Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
8
1 Star
15
93%of customers recommend this product.
(
236 out of
255)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
I am in love with a refrigerator!
on July 1, 2022
Posted by: Lulu
from Phoenix AZ
[This review was collected as part of a promotion.] We have had this refrigerator for 2 weeks, and I am obsessed with it! It looks terrific, and I love that the glass doors can so easily be cleaned. The internal design is well thought out, well organized, and roomy. Before purchase, I wondered which was a better option: a drawer freezer vs a doored freezer, and I am so happy to have gone with the door, since it enables excellent organization and it looks so symmetrical and sleek. I also love the beverage center and the ice maker. So far, everything is working very well, and the fridge is quiet. One of the best purchases I have ever made!!! Just need to rebuild the surrounding cabinetry!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing Experience with Samsung 4-Door Bespo
on April 9, 2024
Posted by: cmanub4u
from Flower Mound, TX
I recently purchased the Samsung 4-Door Bespoke Flex 29 cu ft Refrigerator with high hopes for its innovative features and reliable performance. However, my experience with this appliance has been far from satisfactory, to say the least.
After just one month of use, I encountered a significant issue that greatly impacted my confidence in this product. Without warning, the refrigerator began leaking water from the water filter, creating a mess in my kitchen and causing concern about potential damage to my home.
In an attempt to troubleshoot the problem, I promptly turned off the refrigerator's main power source on the electric board, expecting the leak to cease. To my dismay, the water continued to flow unabated, indicating a serious malfunction beyond a simple power reset.
In a state of urgency, I resorted to shutting off the emergency water shutoff valve to halt the flow of water. Even then, the situation remained dire, as I had to take the drastic measure of removing the water filter from the refrigerator to address the issue at its source.
To my disbelief, upon removing the filter, I discovered an alarming amount of water – an estimated 8 to 10 gallons – had leaked from the appliance. This not only posed a significant inconvenience in terms of cleanup but also raised questions about the reliability and integrity of the refrigerator's design and components.
As a consumer who invested in what was advertised as a premium appliance, I expected nothing short of top-notch quality and performance from Samsung. However, this experience has left me deeply disappointed and frustrated, casting doubt on the overall durability and dependability of the 4-Door Bespoke Flex Refrigerator.
In conclusion, I cannot recommend the Samsung 4-Door Bespoke Flex Refrigerator based on my firsthand experience of its inability to withstand basic usage without encountering significant malfunctions. Samsung must address these reliability issues promptly to uphold its reputation for excellence in the appliance industry.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
(click to see the video)
Response from Samsung USBy SEA Care, April 9, 2024
Hi there,
We appreciate you sharing your experience with the fridge leaking the water filter. Let us provide you with tips and tricks to help improve the leak from the water filter.
Please the link and follow the instructions in the link below to help improve and prevent the leak from the water filter.
Leaking Ref / Water leaks in a Samsung refrigerator cooling
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147028878) to help our team gather your information.
Have a great day.
^Charles
We appreciate you sharing your experience with the fridge leaking the water filter. Let us provide you with tips and tricks to help improve the leak from the water filter.
Please the link and follow the instructions in the link below to help improve and prevent the leak from the water filter.
Leaking Ref / Water leaks in a Samsung refrigerator cooling
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147028878) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Smart features are wonderful!
on June 21, 2023
Posted by: BulentG
from Raleigh, NC
[This review was collected as part of a promotion.] If I have to say at the beginning, it is very beautiful in appearance, like a work of art.
Also, smart features are wonderful. It shows energy consumption, sends information to the phone if the door is left open somehow, health check, etc.
Also, smart features are wonderful. It shows energy consumption, sends information to the phone if the door is left open somehow, health check, etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beverage Center Pitcher Autofill is Great
on June 24, 2021
Posted by: Raymond
from Georgia
this refrigerator looks beautiful both open and closed!
the beverage centers self-fill pitcher is now one of my favorite features about this refrigerator!
the beverage centers self-fill pitcher is now one of my favorite features about this refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the ice, hate the bins!
on March 10, 2023
Posted by: Korrine
from Las Vegas, Nevada
I love the new fridge. So sleek, roomy and easy to keep clean. My only negative is that the back of the ice buckets is low. When you scoop the ice it falls over the back and into the space below. Frustrating because everything else is so well thought out.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mrs
on April 12, 2022
Posted by: Liaty
from King George, Virginia
[This review was collected as part of a promotion.] I love my new Bespoke refrigerator. The looks is so nice. It is big enough for me to store all my grocery needs. It upgraded the look of my kitchen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautifully Modern
on January 24, 2023
Posted by: Chilly Jim
from HSV, AL
[This review was collected as part of a promotion.] The doors make this the nicest refrigerator I have ever owned. The glass panels look amazing and the hidden water dispenser and pitcher is a great design that doesn’t use much space. The flex compartment is a great idea also. I love the fridge!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed to say the least
on July 8, 2021
Posted by: Vivi
from Orlando, FL
on the outside its a beautiful fridge, however not as described in mechanics, and delivery process was horrific and quite frustrating. ice is not nugget ice, and it is one of the main reasons we bought it. people who delivered had no clue about the product nor how to properly assist in removal of old fridge. they were not even samsung employees.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Vivi,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US