Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: RCO1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well, easy to maintain. Replaces a similar one that lasted for many years.
Written by a customer while visiting philips.com
Posted by: Boxguru
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shave is not as close as a blade, but the trade off is the simple use, no shaving cream.half as good as
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, January 28, 2025
Hi,
Thank you for sharing your feedback with us. We regret to hear that our shaver did not meet your expectations.
We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips) and X (https://twitter.com/PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We regret to hear that our shaver did not meet your expectations.
We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips) and X (https://twitter.com/PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak with you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: pilotwon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a new head for my old Philps shaver thinking it was an OEM replacement. It was not and was terrible. In the meantime I had discarded the old head, so I decided to just buy a new shaver - and I'm glad I did. The 3900 is a big improvement over my 10 year old shaver, even when it was new.
Written by a customer while visiting philips.com
Posted by: Robhend
Verified Purchase:Yes
[This review was collected as part of a promotion.] It quit working . It says it is charges but barely runs after charging for hours. How can get replaced?
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 28, 2025
Hello!
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your shaver. To help you, please send us a direct message.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your shaver. To help you, please send us a direct message.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: zaney
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works pretty well wish I would of purchased razor with more blades.
Written by a customer while visiting philips.com
Posted by: Happy ole man
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this wet / dry shaver on the way it works. the simple and easy means of shaving is better than a razor. Thank you for this type of shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TAK/2025
Verified Purchase:Yes
[This review was collected as part of a promotion.] work long battery life, have been using these Norelco/Philip razors for years glad to go back to the old style trimming attachment very convenient works great.
Written by a customer while visiting philips.com
Customer Rating
1
Features are good just not as good of a shave.
on January 29, 2025
Posted by: Spooky3124
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don’t really like this particular product. Doesn’t give a close shave and has a cheap feel to it. I’ve used Philips razors before and haven’t had this issue.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 30, 2025
Hi,
Thank you for bringing this to our attention, though we are sorry to hear about your experience with the Philips shaver 3600.
To help improve your shaving experience, here are a few tips:
1. Make sure the shaver heads are clean and properly maintained. Regularly cleaning the shaver can enhance performance.
2. Try using the shaver in circular motions, as this can help achieve a closer shave.
3. If your shaver has multiple settings, ensure you are using the one designed for a closer shave.
4. Replace the shaver heads as recommended in the user manual, as worn-out heads can impact the quality of your shave.
You may also check the link: https://www.usa.philips.com/c-p/S3243_91/shaver-3600-wet-dry-electric-shaver/support on how to get the most of your shaver.
If you've tried these tips and still find the performance unsatisfactory, please reach out to us. We’d like to assist you further to ensure you have the best possible experience with our products. You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page).
We appreciate your feedback and look forward to helping you find a satisfactory solution.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention, though we are sorry to hear about your experience with the Philips shaver 3600.
To help improve your shaving experience, here are a few tips:
1. Make sure the shaver heads are clean and properly maintained. Regularly cleaning the shaver can enhance performance.
2. Try using the shaver in circular motions, as this can help achieve a closer shave.
3. If your shaver has multiple settings, ensure you are using the one designed for a closer shave.
4. Replace the shaver heads as recommended in the user manual, as worn-out heads can impact the quality of your shave.
You may also check the link: https://www.usa.philips.com/c-p/S3243_91/shaver-3600-wet-dry-electric-shaver/support on how to get the most of your shaver.
If you've tried these tips and still find the performance unsatisfactory, please reach out to us. We’d like to assist you further to ensure you have the best possible experience with our products. You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page).
We appreciate your feedback and look forward to helping you find a satisfactory solution.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com