, and we understand your disappointment. This shaver is designed to give 60 minutes of cordless shaving from a 1 hour charge. Thus, if you shave 5 minutes every day the battery should last you 6 days before you should charge the device again. If you feel that this isn't the case, we invite you to to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for leaving this review. We're sorry to hear that the battery of your Norelco Shaver only lasts a few days, and we understand your disappointment. This shaver is designed to give 60 minutes of cordless shaving from a 1 hour charge. Thus, if you shave 5 minutes every day the battery should last you 6 days before you should charge the device again. If you feel that this isn't the case, we invite you to to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com