Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Legs Forever
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was hoping for a more precise closeness. It does the job but so did my other Philips razor which was 3 years older do.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Bagel 1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Old lift and cut shaver much better. Did not have to go over and over same area. I do not use wet shaves, therefore no need for this feature. Would like to replace blades with lift and cut blades if possible.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, April 10, 2024
Hi Bagel,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Shaver. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Shaver. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
it is very difficult to use without a charging bas
on July 12, 2024
Posted by: norelcoman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] it is very difficult to use, especially i'm 90. It is hard not to have it connected correctly for charging and I miss a charging/base holder would make life so much easier.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Dssi
Gender:Female
Verified Purchase:Yes
I purchased this razor for my 91 year old father. He finds it easy to use even on elderly loose skin on his neck
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Big Oz
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally I get to save a lot of time and water. First of all, I don't take as much time in the shower to shave using a razor. Of course my wife would say "shave in front of the mirror" which I never did. Then second, I save a bunch of time shaving while I drive to work. I couldn't have it any better. Great product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
If you are on blood thinners - go elctric with Phi
on August 21, 2024
Posted by: fourbars
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am on Warfarin (Cumoden) for life. The last time I cut my face shaving it took hours to stop the bleeding. No more. I bought this specific Philips shaver because it had all the features I needed, so I didn't pay for what wasn't necessary. Don't expect electric shavers to cut as close razors, but it does the job.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Norelco provides a quality product for a fair pric
on August 24, 2024
Posted by: Tobie0669
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Norelco has been a quality for many years.. I recoend this product to anyone.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Heavydrop
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Even after shaving every day for 10 to 12 minutes, I still have to clean up in the shower with a traditional razor. This shaver is only 2 months old. I have used a Norelco shaver for years. I am now considering something else. And my beard is not unusual.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, September 6, 2024
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3900.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Norelco Shaver 3900.
It sounds like the uneven cutting you’re experiencing could be due to a buildup of hair or dirt particles inside the shaver, which might be affecting its performance. To resolve this, please try thoroughly cleaning your shaver, including removing and cleaning the shaving heads. Additionally, ensure that your shaver is assembled correctly. For best results, use circular motions with gentle pressure while shaving. If you haven’t shaved in a few days and have a longer beard, trimming it beforehand can help improve your shave and reduce skin irritation.
If these tips do not work or if you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com