Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Trashcan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have to go over my face several times to get all the hairs. I only bought the razor because I am on blood thinners. I am a 72 year old disabled veteran.
Response from philips.comBy Tauseef, Philips Consumer Care, August 26, 2024
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Cassmann
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's ok at best! Not as good as my older razors with the 3 rows of razor blades per razor.. you still make those as I did have one, but the spacing of the distance of the blades are too far apart.. should be same size head as these just with the 3 rows per razor
Written by a customer while visiting philips.com
Customer Rating
2
Poor replacement blades +
on April 19, 2025
Posted by: Old Corps
Had this razor over two years. Worked OK until I had to order replacement blades. Never worked well after that. Plus, the retainer that holds blades on head broke, and was extremely expensive. It would have been better just to throw away and buy a new shaver. I can only wonder if the new ones would fare any better.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, April 22, 2025
Hello,
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Joe Bee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It shaves very clean and smooth. I have mostly used it for my beard
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jak c
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best shaver I’ve owned. I used to have to follow my electric razor with a straight razor to get everything. Not anymore
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rough-shave
Gender:Male
Verified Purchase:Yes
I have owned Philips razors in the past but the quality has dramatically dropped and the outcome of the shave is sub par and not as close as I would expect.
Philips has also changed the charger connection and now the adaptors do not fit from all of my other Philips devices.
Philips has also changed the charger connection and now the adaptors do not fit from all of my other Philips devices.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 16, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: TERRY F
Verified Purchase:Yes
[This review was collected as part of a promotion.] Didn't like it. It took me to long to shave and then after I shaved I had to use a hand razor to finish.
Response from philips.comBy Alexandros, Global 247, November 20, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention.
Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
- Philips Consumer Care.
We’re sorry to hear about your experience, and thank you for bringing this to our attention.
Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
- Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
5
Good Clean Shave
on December 11, 2020
Posted by: Llake
Gender:Male
The razor charges quickly and provides a smooth shave
I would recommend this to a friend!
Written by a customer while visiting philips.com