Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: SouthTexas2448
Verified Purchase:Yes
[This review was collected as part of a promotion.] product operates as advertised. shaves clean and efficiently.
Written by a customer while visiting philips.com
Posted by: VMR - Illinos
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Proprietary charging cable narrows the option for charging. If you misplaced the cable just as I did the device cannot be charged. Bad design.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, May 1, 2025
Thank you for sharing your feedback with us, it is always a helpful tool for us as we work to make ourselves and our products better for you. Please feel free to contact us via social media if you have any additional issues or questions, we would love to be there to help. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page] (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Not on social media? No problem. You can also contact us through our [Support Page] (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
The quality of shave was it what I had hoped for.
on April 30, 2025
Posted by: Shaver2025
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a very heavy beard. With my old shaver I could get a close enough shave it would last all day. This one I have to shave in the evening again if we are going out. It does not give me a very close shave.
Written by a customer while visiting philips.com
Posted by: Robert384u
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The first shave was great blades were sharp, now it takes forever then. Still have to use a razor
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, May 5, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Timber Wolf
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver works well, it cuts the hairs very well and does a very nice job at it, the charge lasts a long time, so I am very happy with it.
Written by a customer while visiting philips.com
Posted by: Gazy
Verified Purchase:Yes
that,s my 7 philips rasor and it' my favorite of all
Written by a customer while visiting philips.com
Posted by: Ronzzz
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good shaver, well designed. Provides a close shave and gets the job done quickly. Battery life is noticeably shorter than my previous Phillips shaver.
Written by a customer while visiting philips.com
Posted by: StoneShaver
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver is an excellent product. It shaves nice and close and the battery run time is superb. My only complaint is it did not come with a hard travel case, as my previous Norelco shaver did, and one does not exist even for purchase.
Written by a customer while visiting philips.com