Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(717 Reviews)
Rating breakdown 717 reviews
5 Stars
447
4 Stars
120
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
391 out of
486)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: tbow923
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm really sorry to say this, but this shaver is not a typical Phillips shaver. It rough shaving, not smooth as other, have to work harder to remove the hair. It's just not a comfortable shave.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Missing features
on June 1, 2024
Posted by: a123nt
Gender:Male
This razor does provide a smooth, comfortable shave. However, it does not include either the USB to outlet adapter or a cleaning brush. Also, the size and shape make it a bit uncomfortable to hold (and I have fairly large hands). Definitely not as well designed as the 20 year old Norelco it is replacing.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: ScottyD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice electric shaver, easy to clean but does not give a close shave. I have been using a razor to finish shaving after using the electric shaver since this Philips Shaver does not give a close enough shave.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Dixie22
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'M going to replace this product. I have sensitive skin and need a smooth cut while I shave. I need a smoother shaver. It doesn't feel good while I shave.
I would recommend this to a friend!
Response from philips.comBy Tauseef, Philips Consumer Care, July 13, 2024
Hello Dixie,
Thank you for your review. We are sorry to hear that your Philips Norelco Shaver 3900 is not shaving as expected.
In this case, the following troubleshooting tips may help you find a solution. The performance of your shaver may have declined because it needs to be cleaned. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual. When using your Philips shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. If you are a new user of the Philips shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
If these tips does not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for your review. We are sorry to hear that your Philips Norelco Shaver 3900 is not shaving as expected.
In this case, the following troubleshooting tips may help you find a solution. The performance of your shaver may have declined because it needs to be cleaned. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual. When using your Philips shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. If you are a new user of the Philips shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
If these tips does not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
New Series is Great
on July 5, 2020
Posted by: Mike l165
Gender:Male
I have been using Philips Norelco shavers for 50+ years from the least expensive to the most expensive. After switching to a foil shaver for the last 5 months, I decided to go back to a rotary because they are quiet and won't burn my skin. This shaver does not disappoint. I love the features like the charging stand, protective cap, and the ability to just rinse it clean with water.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Not as good as I expected, doesn't give me a close
on June 11, 2021
Posted by: Mikey44
Gender:Male
Didn't stay sharp very long. Bad decision to buy. That's all.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , June 14, 2021
Hi there,
we appreciate you leaving this review. We're sorry to hear that you're disappointed with the performance of the 3800 Wet & Dry electric shaver. For maximum performance, we suggest replacing the shaving heads once a year. This might be more frequent, however, depending on the density of your facial hair. Namely, the thicker your hair, the quicker the blades will go dull and the more frequently you will have to replace the heads. For instructions on how to replace the shaving heads, you can take a look at the following FAQ page: [ https://philips.to/3cEwqMJ ]. Additionally, you can purchase replacement shaving heads directly from our online shop, here: [ https://philips.to/3vgRAqE ].
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
we appreciate you leaving this review. We're sorry to hear that you're disappointed with the performance of the 3800 Wet & Dry electric shaver. For maximum performance, we suggest replacing the shaving heads once a year. This might be more frequent, however, depending on the density of your facial hair. Namely, the thicker your hair, the quicker the blades will go dull and the more frequently you will have to replace the heads. For instructions on how to replace the shaving heads, you can take a look at the following FAQ page: [ https://philips.to/3cEwqMJ ]. Additionally, you can purchase replacement shaving heads directly from our online shop, here: [ https://philips.to/3vgRAqE ].
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great Shaver
on January 5, 2022
Posted by: Philshaves
Gender:Male
[This review was collected as part of a promotion.] I am glad that I read in the manual the important recommendation to use 21 days for my skin to adjust to see the best results. The 1st week of shaving was terrible. It did not appear that the shaver was shaving properly. Shaving was uneven. The following weeks was when I saw improvement. I am satisfied with this product and highly recommend to others.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
A good shaver, works well, lacks power.
on February 26, 2022
Posted by: L'entraineur
Gender:Male
[This review was collected as part of a promotion.] This is my first rotary shaver in years. Hating to shave, I thought I would try the Philips, having used their products for years when I lived overseas. There are many things I like about this shaver. First of all, it shaves well. I am always impressed how close it gets. I apply a pre-shave product prior to using it, and it takes at least 10 minutes to get my beard reasonable smooth. But, I am very satisfied when I am done. It cleans easily, much easier than a traditional straight electric razor. It also keeps its charge well. My only complaint is that it lacks power. I wish the blades were turning twice as fast so it would shave that much faster. But, for the price, thus far, it has been a wise purchase and I do recommend it.
I would recommend this to a friend!
Written by a customer while visiting philips.com