Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
Best shaver I have ever had!
on July 12, 2021
Posted by: DennyKna
Gender:Male
I like everything about this shaver, what more can I say.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
The product performed wonderfully for the first an
on July 22, 2021
Posted by: Thyl49
Gender:Female
Verified Purchase:Yes
I chose this rating because after the second use the power slowed down and did not have the same smooth feeling after shaving. Cleaning and charging were done in accordance to the booklet. I will appreciate very much if Philips can give advice on how to get the initial power of the product. I do the shaving twice a week on my husband. He noticed the difference during the first two uses and now.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
Thank you for leaving your feedback. We are sorry you are experiencing some power loss after the first couple of times you used your Wet & Dry Shaver.
We recommend charging your shaver for 3 hours before the first use, and it requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its battery performance. However, we suggest you to try using a different power outlet as well, making sure it is live and working.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for leaving your feedback. We are sorry you are experiencing some power loss after the first couple of times you used your Wet & Dry Shaver.
We recommend charging your shaver for 3 hours before the first use, and it requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its battery performance. However, we suggest you to try using a different power outlet as well, making sure it is live and working.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Liam38
Gender:Male
Verified Purchase:Yes
I’m 75 years old. Have used Phillip’s electric razors all my life. Have never had a problem with them. Why change now
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This razor shaves very close and is very quiet.
on August 4, 2021
Posted by: Pepperjr
Gender:Male
This razor shaves very close and it appears to run very slow. I have older Phillips razor that sounded like a train running. It is very silent running.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
It has so many good features!
on August 4, 2021
Posted by: Nay Nay
Gender:Female
My husband said he is happy with it! I is a great shaver!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Product Ok. Website awful.
on August 5, 2021
Posted by: 279999999d
Gender:Male
The product seems okay, but the instruction leaflet with it is useless and you website is also very bad as you don`t know what you are supposed to click on.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, August 6, 2021
Hi there, we are sorry to hear that the leaflet instruction it's not so clear for you, we would like to help you on this. :) If you have any doubts on how to use your shaver, feel free to reach out to us on Social Media and we will assist you there. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent performance
on August 5, 2021
Posted by: Louielipps
Gender:Male
My 2nd Phillips razor, loved the first one; this one seems to be even better. Shaves are very thorough and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I like this product.
on August 7, 2021
Posted by: Lavern
Gender:Male
I like this product because it provides me with a smooth shave and recharges quickly.
I would recommend to a friend.
I would recommend to a friend.
I would recommend this to a friend!
Written by a customer while visiting philips.com