Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
Best razor I've ever used.
on May 28, 2021
Posted by: Keith1957
Gender:Male
This razor really produces a close comfortable shave, quickly, with not irritation. Easy to clean also. I really like. Much much better than previous Norelco Shavers I've used.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Whitey2
Gender:Male
Verified Purchase:Yes
I like the product for several reasons one in particular is the ability to let me know when the razor requires recharging. Over all it is an excellent product and I would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Smudgerpete
Gender:Male
Verified Purchase:Yes
Had all sorts of shavers but the one stands out is the philips blades stay sharper longer comfortable to use
Written by a customer while visiting philips.com
Posted by: Mabed
Gender:Male
Verified Purchase:Yes
I found it not perfect is shaving. My previous shaver (Philips series 3000) was working with a better quality, but I decided to change it as it got old.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, June 29, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Does a great job!
on July 11, 2021
Posted by: Hilnder
Gender:Male
I have been using Norelco shavers for as long as I can remember. This shaver is the best ever.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Best shaver I have ever had!
on July 12, 2021
Posted by: DennyKna
Gender:Male
I like everything about this shaver, what more can I say.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
The product performed wonderfully for the first an
on July 22, 2021
Posted by: Thyl49
Gender:Female
Verified Purchase:Yes
I chose this rating because after the second use the power slowed down and did not have the same smooth feeling after shaving. Cleaning and charging were done in accordance to the booklet. I will appreciate very much if Philips can give advice on how to get the initial power of the product. I do the shaving twice a week on my husband. He noticed the difference during the first two uses and now.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
Thank you for leaving your feedback. We are sorry you are experiencing some power loss after the first couple of times you used your Wet & Dry Shaver.
We recommend charging your shaver for 3 hours before the first use, and it requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its battery performance. However, we suggest you to try using a different power outlet as well, making sure it is live and working.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for leaving your feedback. We are sorry you are experiencing some power loss after the first couple of times you used your Wet & Dry Shaver.
We recommend charging your shaver for 3 hours before the first use, and it requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its battery performance. However, we suggest you to try using a different power outlet as well, making sure it is live and working.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Liam38
Gender:Male
Verified Purchase:Yes
I’m 75 years old. Have used Phillip’s electric razors all my life. Have never had a problem with them. Why change now
I would recommend this to a friend!
Written by a customer while visiting philips.com