Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
1
USB charger only
on July 22, 2024
Posted by: Heavy Duty
USB charger only
Too cheap to include a charger. Never purchased a product which I couldn’t charge it when I got home. Look carefully at the box before purchasing, I wish I had. No longer comes with a standard charger, but a USB cord. I would not have purchased if I had noticed in advance.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, July 23, 2024
Hello there,
Thank you for your review. We are sorry to know that you are not happy with our decision not to provide an adapter with your Philips Norelco Shaver 3600.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. If you already own a USB power adapter, make sure that the power adapter is certified and meets safety standards, ideally from a trustworthy brand. See the safety standards for safe charging below: Input voltage: 100-240V, Output voltage: 5V, Power output: 1A or higher. If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter. If you do not own an adapter, then we recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
If these suggestions do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for your review. We are sorry to know that you are not happy with our decision not to provide an adapter with your Philips Norelco Shaver 3600.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. If you already own a USB power adapter, make sure that the power adapter is certified and meets safety standards, ideally from a trustworthy brand. See the safety standards for safe charging below: Input voltage: 100-240V, Output voltage: 5V, Power output: 1A or higher. If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter. If you do not own an adapter, then we recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
If these suggestions do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Would never recommend this product to anyone
on August 14, 2021
Posted by: Zebr3rd
Gender:Male
I was looking for a better razor than my Norelco {screens went bad too early} but this Philips does not give a clos shave no matter how many times I go over my face. I have the 5 oclock shadow 2 hours after I shave. I have been using electrics for 16 years and this is by far the worse!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 17, 2021
Hi. Thanks for sharing your input with us here. We're sorry to hear that you're not getting satisfying results with your Norelco shaver. We can appreciate that this is an inconvenience for you and we'd like to share some tips with you that can help improve the performance of your shaver.
Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
• Always wash your face with water and soap before you start shaving.
• Apply your favorite shaving gel or foam to your skin.
• Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
• Firstly, always wash your face with some water and soap and then dry it properly.
• Allow at least 15 minutes for your skin to dry completely before you start shaving.
• Move the shaver on your skin in circular movements to cut all hair growing in different directions.
We hope this helps. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
• Always wash your face with water and soap before you start shaving.
• Apply your favorite shaving gel or foam to your skin.
• Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
• Firstly, always wash your face with some water and soap and then dry it properly.
• Allow at least 15 minutes for your skin to dry completely before you start shaving.
• Move the shaver on your skin in circular movements to cut all hair growing in different directions.
We hope this helps. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
poor manufactring now?? Made in Chia maybe???
on August 1, 2024
Posted by: jonathan cool
Gender:Male
WHAT HAPPENED to philips ENGINEERING???? no chargers? poor website as well here,
shame on you!!!!!!!!!!!
shame on you!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, August 2, 2024
Hi Jonathan ,
Thanks for sharing your feedback with us. This is not the experience we wish you to have with our Philips Norelco Shaver.
We no longer provide charger blocks with Philips Norelco Shaver, as our consumers often already have a suitable charger block. As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. This is not the experience we wish you to have with our Philips Norelco Shaver.
We no longer provide charger blocks with Philips Norelco Shaver, as our consumers often already have a suitable charger block. As we have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations, we aim to be responsible with our use of materials and energy. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Junk
on November 25, 2021
Posted by: Zebry27
Gender:Male
[This review was collected as part of a promotion.] My shaver work great for about 3 months and then no longer shaved close. I cleaned it properly. and that didn't do any good. Not a good shaver al all
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thank you for bringing this to our attention. We're sorry to hear that your Series 3000 shaver only worked properly for the first few months. We can imagine how disappointing this was for you. You mentioned that you already tried cleaning the device, but there are a few other tips we'd like to suggest to ensure a close shave. First, we recommend making sure that your device is assembled correctly by following the guidelines in the user manual. We also recommend making slow circular movements with the shaver and applying gentle pressure while shaving, and pre-trimming longer facial hair.
