Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Bob French
Gender:Male
Verified Purchase:Yes
This is a great shaver for the close shave. So far I have had 2 occasions where the unit stopped when i was shaving. The blades just locked up and sounded like grinding metal . As soon as I opened it the motor started running again. This happened twice . I am still happy with it so far. My last Philips shaver lasted about 28 years. Hopefully no future troubles.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi Bob,
Thank you for writing a review. We're glad to hear that you've been enjoying the shaver, so it's too bad to hear that you've encountered issues with the blades locking up. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing a review. We're glad to hear that you've been enjoying the shaver, so it's too bad to hear that you've encountered issues with the blades locking up. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Beezer12
Gender:Male
Verified Purchase:Yes
I have been a loyal customer for 25 years and always look forward to your upgrades
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: countryboy7491
Gender:Male
Verified Purchase:Yes
Shaver does not seem to give as close a shave as other Philips models I have owned. I had an older one that was your top line and it was excellent but I could no longer get replacement heads for it. We do live in a throw away society.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi,
Thank you for leaving a review. It's too bad to hear that you're not having as close a shave as other Philips models you've owned. Please keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for leaving a review. It's too bad to hear that you're not having as close a shave as other Philips models you've owned. Please keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Rider Pride
Gender:Male
Verified Purchase:Yes
Christmas present from my sweetheart to replace a 15 year old Phillips shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Do not have
Gender:Male
Verified Purchase:Yes
Not as clean and close as expected.
If I had to buy another I would try an upgrade.
If I had to buy another I would try an upgrade.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 26, 2022
Hello,
Thank you for taking your time to leave this review. We are very sorry to hear that your experience with our shaver was far from perfect. Please allow us to suggest a few tips that can improve your experience.
It's possible that your shaver is not giving good results because it's dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, please properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. And lastly, another reason why your shaver might not be working properly is that it is not assembled correctly.
However, we are still happy to assist you further! Please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking your time to leave this review. We are very sorry to hear that your experience with our shaver was far from perfect. Please allow us to suggest a few tips that can improve your experience.
It's possible that your shaver is not giving good results because it's dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, please properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. And lastly, another reason why your shaver might not be working properly is that it is not assembled correctly.
However, we are still happy to assist you further! Please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Terrible heads
on June 3, 2022
Posted by: groundsquirrel
Gender:Male
Can't seat the heads, the whole thing rotates, doesn't cut properly.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 6, 2022
Hi there,
We're sorry to hear your shaver's head aren't sitting properly into the unit. This must be quite inconvenient for you. We would advise you to properly clean the blades and make sure there aren't any hairs inside the unit. This can significantly improve the appliance's performance.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear your shaver's head aren't sitting properly into the unit. This must be quite inconvenient for you. We would advise you to properly clean the blades and make sure there aren't any hairs inside the unit. This can significantly improve the appliance's performance.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hairy upper lip
Gender:Male
Verified Purchase:Yes
Works well with a long lasting charge. Pop-up trimmer is very convenient. Easy to clean. Would be better if it showed remaining charge each time the shaver was turned on or off.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
this razer has great performance
on June 18, 2022
Posted by: Snowdrift
Gender:Male
so far, I have no complaints about this Razer, works well dry and If i put on some electric shave It does better , my last two electric razers were not up to par, I'll see if it does better in a couple months,
I would recommend this to a friend!
Written by a customer while visiting philips.com