Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
2
Poor replacement blades +
on April 19, 2025
Posted by: Old Corps
Had this razor over two years. Worked OK until I had to order replacement blades. Never worked well after that. Plus, the retainer that holds blades on head broke, and was extremely expensive. It would have been better just to throw away and buy a new shaver. I can only wonder if the new ones would fare any better.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, April 22, 2025
Hello,
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are sorry that your experience with the shaver was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Joe Bee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It shaves very clean and smooth. I have mostly used it for my beard
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hooverco
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not anywhere near a close shave-back to razor and shave cream--no better than the old model
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, June 10, 2025
Hi there, we’re sorry to hear about the experience you've had with our product and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Good Clean Shave
on December 11, 2020
Posted by: Llake
Gender:Male
The razor charges quickly and provides a smooth shave
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
3233/52
on January 3, 2021
Posted by: morrisa
Gender:Male
Not as good as my old Philips P920 which was 7 years old and still using the original heads.The new one does not feel as sharp and sore on the skin unless using the shaving gel all the time so a bit disappointed as this is not so convenient.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there Morissa,
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Thank you for sharing your experience and providing us with feedback. We're sorry to hear that our shaver did not live up to your expectation. We'd like to have a look for you and see if we can help. Therefore we'd like to invite you to reach out to our social media team. You can reach them at either Facebook or Twitter (@philipsCare). They will be happy to help you out. Tkae care!
Written by a customer while visiting philips.com
Customer Rating
3
This product has a poor charging plug
on January 3, 2021
Posted by: Stupid1
Gender:Male
The charging wall plug is to big to share with another plug-in night lite
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 7, 2021
Hi there,
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Thank you for writing your review here. We understand it might be quite inconvenient. We'd like to help you out and look into it for you. We would like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). They are there 24/7 and will be more than happy to help you out. We hope to hear from you!
Written by a customer while visiting philips.com
Customer Rating
2
Things I don't like
on July 9, 2021
Posted by: Patriot45
Gender:Male
Razor does not glide across skin. It seems to drag. I don't like to rinse it out with water every time I shave.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , July 12, 2021
Hi there,
Thank you for sharing your feedback with us here, it's very valuable and we will certainly take it on board. In case you haven't, we would recommend taking a look at this page on how to get the most out of your shaver: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver. We hope this makes your experience a little bit better.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us here, it's very valuable and we will certainly take it on board. In case you haven't, we would recommend taking a look at this page on how to get the most out of your shaver: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver. We hope this makes your experience a little bit better.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
An excellent replacement for my old Norelco
on July 13, 2021
Posted by: Violet's papa
Gender:Male
Although the start/stop button is placed lower on the handle than my previous shaver which took a week or two to retrain my thumb muscle memory, the shaver works spectacularly. I like the relative quietness of the shaver when it's in the sideburn area. Shave is fast and thorough.
I would recommend this to a friend!
Written by a customer while visiting philips.com