Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
573
4 Stars
165
3 Stars
95
2 Stars
54
1 Star
45
80%of customers recommend this product.
(
454 out of
567)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
Excellent shaver with long operation on a single c
on February 27, 2026
Posted by: jlb53083
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver is a familiar product that has been available for about 50 years. This model works well, is quiet, and lasts for weeks on a single charge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DrZarkov55
Verified Purchase:Yes
[This review was collected as part of a promotion.] I find the convenience of using the DC USB plug a great improvement. It saves 30% of the
Energy used to shave. I have been using Phillips/Norelco shavers for over 40 years. They are a great.
Having the pop up trimmer as a part of the unit/head saves time and always works.
The whole shaver is a wonderful tool.
Energy used to shave. I have been using Phillips/Norelco shavers for over 40 years. They are a great.
Having the pop up trimmer as a part of the unit/head saves time and always works.
The whole shaver is a wonderful tool.
Written by a customer while visiting philips.com
Posted by: Eagle22
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The razor is extremely easy to use. The size of the unit fits nicely in your hand and it cuts and trims perfectly. The razor is also affordably' priced.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I llover the comfort and closness of the shave.
on March 11, 2026
Posted by: Al Lingo
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent shaver!! I was a razor blade user for the past 60+ years. I've tried other electric razors in the past, but none compared to a razor blade shaver. Then my brother-in-law gave me the S3341/92 wet & dry electric shaver for my birthday. I am a convert! I have been using it every day since then and am very impressed with the closeness and comfort of this electric shaver. I can't think of any reason to go back to a razor blade.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Grandpaw
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This razor is slower and noisey compared to previous norelco razors I have. I would like to have a Smart XL again but I don't think you make it anymore. I have 2 Series 3000 razors and 2 Aquatec (1 red, 1 blue). The red one is good but the replacement heads I have purchased don't seem to work the same as the original. I have used Norelco Razors for many years and many razors but have not been happy with recent models.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, March 19, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: ???that guy???
Verified Purchase:Yes
[This review was collected as part of a promotion.] Razor cuts close, and gets the hard to reach neck areas in a couple passes. Without nicks, rash or burns.
I appreciate this review being requested several weeks after purchase and use, not immediately following delivery.
I appreciate this review being requested several weeks after purchase and use, not immediately following delivery.
Written by a customer while visiting philips.com
Posted by: SC100
Verified Purchase:Yes
[This review was collected as part of a promotion.] I a pleasantly surprised at the smoothness and closeness of my Norelco shave! I think I'm hooked for good!
Written by a customer while visiting philips.com
Customer Rating
5
Easy to clean no burn spots fast shave easy to hol
on March 30, 2026
Posted by: Fortwayne
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use. Nice shave no burn marks easy to clean
Written by a customer while visiting philips.com