Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Robhend
Verified Purchase:Yes
[This review was collected as part of a promotion.] It quit working . It says it is charges but barely runs after charging for hours. How can get replaced?
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 28, 2025
Hello!
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your shaver. To help you, please send us a direct message.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback. We are sorry to hear that you are facing issues with your shaver. To help you, please send us a direct message.
We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: zaney
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works pretty well wish I would of purchased razor with more blades.
Written by a customer while visiting philips.com
Posted by: Happy ole man
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this wet / dry shaver on the way it works. the simple and easy means of shaving is better than a razor. Thank you for this type of shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TAK/2025
Verified Purchase:Yes
[This review was collected as part of a promotion.] work long battery life, have been using these Norelco/Philip razors for years glad to go back to the old style trimming attachment very convenient works great.
Written by a customer while visiting philips.com
Customer Rating
1
Features are good just not as good of a shave.
on January 29, 2025
Posted by: Spooky3124
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don’t really like this particular product. Doesn’t give a close shave and has a cheap feel to it. I’ve used Philips razors before and haven’t had this issue.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 30, 2025
Hi,
Thank you for bringing this to our attention, though we are sorry to hear about your experience with the Philips shaver 3600.
To help improve your shaving experience, here are a few tips:
1. Make sure the shaver heads are clean and properly maintained. Regularly cleaning the shaver can enhance performance.
2. Try using the shaver in circular motions, as this can help achieve a closer shave.
3. If your shaver has multiple settings, ensure you are using the one designed for a closer shave.
4. Replace the shaver heads as recommended in the user manual, as worn-out heads can impact the quality of your shave.
You may also check the link: https://www.usa.philips.com/c-p/S3243_91/shaver-3600-wet-dry-electric-shaver/support on how to get the most of your shaver.
If you've tried these tips and still find the performance unsatisfactory, please reach out to us. We’d like to assist you further to ensure you have the best possible experience with our products. You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page).
We appreciate your feedback and look forward to helping you find a satisfactory solution.
Best regards,
Philips Consumer Care
Thank you for bringing this to our attention, though we are sorry to hear about your experience with the Philips shaver 3600.
To help improve your shaving experience, here are a few tips:
1. Make sure the shaver heads are clean and properly maintained. Regularly cleaning the shaver can enhance performance.
2. Try using the shaver in circular motions, as this can help achieve a closer shave.
3. If your shaver has multiple settings, ensure you are using the one designed for a closer shave.
4. Replace the shaver heads as recommended in the user manual, as worn-out heads can impact the quality of your shave.
You may also check the link: https://www.usa.philips.com/c-p/S3243_91/shaver-3600-wet-dry-electric-shaver/support on how to get the most of your shaver.
If you've tried these tips and still find the performance unsatisfactory, please reach out to us. We’d like to assist you further to ensure you have the best possible experience with our products. You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page).
We appreciate your feedback and look forward to helping you find a satisfactory solution.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Sassy3900
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver does a very nice and clean shave. I do not like the difficulty in trying to put it onto its base to charge.
Written by a customer while visiting philips.com
Customer Rating
5
Easy to use, get's the job done fast
on January 30, 2025
Posted by: omarsg1983_3846
[This review was collected as part of a promotion.] Pretty nice shaver, you don't need any instructions since it's super easy to use. It's been a while since I've used this type of shaver and I have to say I didn't had many pleasing memories, but this one totally chaged my mind about them, the included trimmer it's a game changer since you can easily get rid of any long hairs which will allow for an easier smoother shave in less time and the 3 individual self moving heads definitely add a lot into achieving it.
Written by a customer while visiting influenster.com
Posted by: Arlos Dad
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver has been excellent in facial contours. It feels smooth and is quiet. Especially I appreciate how easy it is to clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com