Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
5
Great purchase. I should have upgraded long ago.
on September 18, 2025
Posted by: Virginia gentlemen
Verified Purchase:Yes
[This review was collected as part of a promotion.] Couldn't be happier with this razor. It is super quiet, holds a charge for a long time and best of all give a great close shave quickly. I bought this to replace an older model I had for many years and the change is amazing. I wish I had upgraded sooner. I have had no issues and cannot find one negative thing to say about this razor.
It was price so reasonably that I thought it couldn't be so great, but it is in every way.
It was price so reasonably that I thought it couldn't be so great, but it is in every way.
Written by a customer while visiting philips.com
Posted by: Putski 1
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a similar product and liked the style.I like that it is rechargable.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chipforpar
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver is light weight, glides smooth on my face and cleans up well after use. Holds a charge very well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sir Shaves-a-Lot
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] If this battery razor is as durable as my last electric Norelco razor that lasted over 20 years, It will be my best razor ever, it does shave my face more effortlessly and cleaner than the old one. I have not received any incentive for this review. I’m glad I stuck with Norelco.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Big Roy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working well. Just wish you provided a more substantial case. My old Phillips Norelco has a hard case which provides better protection.
Written by a customer while visiting philips.com
Posted by: Arthu
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very smooth shaving and holds a charge longer than expected. Only complaint is the slide burn trimmer is difficult to pop into place
Written by a customer while visiting philips.com
Customer Rating
2
USB cord??
on December 31, 2025
Posted by: Ddopkpli55
I've used this series razor for years. Today I open my new razor to find a USB cord. No plug in option out of the box. Very disappointed 40 year customer!!
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 1, 2026
Hello!
Thank you for being a loyal Philips customer. We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Thank you for being a loyal Philips customer. We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Gyke57
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The razor sounds like gears are slipping and it has failed at least 3 times to start. I will ask for a replacement if it fails to start at all. Overall very disappointed in my purchase.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 14, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com