Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
This Razor gives a good clean shave
on February 8, 2022
Posted by: Ron7
Gender:Male
[This review was collected as part of a promotion.] Replaced my older Aqua tek razor which i've used for 4years.This gives a better shave and charges faster
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Newfy
Gender:Male
Verified Purchase:Yes
Only a 2 rating because i find for me that it sometimes tears the hairs instead of cutting them.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, February 10, 2022
Hello,
Thank you for taking your time to leave this review. We are very sorry to hear about your unpleasant experience with your shaver, and we can only imagine how negatively it effects your normal routine. May we suggest an easy fix for it? For the best results on skin comfort, we recommend pre-trimming your beard if you have not shaved for 3 days or longer. And please note, that too much pressure can cause shaving heads to pinch your skin.
If you have any further questions, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking your time to leave this review. We are very sorry to hear about your unpleasant experience with your shaver, and we can only imagine how negatively it effects your normal routine. May we suggest an easy fix for it? For the best results on skin comfort, we recommend pre-trimming your beard if you have not shaved for 3 days or longer. And please note, that too much pressure can cause shaving heads to pinch your skin.
If you have any further questions, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Love the battery life and closer shave
on February 12, 2022
Posted by: GVOKOU
Gender:Male
[This review was collected as part of a promotion.] Blades cut closer and flexible head gets all curves on face and neck. Quick charge is efficient
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Challengerde
Gender:Male
Verified Purchase:Yes
I simply loved this product, easy to use. It Hold charge for long.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RD27
Gender:Male
Verified Purchase:Yes
Does not cut close. Takes forever to get all the facial hair. No power to do good job.
Response from philips.comBy Philips Consumer Care, February 16, 2022
Hello,
Thank you for sharing your feedback with us. We are sorry to hear about your poor experience with our shaver, an we would happily do our best to improve it. Sometimes performance of your shaver declines because it is not cleaned properly. We kindly ask you to check if hairs or dirt obstruct the shaving heads, as this might affect overall performance of your appliance. You can check page 15 of our user manual for more information on cleaning and maintenance of your shaver: https://www.download.p4c.philips.com/files/s/s3332_54/s3332_54_dfu_eng.pdf?_gl=1*1iouf20*_ga*MTQ1ODI3MjcwNi4xNjI1MDQ0MDcw*_ga_2NMXNNS6LE*MTY0NTAxMzU1Ni4xMjYuMS4xNjQ1MDEzNTcxLjQ1*_fplc*dVppQXo5NVpINGdOUUc2cUZET1RIWjdXUnJNTU5XeWZRMG50cjhVM0xVS2hyR0lmTTNXY292S1ZYSGJpJTJGT09uU3ZmekR4ZGdCM282dkpneEJGWHlibFI2cU1qUGI2WkJiWGNIRVpOZjd6a3JvY29NbGNNWWZVbFRTOWhSYlElM0QlM0Q.*_ga_Q243QQ1P76*MTY0NTAxMzU1Ni40NC4xLjE2NDUwMTM1NzEuNDU.&_ga=2.76019030.273455750.1645005442-1458272706.1625044070
Should this not help, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your poor experience with our shaver, an we would happily do our best to improve it. Sometimes performance of your shaver declines because it is not cleaned properly. We kindly ask you to check if hairs or dirt obstruct the shaving heads, as this might affect overall performance of your appliance. You can check page 15 of our user manual for more information on cleaning and maintenance of your shaver: https://www.download.p4c.philips.com/files/s/s3332_54/s3332_54_dfu_eng.pdf?_gl=1*1iouf20*_ga*MTQ1ODI3MjcwNi4xNjI1MDQ0MDcw*_ga_2NMXNNS6LE*MTY0NTAxMzU1Ni4xMjYuMS4xNjQ1MDEzNTcxLjQ1*_fplc*dVppQXo5NVpINGdOUUc2cUZET1RIWjdXUnJNTU5XeWZRMG50cjhVM0xVS2hyR0lmTTNXY292S1ZYSGJpJTJGT09uU3ZmekR4ZGdCM282dkpneEJGWHlibFI2cU1qUGI2WkJiWGNIRVpOZjd6a3JvY29NbGNNWWZVbFRTOWhSYlElM0QlM0Q.*_ga_Q243QQ1P76*MTY0NTAxMzU1Ni40NC4xLjE2NDUwMTM1NzEuNDU.&_ga=2.76019030.273455750.1645005442-1458272706.1625044070
Should this not help, please feel free to get in
touch via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
My Philips Norelco electric shaver not only gives
on February 13, 2022
Posted by: Spiffy
Gender:Male
[This review was collected as part of a promotion.] I chose this rating as I usually use disposable razors, but as I got my Philips Norelco electric shaver a gift, I find myself using it more often.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Max25
Gender:Male
Verified Purchase:Yes
Definitely better than the previous shaver I used.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
BEST RAZOR EVER.
on February 22, 2022
Posted by: movie buff
Gender:Male
[This review was collected as part of a promotion.] I have had many razors before, but this one is by far the BEST.
I would recommend this to a friend!
Written by a customer while visiting philips.com