Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
8
1 Star
15
93%of customers recommend this product.
(
236 out of
255)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Samsung BESPOKE Refrigerator
on March 2, 2025
Posted by: Honest1
from Herriman, UT
[This review was collected as part of a promotion.] I've had this refrigerator for well over a year now and I have to say it's incredible......the temperatures stay steady, the interior layout is very user friendly and the beverage center is awesome. I've never run out ice, and I'm a real fan of the flex section that can be used as a refrigerator or a freezer......and it works! Being able to change out the door panels would allow for matching the appliance to any kitchen make over that may take place. I could go on forever regarding how incredible this refrigerator is, or, I could just say it's a Samsung....that says quite a bit right there. I know it will last! This is my third Samsung refrigerator....I've never had a problem with any of them, I've just upgraded to newer models with more features. Istill use my first one in my basement as an 'extra'. It still performs like it did the day I bught it. Every major appliance in my home is a Samsung, and I'm pleased with all of them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks
on July 1, 2025
Posted by: I hate Samsung
from Washington
If you like pop cans and defective ice makers then this is the fridge to buy
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 2, 2025
Good day,
We understand the disappointment you have with the ice maker. Let's help you.
When the ice maker isn't working properly, we recommend performing the troubleshooting steps given in the link below. Please select the corresponding topics related to your ice maker experience. There are hyperlinks and a YouTube video included for further help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149822639, to help our team pull up your information.
Have a great day!
^Chrystel
We understand the disappointment you have with the ice maker. Let's help you.
When the ice maker isn't working properly, we recommend performing the troubleshooting steps given in the link below. Please select the corresponding topics related to your ice maker experience. There are hyperlinks and a YouTube video included for further help.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149822639, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Think twice before buying Samsung appliances.
on January 12, 2026
Posted by: Christine
HORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, January 14, 2026
Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151834892 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151834892 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US