Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
2
USB charger only
on April 11, 2024
Posted by: BNA!
Gender:Male
Look carefully at the box before purchasing, I wish I had. No longer comes with a standard charger, but a USB cord. How am I supposed to charge when on vacation? I would not have purchased if I had noticed in advance.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, April 12, 2024
Hi there,
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Norelco Shaver 3600. We would like to indicate that we no longer provide charger blocks with Philips Shaver, as our consumers often already have a suitable charger block.
As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Norelco Shaver 3600. We would like to indicate that we no longer provide charger blocks with Philips Shaver, as our consumers often already have a suitable charger block.
As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Pedro 2
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I expected a close shave when I made this purchase. I use a pre shave to set up my beard but it does not help. Not pleased.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Michael3563
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a loyal Norelco customer for many, many years. Sad to say, my latest unit doesn't seem to shave as close as previous models. Would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Very Unhappy Shaver
Verified Purchase:Yes
[This review was collected as part of a promotion.] How is life with new shaver? It’s better since I returned it. No better than my present older Norelcos! Addition by subtraction!
Written by a customer while visiting philips.com
Posted by: Flyercat
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Charge lasts for over two weeks. Does not cut very close.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Rick42069
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver worked great for the first few weeks. Now it doesn't shave properly and leaves patches behind. The cheaper one I had before worked great for years before the battery stopped charging so I upgraded to this one which was a mistake.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Trashcan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have to go over my face several times to get all the hairs. I only bought the razor because I am on blood thinners. I am a 72 year old disabled veteran.
Response from philips.comBy Tauseef, Philips Consumer Care, August 26, 2024
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3600.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Cassmann
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's ok at best! Not as good as my older razors with the 3 rows of razor blades per razor.. you still make those as I did have one, but the spacing of the distance of the blades are too far apart.. should be same size head as these just with the 3 rows per razor
Written by a customer while visiting philips.com