Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
4
Excellent rotary shaver marred by slow RPM.
on March 25, 2022
Posted by: Anonymous
Gender:Male
[This review was collected as part of a promotion.] I used a Norelco 8894XL shaver from 2004 until recently (2022). A quick rinse after every shave, oil once a week, and replacement blades/combs every two years. When I had to stop using it, because the hinge clasp wore out, the battery still held a charge good for over 120 minutes of shaving and everything else still worked perfectly. Amazing! 17+ years and it's a shame such a nothing part wore out with no way to fix it. The thing was a marvel of engineering and build quality.
My new 3800 is a much more basic shaver and, accounting for inflation, much less expensive than my old 8894XL. However, it does work very well. I always liked the HQ8 heads but the SH30 heads, even though they have slots only with no holes and far fewer cutters per blade, work nicely on my beard and are quite comfortable. It's a shame that the cutters spin so much more slowly than they did on the 8894XL, the slower speed means shaving takes longer and I'm much more likely to experience some "pulling" when I move the shaver over a heavy patch of beard or move it quickly. I'd gladly accept less battery life in order to have faster RPM.
Like many rotary shavers, the 3800 doesn't shave particularly close, not as close as the adjustable 8894XL and nowhere near as close as a good (and much more expensive) foil shaver. It’s about as close as the 8894XL with the 8894XL set to maximum “comfort” and minimum “closeness”. The 3800 shaves close enough to last me for the day. What it lacks in closeness it makes up for in comfort and the ability to handle longer hairs from not shaving for a couple of days in a row. It does a decent job with hairs that lie along my skin rather than "out" from my face, too.
While I like the fact that this is a full wet/dry shaver, I don't use it wet. I don't even use a pre-shave lotion. But the ability to use it with shaving cream or even in the shower is there if that's something you like to do. Clean up is easy: Just open the top, blow it out over the sink, then rinse it under the faucet. Then leave it open until it's dry. Once a week or every 7-10 shaves, put a drop of oil on each comb then turn the razor on for a few seconds while you spread each drop around the combs with a fingertip. Then turn the razor off and pack it away. (Oil only when the shaver is 100% dry.) The cleaning is stress free because the entire unit is waterproof, you don't have to be super careful to get only the head assembly and hair chamber wet while keeping the rest of the unit dry to protect the battery and electronic parts.
If you’re going to shave dry like I do, shave DRY: Be sure your face is completely dry, especially if you’ve just showered. I always shower first and I wash my face in the shower to remove oils and dead skin before shaving. Stand in front of a fan, I find that helps a lot on humid days or if it’s warm enough for me to sweat – even a little - while I’m shaving. And don’t push hard, let the shaver do the work; pushing hard isn’t going to help much but it will force some of your skin into the slots which will result in irritation/razor burn. This is a pretty forgiving and gentle electric razor, though, so it would be a good choice for someone who is switching from a double-edge/cartridge/disposable/straight razor to electric shaving for the first time, or a young person just starting to shave.
At retail there is about a $20 difference in price between the 3500 and the 3800. Other than colors, the only difference between the 3500 and the 3800 is that the 3800 comes with the charging stand. The charging stand is a cheap piece of light plastic and isn't necessary so if you have a choice between the two and the price is more than just a few dollars different, get the 3500 instead of the 3800.
The 2300 and some of the other similar-looking Philips Norelco rotary models have the same SH30 blades/combs and the head assembly has the same ability to move to conform to the shape of your face to maintain optimal contact between the combs and your skin. If price is a big factor you might want to look at the 2300 or one of the other "lesser" models. I went with the 3500/3800 because I wanted the convenience of a full wet/dry shaver and a LI battery rather than the NiMH battery found in the lower-end units. Other than the battery type, wet/dry capability, and ability to operate when plugged in to power (available in the dry-only models), they’re the same razor and will shave your face identically.
The slow speed of the motor is disappointing and comes close to ruining what is otherwise an excellent rotary shaver. I would love to see a model exactly like this one, with a battery percent and time available display similar to the display of the 8894XL, and much faster-spinning blades. Just faster RPM would earn this thing the 5th star, making it an amazing value for its price. It’s pretty darn good just as it is, though.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Very Comfortable Shave
on April 18, 2022
Posted by: drumman
Gender:Male
[This review was collected as part of a promotion.] I have owned Norelco shavers for many years. My last one lasted over 35 years. It had the old Ni-Cad battery in it that I was able to replace when the battery won't hold it's charge. I replaced the blades every 2-3 years and kept it clean. On the new shaver, I like the popup trimmer that does a great job. The 3000 series is an affordable shaver that won't break the bank. The charge for the battery lasts about 2-3 weeks. Charges within 1-2 hours. I like the charge bars on the shaver that show you how much battery power you have left. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Perfect for shaving the same area nine times
on March 18, 2023
Posted by: The Mustache Man
Gender:Male
Imagine if you will, the Series 3000 as waves crashing upon a rocky shore. I use this analogy because like the waves, the Series 3000 has to move over your stubble repeatedly for thousands of years before having any impact whatsoever.
