Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
7
1 Star
13
93%of customers recommend this product.
(
236 out of
254)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
4
Love the ice, hate the bins!
on March 10, 2023
Posted by: Korrine
from Las Vegas, Nevada
I love the new fridge. So sleek, roomy and easy to keep clean. My only negative is that the back of the ice buckets is low. When you scoop the ice it falls over the back and into the space below. Frustrating because everything else is so well thought out.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mrs
on April 12, 2022
Posted by: Liaty
from King George, Virginia
[This review was collected as part of a promotion.] I love my new Bespoke refrigerator. The looks is so nice. It is big enough for me to store all my grocery needs. It upgraded the look of my kitchen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautifully Modern
on January 24, 2023
Posted by: Chilly Jim
from HSV, AL
[This review was collected as part of a promotion.] The doors make this the nicest refrigerator I have ever owned. The glass panels look amazing and the hidden water dispenser and pitcher is a great design that doesn’t use much space. The flex compartment is a great idea also. I love the fridge!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Panels!!!
on September 23, 2025
Posted by: Unfinished remodel
from Illinois
This refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the Bespoke line and not into the actual product they sold.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy SEA Care, September 23, 2025
Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to discuss your overall experience, explore other possibilities, and address any additional concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150815600, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150815600, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed to say the least
on July 8, 2021
Posted by: Vivi
from Orlando, FL
on the outside its a beautiful fridge, however not as described in mechanics, and delivery process was horrific and quite frustrating. ice is not nugget ice, and it is one of the main reasons we bought it. people who delivered had no clue about the product nor how to properly assist in removal of old fridge. they were not even samsung employees.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Vivi,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Beverage Center and layout are great!
on July 9, 2022
Posted by: Father of 3
[This review was collected as part of a promotion.] Functionality, modularity, appearance and features (e.g beverage center) made this an exceptional buy and fit for our family and kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Looks nice
on April 28, 2024
Posted by: BriC
[This review was collected as part of a promotion.] I love the look and style. The down side is it doesn't dispense ice.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator Ever!!!
on July 9, 2024
Posted by: ckfrog
from Omaha, NE
[This review was collected as part of a promotion.] Best Refrigerator we have ever had!! So sleek and modern and the inside is absolutely amazing! I love the multiple ice options, the in-door water pitcher beverage Center and the ability of to swap out the panels if I want something new!! The app for the Fridge is awesome too!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US