Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
447
4 Stars
121
3 Stars
74
2 Stars
40
1 Star
36
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: blueCloud
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not pleased with the performance of the shaver. It tends to pull my whiskers on chin and under my nose. The rpm's are slow even with a full charge and it takes forever to get a shave. My old Norelco was the best but was totally worn out after 15 years.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Old Fogy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this razor to replace one almost identical to it that was around 15 years old. The shave is real smooth and l can go a month between charges.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jspens
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the shaver for sensitive skin for my husband who was having trouble shaving with a regular blade shaver. He has Alzheimer’s and I thought the electric shaver would be safer for him to use, which it is. However it does not provide near the close shave he was getting with the blade shaver. Thank you.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DeereND
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Your new shavers do not shave anywhere near as good as your old shavers. I have a 15 year old Norelco shaver that has never had the blades changed and it does a better job than this new shaver. What model do i need to purchase to get a decent shave?
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 15, 2025
Hi DeereND,
Thank you for sharing your feedback regarding the Philips Norelco Shaver 3600 S3243/91 Wet & Dry Electric Shaver.
We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback regarding the Philips Norelco Shaver 3600 S3243/91 Wet & Dry Electric Shaver.
We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Bad shaver experience
on March 13, 2025
Posted by: Mjs1
The triple head shaver seems to pull rather then cut my neck hair , awful, 3000 series
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 15, 2025
Hello
Thank you for your feedback. We are very sorry to hear that your experience with the electric shaver was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the electric shaver was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: WH007
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This electric razor left me with extensive shavers rash. I am not new to an electric razor - this was replacing an older Philips shaver and I have also used Braun in the past. This is now sitting unused in my drawer while I have gone back to my old unit.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, April 8, 2025
Hello,
Thank you very much for your feedback. We are sorry that your experience with the Electric shaver was not as pleasant as you would have liked. We are dedicated to customer satisfaction and use feedback like this to make further improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you very much for your feedback. We are sorry that your experience with the Electric shaver was not as pleasant as you would have liked. We are dedicated to customer satisfaction and use feedback like this to make further improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: ronlee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This shaver gives a close shave. It is very quiet and easy to use.
Written by a customer while visiting philips.com
Posted by: lreed8007
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy with my new shaver. My face feels great after using the shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com