Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
573
4 Stars
165
3 Stars
95
2 Stars
54
1 Star
45
80%of customers recommend this product.
(
454 out of
567)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: jjce
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works great and is easy to clean. I like the fact it is always charged when needed. It is a bit difficult to place the shaver on the charger. I wish it came with a power supply.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Moshaver
Verified Purchase:Yes
[This review was collected as part of a promotion.] This 3600 is a replacement for my previous 3600 which failed after 10 months. Philips handled the warranty issue responsibly, personably and promptly delivering the new shaver in just a few days. Merchandise sometimes fails, but the measure of the company is how it handles it and, for that, I give Philips kudos. I have been using Norelco shavers off and on for some five decades and, when I try other brands, I always return to Norelco which is quieter, shaves well, and handles easily. Several years ago, another Norelco failed prematurely and Norelco replaced it without fuss. For me, Norelco beats 'em all.
Written by a customer while visiting philips.com
Posted by: rock-O
Verified Purchase:Yes
[This review was collected as part of a promotion.] gift from my wife. My other Norelco is 30 plus years old.
Written by a customer while visiting philips.com
Posted by: Not really a thing
Verified Purchase:Yes
Works quite well. Battery lasts for at least 4 shaves. Overall satisfied with shaver. Hope it lasts.
Written by a customer while visiting philips.com
Posted by: Thud
Verified Purchase:Yes
[This review was collected as part of a promotion.] One would think the motor speed would be higher. It's slower than my last one
Written by a customer while visiting philips.com
Posted by: Daman26
Verified Purchase:Yes
[This review was collected as part of a promotion.] It worked pretty good but I say it can work in water but water got under the screen and bike it so.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 26, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: BennS
Verified Purchase:Yes
Wonderful shave. No pulling on whiskers. Smooth!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Decent but not my go to, would not recommend
on December 29, 2025
Posted by: AJAJ1981
Verified Purchase:Yes
Not very happy, seen other shavers with a much better and smoother shave (dry)
Response from philips.comBy Alexandros, Global 247, December 30, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com