Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Rider Pride
Gender:Male
Verified Purchase:Yes
Christmas present from my sweetheart to replace a 15 year old Phillips shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Do not have
Gender:Male
Verified Purchase:Yes
Not as clean and close as expected.
If I had to buy another I would try an upgrade.
If I had to buy another I would try an upgrade.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 26, 2022
Hello,
Thank you for taking your time to leave this review. We are very sorry to hear that your experience with our shaver was far from perfect. Please allow us to suggest a few tips that can improve your experience.
It's possible that your shaver is not giving good results because it's dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, please properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. And lastly, another reason why your shaver might not be working properly is that it is not assembled correctly.
However, we are still happy to assist you further! Please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking your time to leave this review. We are very sorry to hear that your experience with our shaver was far from perfect. Please allow us to suggest a few tips that can improve your experience.
It's possible that your shaver is not giving good results because it's dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, please properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. And lastly, another reason why your shaver might not be working properly is that it is not assembled correctly.
However, we are still happy to assist you further! Please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Terrible heads
on June 3, 2022
Posted by: groundsquirrel
Gender:Male
Can't seat the heads, the whole thing rotates, doesn't cut properly.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 6, 2022
Hi there,
We're sorry to hear your shaver's head aren't sitting properly into the unit. This must be quite inconvenient for you. We would advise you to properly clean the blades and make sure there aren't any hairs inside the unit. This can significantly improve the appliance's performance.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear your shaver's head aren't sitting properly into the unit. This must be quite inconvenient for you. We would advise you to properly clean the blades and make sure there aren't any hairs inside the unit. This can significantly improve the appliance's performance.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hairy upper lip
Gender:Male
Verified Purchase:Yes
Works well with a long lasting charge. Pop-up trimmer is very convenient. Easy to clean. Would be better if it showed remaining charge each time the shaver was turned on or off.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
this razer has great performance
on June 18, 2022
Posted by: Snowdrift
Gender:Male
so far, I have no complaints about this Razer, works well dry and If i put on some electric shave It does better , my last two electric razers were not up to par, I'll see if it does better in a couple months,
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chixy
Gender:Male
Verified Purchase:Yes
It shaves so clean and smoothly even no grease on skin. The last Philips shaver I have used for over 30 years and kept it using it until this new replacement. Philips always won't let you down.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Delta598
Gender:Male
Verified Purchase:Yes
I bought it one month ago, and I am satisfied with the performance
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Voyager58
Gender:Male
Verified Purchase:Yes
I'm very surprised about the performance. Low noise and the razor skin is very good.
I would recommend this to a friend!
Written by a customer while visiting philips.com