Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Ohlay
Gender:Male
Verified Purchase:Yes
Replaced an old Philips Shaver. Even though this one was a series lower than my old shaver it performs better & the features are nicer.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: WayneFrom1965
Gender:Male
Verified Purchase:Yes
This shaver gives me a close shave and is easy to clean in running water.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Glenie1
Gender:Male
Verified Purchase:Yes
The ability to use both dry or wet as well as with the use of shaving cream is awesome
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This product has great features.....
on April 27, 2022
Posted by: jonny boy
Gender:Male
Easy to handle, great control, low price..........
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great buy! Easy to use.
on May 13, 2022
Posted by: No nickname.
Gender:Male
[This review was collected as part of a promotion.] Great buy! Easy to hold and clean. Get a really clean feel with Electric shave lotion or regular shaving cream. Shaves as close as a blade! I'm impressed!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Bob French
Gender:Male
Verified Purchase:Yes
This is a great shaver for the close shave. So far I have had 2 occasions where the unit stopped when i was shaving. The blades just locked up and sounded like grinding metal . As soon as I opened it the motor started running again. This happened twice . I am still happy with it so far. My last Philips shaver lasted about 28 years. Hopefully no future troubles.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi Bob,
Thank you for writing a review. We're glad to hear that you've been enjoying the shaver, so it's too bad to hear that you've encountered issues with the blades locking up. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing a review. We're glad to hear that you've been enjoying the shaver, so it's too bad to hear that you've encountered issues with the blades locking up. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Beezer12
Gender:Male
Verified Purchase:Yes
I have been a loyal customer for 25 years and always look forward to your upgrades
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: countryboy7491
Gender:Male
Verified Purchase:Yes
Shaver does not seem to give as close a shave as other Philips models I have owned. I had an older one that was your top line and it was excellent but I could no longer get replacement heads for it. We do live in a throw away society.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi,
Thank you for leaving a review. It's too bad to hear that you're not having as close a shave as other Philips models you've owned. Please keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for leaving a review. It's too bad to hear that you're not having as close a shave as other Philips models you've owned. Please keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com