If you have any further questions or concerns, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for bringing this to our attention. We're sorry to hear that your Series 3000 shaver only worked properly for the first few months. We can imagine how disappointing this was for you. You mentioned that you already tried cleaning the device, but there are a few other tips we'd like to suggest to ensure a close shave. First, we recommend making sure that your device is assembled correctly by following the guidelines in the user manual. We also recommend making slow circular movements with the shaver and applying gentle pressure while shaving, and pre-trimming longer facial hair.
If you have any further questions or concerns, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Handles easily and is lightweight.
on December 1, 2021
Posted by: par71
Gender:Male
[This review was collected as part of a promotion.] I purchased this shave because my old Norelco Triple Header finally died. Compared to that shaver this is a huge disappointment. It cuts slow and doesn't feel like it has any power. You can't adjust the depth so if you don't shave daily it really struggles. I rarely use it now, my straight razor is faster and does a better job.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 3, 2021
Hi. Thank you for taking the time to write a review. Sorry to hear that you found this product to be less than ideal. I'd suggest checking our GroomTribe App for a full array of support regarding shaving experiences, as the growing community continues to share tips on how to achieve the best shave with our products.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Not working right
on December 2, 2021
Posted by: nothappy77
Gender:Male
[This review was collected as part of a promotion.] don't know what happened but it has stopped working after not much use. very frustrating.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 3, 2021
Hi,
Thank you for taking the time to write a review. There are some troubleshooting tips that may help you and we'd like to share them with you.
1. It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.
To fix this problem, properly clean your shaver. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.
2.Your Philips Shaver is not assembled correctly
Another reason why your shaver might not be working is that it is not assembled correctly. To find out proper instructions on how to reassemble your shaver, refer to your user manual.
3. The travel lock on your Philips Shaver is activated
Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.
To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. There are some troubleshooting tips that may help you and we'd like to share them with you.
1. It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to be blocked.
To fix this problem, properly clean your shaver. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.
2.Your Philips Shaver is not assembled correctly
Another reason why your shaver might not be working is that it is not assembled correctly. To find out proper instructions on how to reassemble your shaver, refer to your user manual.
3. The travel lock on your Philips Shaver is activated
Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.
To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Very underpowered!
on July 18, 2021
Posted by: Zeno999
Gender:Male
I have been a fan of Philips Norelco electric shavers since I started shaving as a teenager. I’ve always loved my Norelcos until I bought the 3800 and was very disappointed with its performance. This shaver is way underpowered, but I don’t know if it’s a motor or battery problem. I thought when I first used this shaver that it just needed a battery charge but soon realized I would have to take twice as long to shave now since you have to shave slower and go over areas more than once. I always liked the 3000 series shavers because the replacement blades were affordable compared to the higher priced models. Maybe this is Norelco’s way of phasing out these once great shavers?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 20, 2021
Hi there, thank you for your feedback. We appreciate you taking the time to share your experience with us. Sorry to hear that you are not satisfied with the performance of this shaver. We would like to take a closer look and see if there is anything we can do for you. Please feel free to get in touch with us directly on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
2
Doesn’t cut close
on February 6, 2022
Posted by: Leftiejr
Gender:Male
[This review was collected as part of a promotion.] Not happy with the results. Seems like it doesn’t have enough power to cut close and smooth
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, February 8, 2022
Hi,
Thanks for writing a review regarding the Philips Norelco Shaver 3800. We are sorry to hear that you are not satisfied with the results which it provides, hopefully we can help improve your experience! When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Could you also check that the shaver is completely free of hair or debris, as this will effect the performance. To fix this problem, properly clean your shaver, and if possible, remove the shaving heads and clean your shaver from the inside as well. Here is a useful video explaining how you can do this : https://youtu.be/mRwDyeOR2tI
We hope these suggestions will improve your experience with your shaver. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards
Philips Consumer Care
Thanks for writing a review regarding the Philips Norelco Shaver 3800. We are sorry to hear that you are not satisfied with the results which it provides, hopefully we can help improve your experience! When you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Could you also check that the shaver is completely free of hair or debris, as this will effect the performance. To fix this problem, properly clean your shaver, and if possible, remove the shaving heads and clean your shaver from the inside as well. Here is a useful video explaining how you can do this : https://youtu.be/mRwDyeOR2tI
We hope these suggestions will improve your experience with your shaver. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards
Philips Consumer Care
Written by a customer while visiting philips.com