Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
3
3233/52
on January 3, 2021
Posted by: morrisa
Gender:Male
Not as good as my old Philips P920 which was 7 years old and still using the original heads.The new one does not feel as sharp and sore on the skin unless using the shaving gel all the time so a bit disappointed as this is not so convenient.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there Morissa,
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Written by a customer while visiting philips.com
Customer Rating
3
This product has a poor charging plug
on January 3, 2021
Posted by: Stupid1
Gender:Male
The charging wall plug is to big to share with another plug-in night lite
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there,
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Written by a customer while visiting philips.com
Customer Rating
2
Things I don't like
on July 9, 2021
Posted by: Patriot45
Gender:Male
Razor does not glide across skin. It seems to drag. I don't like to rinse it out with water every time I shave.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , July 12, 2021
Hi there,
Thank you for sharing your feedback with us here, it's very valuable and we will certainly take it on board. In case you haven't, we would recommend taking a look at this page on how to get the most out of your shaver: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver. We hope this makes your experience a little bit better.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us here, it's very valuable and we will certainly take it on board. In case you haven't, we would recommend taking a look at this page on how to get the most out of your shaver: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver. We hope this makes your experience a little bit better.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
An excellent replacement for my old Norelco
on July 13, 2021
Posted by: Violet's papa
Gender:Male
Although the start/stop button is placed lower on the handle than my previous shaver which took a week or two to retrain my thumb muscle memory, the shaver works spectacularly. I like the relative quietness of the shaver when it's in the sideburn area. Shave is fast and thorough.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Second one of this model
on August 11, 2021
Posted by: Cisco007
Gender:Male
Would have rated as excellent however the closure apparatus on the first one I bought less than a year ago broke today when I closed the lid. Unfortunately for me I did not register the product when I purchased it nor did I keep the receipt. I have always been a Philips user.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Woody48
Gender:Male
Verified Purchase:Yes
Great shaver, wish I would have retired my 20 year old Phillips shaver earlier!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Blades got very dull within a month of use.
on September 19, 2021
Posted by: herpops
Gender:Male
[This review was collected as part of a promotion.] Had to change out the blades after about a months use, I can't get much more then about six weeks at the most out of the shaver blades.
I would recommend this to a friend!
Response from philips.comBy Consumer care, September 20, 2021
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience with your Norelco Shaver. We would like to take a closer look for you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience with your Norelco Shaver. We would like to take a closer look for you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
This Best Shaver I've Owned
on September 22, 2021
Posted by: D Allen
Gender:Male
[This review was collected as part of a promotion.] I bought this Norelco shaver about a month ago, after reading a high percentage of positive reviews. This shaver is faster, quieter, and closer than any shaver I've owned. I also shave the top of my head between hair cuts to stay clean shaven. Definitely recommend purchasing this Norelco shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com