If you'd like to immediately triple the amount of time you spend shaving, bring this bad boy home today, and if you're worried about razor burn? Not anymore! With the infinite number of passes the Series 3000 requires, you won't have any facial skin LEFT to burn. Be prepared to take frequent breaks when you shave with one of these, one, to rehydrate after all that exertion, and two, in order to let your hands stop shaking at the frustration of moving the head of the unit back and forth over the tiniest bit of beard ad nauseum with no noticeable change.
I ended up rating this product 2 stars for good reason, once I canceled the rest of my weekend plans, rolled up my sleeves and devoted my Saturday to a decent shave, the razor actually took the hair down to a level comparable to a bladed razor.
Unfortunately no one actually got to see the closeness of my Saturday shave, because by the time I finished it was Tuesday afternoon.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, March 21, 2023
Hi there,
Thank you for taking the time to share your detailed feedback with us. We are sorry to hear about your experience with the Philips Shaver. This is not the kind of experience we want you to have with our product.
Please note that the reason the performance of your shaver has declined may be because it is dirty. There can be hair or dirt particles stuck inside, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. Another reason why your shaver might not be working properly is that it is not assembled correctly. Please refer to your user manual for full instructions on how to reassemble your shaver. To achieve optimal results, make slow circular movements with the shaver over the face. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving; this helps reduce shaving time. While shaving, it is important to be gentle. Do not press the shaver too hard against your skin. Apply only gentle pressure, which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
We hope this improves your experience; however, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page at www.philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your detailed feedback with us. We are sorry to hear about your experience with the Philips Shaver. This is not the kind of experience we want you to have with our product.
Please note that the reason the performance of your shaver has declined may be because it is dirty. There can be hair or dirt particles stuck inside, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. Another reason why your shaver might not be working properly is that it is not assembled correctly. Please refer to your user manual for full instructions on how to reassemble your shaver. To achieve optimal results, make slow circular movements with the shaver over the face. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving; this helps reduce shaving time. While shaving, it is important to be gentle. Do not press the shaver too hard against your skin. Apply only gentle pressure, which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
We hope this improves your experience; however, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page at www.philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Disappointing shave
on May 2, 2023
Posted by: YW2334
Gender:Male
I had been using a Philips PT920 shaver for several years, but it started having a problem with stopping while in use as if it was jammed. I figured 7 years was pretty good usage so I retired it and bought the S3332 model. The first time I used it I noticed I didn't get as close a shave as with the PT920 but kept using it for a few months. Just to compare, I charged up my old PT920 and found it gave me a much smoother, closer shave. So I packed up the S3332 and will keep using the older PT920 as long as I can keep it working.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, May 3, 2023
Hi there,
Thank you for sharing your feedback with us. We would like to inform you for a close shave, keep your blades clean and replace them as needed. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning once a month.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We would like to inform you for a close shave, keep your blades clean and replace them as needed. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning once a month.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Amazing shaver!
on February 1, 2024
Posted by: mattyice
[This review was collected as part of a promotion.] I really like this shaver. I needed something that was just for those stubborn stubbles I get on the sides of my face because, I can't grow facial hair there really. I put a before and after shot to show how close touch it gets to your face. Does a nice job leaving my face feeling smooth, and the best part is it doesn't pinch your face! Very convenient and the charge life on this is great! I haven't had to change it since I pulled it out the box.
Written by a customer while visiting influenster.com
Customer Rating
4
Great Shavor!
on February 1, 2024
Posted by: jamieh162
[This review was collected as part of a promotion.] So far, so good! Great quality shavor, and it's affordable. The wet/dry feature and the battery indicator are a plus. Blades are sharp with little to no pulling. Philips Norelco made a great electric shavor with this one. I would definitely recommend it.
Written by a customer while visiting influenster.com
Posted by: Boomer 1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit is replacing my 20 years shaver that shaves better. The cord used to charge it has disintegratedand is no longer available so I ordered this one hoping it would work as well. This one is water proof and looks great but sadly it doesn't shave as well.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Aaaabbbbbvboo it hr
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hate USB hate USB hate USB hate USB hate USB hate USB
I would recommend this to a friend!
Written by a customer while visiting philips.com