Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: sabreboss
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I did not get a very good shave on my upper lip and chin. I found the shape very awkward to hold
Written by a customer while visiting philips.com
Posted by: Pokyd
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've owned and used a Phillips razor in the past. This one does not give me a nice clean shave that I experienced then. I also have a beard and this razor does not allow me to shave around my mouth and chin line. It doesn't do a closed shave on the neck, either. That's probably on me for choosing this particular model in the first place. I hate giving negative feed back but I am trying to be honest.
Written by a customer while visiting philips.com
Posted by: Old Sarge
Verified Purchase:Yes
[This review was collected as part of a promotion.] In my seventies with sensitive skin especially around the neck. Always been problematic for electric razors, but with age and a turkey neck, why not try again? Read a great review in NYT Wirecutter that praised this particular item. Unfortunately, nothing has changed in the rotary blade razor industry in the past 50 years, as far as my face can tell. And getting around the beard? No slick side tool helps. Back to Gillette. Rats,
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 25, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Laserphoton
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like it, I love it, I want some more of it 😊🤗.
Written by a customer while visiting philips.com
Posted by: Aloyse
Verified Purchase:Yes
Overall, they’re good however they are very high maintenance having to change the ear pieces every 2 to 3 weeks
Written by a customer while visiting philips.com
Posted by: RMST
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this razor due to my old one wearing out. It is very smooth and does a really good job either wet or dry. My old one even though it was the same brand but different model didn't do a swell dry as it did wet.. I am very pleased with this razor and I don't thing you can go wrong with it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: damcar
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cuts clean and smooth just like my old one did. Glad to have a new one finally.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jake NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have two older Norelco shavers that are similar to this. They are 5 and 11 years old. Both have replacement blades. Both shave closer and more comfortably than my new 3900. I am disappointed with this Norelco Product. This is a shame as I have counted on Norelco for 11 years.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 29, 2026
Hello!
We’re sorry to hear about your experience. Thank you for bringing this to our attention and for being loyal to Philips all these years. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience. Thank you for bringing this to our attention and for being loyal to Philips all these years. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com