Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
2
Look for a different shaver.
on March 18, 2022
Posted by: Interceptor
Gender:Male
[This review was collected as part of a promotion.] I have always bought Philips shavers but this one does not cut well. I have to shave a lot longer to get the job done and it takes longer to charge.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 22, 2022
Hi,
Thank you for taking the time to write a review. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well.
Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual.
Furthermore, when you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face.
If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well.
Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual.
Furthermore, when you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face.
If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Never again.
on December 2, 2021
Posted by: JFGoody
Gender:Male
[This review was collected as part of a promotion.] It does not shave close especially dry. Had I know it was going to be this ineffective I would have brought another brand no question.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 3, 2021
Hi,
Thank you for taking the time to write a review. It may take some time to get used to your new shaver in order to get the best results. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience. The latest models of S9000 will help you to apply the right amount of pressure thanks to its pressure guard feature.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Thank you for taking the time to write a review. It may take some time to get used to your new shaver in order to get the best results. When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience. The latest models of S9000 will help you to apply the right amount of pressure thanks to its pressure guard feature.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com
Posted by: Mustang_Driver
Gender:Male
Verified Purchase:Yes
I was getting tired of buying blades for my razor and i thought that maybe an electric razor would be the solution,,,BOY was i wrong. i brought it home charged it up and when i went to use it, it sounded like it had a weak battery and running slow, i did use it the first time and it seemed to be ok but i broke out from something and i reboxed it i gave it about a month and i tried it again and it was still fully charged and i didn't seem to do as good as the first time i had to go slow....my stick razor get a closer shave but i just repacked it up and boxed it away i will try it again but it just needs to be re adjusted for cutting speed as it feels like it is burning my skin because i have to go so slow
Response from philips.comBy Philips Consumer Care, July 8, 2022
Hi,
Thanks for your review regarding your Philips Shaver. We are really sorry to hear that it has not yet provided you with the expected results and hope we can help! As you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. We suggest to allow yourself an adjustment period of two to three weeks with your new Philips Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your Philips Shaver. We are really sorry to hear that it has not yet provided you with the expected results and hope we can help! As you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. We suggest to allow yourself an adjustment period of two to three weeks with your new Philips Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Good shaver.
on December 28, 2023
Posted by: oliverlewisworldwide
[This review was collected as part of a promotion.] Doesn't pull my facial hair and let me tell you… that hurts so so so bad!!! Close shave and easy to use with the display showing if it needs a recharge! Also, it has the pop-up trimmer, which is a plus.
Written by a customer while visiting influenster.com
Posted by: harleytrike
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very disappointed with the 3600 shaver, after 3 weeks I was still not receiving a good shave, it just did not give a close shave and did not seem to have enough power , always felt like it was low on charge, very disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, August 13, 2024
Hi there,
Thanks for sharing your review regarding the Philips Shaver. We are sorry to hear that you are not pleased with the performance of your shaver.
Please note that when using your shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your device. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
We hope this will improve your experience. However, if the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thanks for sharing your review regarding the Philips Shaver. We are sorry to hear that you are not pleased with the performance of your shaver.
Please note that when using your shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your device. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
We hope this will improve your experience. However, if the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Philips Norelco Got It Right
on September 25, 2021
Posted by: Grumpy Gramps
Gender:Male
[This review was collected as part of a promotion.] In addition to the anticipated clean, comfortable shave, design has been revised to place the power switch away from the elbow, preventing unanticipated stops while shaving. Power loss would invariably snag a whisker or two and is now no longer a problem. My fourth excellent Philips Norelco shaver over many clean-faced years and the best.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ranger1
Gender:Male
Verified Purchase:Yes
The power is low. Prefer a corded version than this cordless.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Terribley Bad product
on May 27, 2023
Posted by: kimchiman
Gender:Male
Whenever I return this shaver to the base, it makes me angry/ How onearth they design like this? Are they proud of this ? I will never recommend this Philips 3000 to nobody.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, May 31, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're facing issues with your Philips Shaver.
To assist you with this, we request that you elaborate a bit more on your concern via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're facing issues with your Philips Shaver.
To assist you with this, we request that you elaborate a bit more on your concern via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com