Customer reviews from philips.com
Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Average customer rating
4.2
(815 Reviews)
Rating breakdown 815 reviews
5 Stars
500
4 Stars
145
3 Stars
81
2 Stars
48
1 Star
41
81%of customers recommend this product.
(
424 out of
525)
Customer Reviews for Philips Norelco - CareTouch, Rechargeable Wet/Dry Electric Shaver with Pop-Up Trimmer - Ash Gold
Posted by: Thud
Verified Purchase:Yes
[This review was collected as part of a promotion.] One would think the motor speed would be higher. It's slower than my last one
Written by a customer while visiting philips.com
Posted by: Rod4017
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using Norelco for 65 years. I think I like them.
Written by a customer while visiting philips.com
Posted by: Daman26
Verified Purchase:Yes
[This review was collected as part of a promotion.] It worked pretty good but I say it can work in water but water got under the screen and bike it so.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 26, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Munchee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very close shave and I haven’t had one of those in a while
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: BennS
Verified Purchase:Yes
Wonderful shave. No pulling on whiskers. Smooth!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Decent but not my go to, would not recommend
on December 29, 2025
Posted by: AJAJ1981
Verified Purchase:Yes
Not very happy, seen other shavers with a much better and smoother shave (dry)
Response from philips.comBy Alexandros, Global 247, December 30, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have been using the new razor and enjoying it's performance. Gives a close shave and like the larger hand grip area .
Written by a customer while visiting philips.com
Customer Rating
2
USB cord??
on December 31, 2025
Posted by: Ddopkpli55
I've used this series razor for years. Today I open my new razor to find a USB cord. No plug in option out of the box. Very disappointed 40 year customer!!
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 1, 2026
Hello!
Thank you for being a loyal Philips customer. We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Thank you for being a loyal Philips customer. We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com