Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Trashcan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have to go over my face several times to get all the hairs. I only bought the razor because I am on blood thinners. I am a 72 year old disabled veteran.
Response from philips.comBy Tauseef, Philips Consumer Care, August 26, 2024
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Cassmann
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's ok at best! Not as good as my older razors with the 3 rows of razor blades per razor.. you still make those as I did have one, but the spacing of the distance of the blades are too far apart.. should be same size head as these just with the 3 rows per razor
Written by a customer while visiting philips.com
Customer Rating
2
Poor replacement blades +
on April 19, 2025
Posted by: Old Corps
Had this razor over two years. Worked OK until I had to order replacement blades. Never worked well after that. Plus, the retainer that holds blades on head broke, and was extremely expensive. It would have been better just to throw away and buy a new shaver. I can only wonder if the new ones would fare any better.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, April 22, 2025
Hello,
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Joe Bee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It shaves very clean and smooth. I have mostly used it for my beard
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jak c
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best shaver I’ve owned. I used to have to follow my electric razor with a straight razor to get everything. Not anymore
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Good Clean Shave
on December 11, 2020
Posted by: Llake
Gender:Male
The razor charges quickly and provides a smooth shave
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
3233/52
on January 3, 2021
Posted by: morrisa
Gender:Male
Not as good as my old Philips P920 which was 7 years old and still using the original heads.The new one does not feel as sharp and sore on the skin unless using the shaving gel all the time so a bit disappointed as this is not so convenient.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there Morissa,
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Written by a customer while visiting philips.com
Customer Rating
3
This product has a poor charging plug
on January 3, 2021
Posted by: Stupid1
Gender:Male
The charging wall plug is to big to share with another plug-in night lite
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there,
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Written by a customer while visiting philips.com