Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Chipforpar
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver is light weight, glides smooth on my face and cleans up well after use. Holds a charge very well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sir Shaves-a-Lot
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] If this battery razor is as durable as my last electric Norelco razor that lasted over 20 years, It will be my best razor ever, it does shave my face more effortlessly and cleaner than the old one. I have not received any incentive for this review. I’m glad I stuck with Norelco.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Big Roy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working well. Just wish you provided a more substantial case. My old Phillips Norelco has a hard case which provides better protection.
Written by a customer while visiting philips.com
Posted by: TERRY F
Verified Purchase:Yes
[This review was collected as part of a promotion.] Didn't like it. It took me to long to shave and then after I shaved I had to use a hand razor to finish.
Response from philips.comBy Alexandros, Global 247, November 20, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention.
Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
- Philips Consumer Care.
We’re sorry to hear about your experience, and thank you for bringing this to our attention.
Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
- Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Arthu
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very smooth shaving and holds a charge longer than expected. Only complaint is the slide burn trimmer is difficult to pop into place
Written by a customer while visiting philips.com
Customer Rating
5
A really great shaver!
on January 1, 2021
Posted by: DC819
Gender:Male
The S3333/54 Canadian and European version is a fantastic shaver in the traditional design with the clipper on the back. It does the job fine and is very easy to clean. Runtime seems to average about 45 minutes to 1 hour. The display of 3 white bars is clean, simple to read and understand. When the charge is getting really low the display will show one bar in orange.
I was so pleased with the S3333/54 I bought my son one. So another possible option would be to check out the US versions under the name Norelco Philips. The Norelco 3800 Silver or Norelco 3500 Blue (no charging stand/base) are identical except for the colours. So if the seller will ship to your country. You'll just need a charger tip adapter if you cannot use a North American plug. But the Philips charger works on 110 or 220.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
USB charger only
on July 22, 2024
Posted by: Heavy Duty
USB charger only
Too cheap to include a charger. Never purchased a product which I couldn’t charge it when I got home. Look carefully at the box before purchasing, I wish I had. No longer comes with a standard charger, but a USB cord. I would not have purchased if I had noticed in advance.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, July 23, 2024
Hello there,
Thank you for your review. We are sorry to know that you are not happy with our decision not to provide an adapter with your Philips Norelco Shaver 3600.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. If you already own a USB power adapter, make sure that the power adapter is certified and meets safety standards, ideally from a trustworthy brand. See the safety standards for safe charging below: Input voltage: 100-240V, Output voltage: 5V, Power output: 1A or higher. If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter. If you do not own an adapter, then we recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
If these suggestions do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for your review. We are sorry to know that you are not happy with our decision not to provide an adapter with your Philips Norelco Shaver 3600.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. If you already own a USB power adapter, make sure that the power adapter is certified and meets safety standards, ideally from a trustworthy brand. See the safety standards for safe charging below: Input voltage: 100-240V, Output voltage: 5V, Power output: 1A or higher. If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter. If you do not own an adapter, then we recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
If these suggestions do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Would never recommend this product to anyone
on August 14, 2021
Posted by: Zebr3rd
Gender:Male
I was looking for a better razor than my Norelco {screens went bad too early} but this Philips does not give a clos shave no matter how many times I go over my face. I have the 5 oclock shadow 2 hours after I shave. I have been using electrics for 16 years and this is by far the worse!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 17, 2021
Hi. Thanks for sharing your input with us here. We're sorry to hear that you're not getting satisfying results with your Norelco shaver. We can appreciate that this is an inconvenience for you and we'd like to share some tips with you that can help improve the performance of your shaver.
Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
• Always wash your face with water and soap before you start shaving.
• Apply your favorite shaving gel or foam to your skin.
• Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
• Firstly, always wash your face with some water and soap and then dry it properly.
• Allow at least 15 minutes for your skin to dry completely before you start shaving.
• Move the shaver on your skin in circular movements to cut all hair growing in different directions.
We hope this helps. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
• Always wash your face with water and soap before you start shaving.
• Apply your favorite shaving gel or foam to your skin.
• Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
• Firstly, always wash your face with some water and soap and then dry it properly.
• Allow at least 15 minutes for your skin to dry completely before you start shaving.
• Move the shaver on your skin in circular movements to cut all hair growing in different directions.
We hope this helps. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Written by a customer while visiting philips.com