Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Hill03
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love that this product can be used wet or dry. My husband is disappointed because it is not a clean cut. We purchased this about a month ago and it seen like the blades have been dull from the start. Also, we are having a hard time locating a new head for a closer shave. Definitely need this product to work for him due to age.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Gianniamore
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very smooth, floating heads plus you can use it in the shower.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Tennis 53
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fully charged and with one day’s growth pulled hairs from my skin and stopped for a second. Very painful. Would not have ordered this model if I had a chance.
Written by a customer while visiting philips.com
Posted by: Steveo2029
Verified Purchase:Yes
[This review was collected as part of a promotion.] I returned this item as it just did not meet my expectation for closeness of shave. It is probably fine for some just not me.
Written by a customer while visiting philips.com
Posted by: blueCloud
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not pleased with the performance of the shaver. It tends to pull my whiskers on chin and under my nose. The rpm's are slow even with a full charge and it takes forever to get a shave. My old Norelco was the best but was totally worn out after 15 years.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Old Fogy
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this razor to replace one almost identical to it that was around 15 years old. The shave is real smooth and l can go a month between charges.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jspens
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the shaver for sensitive skin for my husband who was having trouble shaving with a regular blade shaver. He has Alzheimer’s and I thought the electric shaver would be safer for him to use, which it is. However it does not provide near the close shave he was getting with the blade shaver. Thank you.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DeereND
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Your new shavers do not shave anywhere near as good as your old shavers. I have a 15 year old Norelco shaver that has never had the blades changed and it does a better job than this new shaver. What model do i need to purchase to get a decent shave?
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 15, 2025
Hi DeereND,
Thank you for sharing your feedback regarding the Philips Norelco Shaver 3600 S3243/91 Wet & Dry Electric Shaver.
We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback regarding the Philips Norelco Shaver 3600 S3243/91 Wet & Dry Electric Shaver.
We take your feedback seriously and want to address your concerns.
Please reach out to our customer support team so we can assist you with troubleshooting the issue or explore other solutions to ensure you have a satisfactory experience with our products.
You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.
Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com