Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.3
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
556
4 Stars
160
3 Stars
90
2 Stars
53
1 Star
41
81%of customers recommend this product.
(
449 out of
555)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Customer Rating
4
The razor is really nice. The base not so much.
on December 19, 2025
Posted by: Spirit94
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an older Norelco that stopped holding a charge. It was quite old so I was sort of forced to buy a replacement. The razor works well it doesn’t pull it cuts close it’s much quicker than my older one. The one thing I am very dissatisfied with is the base there is not enough of it to guide the razor so it connects for charging. It seems like I have to fiddle with it to get it just in the right position just in the right this Justin the right that my older Norelco I put it up there. It just plugged right in. It was no issue whatsoever so the design of that as far as I’m concerned is useless it sits at the wrong angle it ought to be leaned back more to where when you put it back in in the section of the razor hits the base it lines it up perfectly with the charging receptacle.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: jjce
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works great and is easy to clean. I like the fact it is always charged when needed. It is a bit difficult to place the shaver on the charger. I wish it came with a power supply.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Moshaver
Verified Purchase:Yes
[This review was collected as part of a promotion.] This 3600 is a replacement for my previous 3600 which failed after 10 months. Philips handled the warranty issue responsibly, personably and promptly delivering the new shaver in just a few days. Merchandise sometimes fails, but the measure of the company is how it handles it and, for that, I give Philips kudos. I have been using Norelco shavers off and on for some five decades and, when I try other brands, I always return to Norelco which is quieter, shaves well, and handles easily. Several years ago, another Norelco failed prematurely and Norelco replaced it without fuss. For me, Norelco beats 'em all.
Written by a customer while visiting philips.com
Posted by: rock-O
Verified Purchase:Yes
[This review was collected as part of a promotion.] gift from my wife. My other Norelco is 30 plus years old.
Written by a customer while visiting philips.com
Posted by: Not really a thing
Verified Purchase:Yes
Works quite well. Battery lasts for at least 4 shaves. Overall satisfied with shaver. Hope it lasts.
Written by a customer while visiting philips.com
Posted by: Thud
Verified Purchase:Yes
[This review was collected as part of a promotion.] One would think the motor speed would be higher. It's slower than my last one
Written by a customer while visiting philips.com
Posted by: Daman26
Verified Purchase:Yes
[This review was collected as part of a promotion.] It worked pretty good but I say it can work in water but water got under the screen and bike it so.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 26, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: BennS
Verified Purchase:Yes
Wonderful shave. No pulling on whiskers. Smooth!
I would recommend this to a friend!
Written by a customer while visiting philips.com