Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(342 Reviews)
Rating breakdown 342 reviews
5 Stars
276
4 Stars
35
3 Stars
6
2 Stars
9
1 Star
16
92%of customers recommend this product.
(
236 out of
257)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Love this Fridge!
on November 9, 2024
Posted by: AKgardener
I love this refrigerator. The top doors make it easy to organize your stuff so it is easy to get to. That, and the flexibility of the bottom frig/freezer, makes staging things for harvesting or the holidays much easier. I like the ice maker better than I thought I would. The only thing so far that drives me nuts is that the frig/freezer door pocket shelves are less than two standard soda cans deep. That was a missed opportunity.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!!
on February 12, 2025
Posted by: HappyCustomer
Purchased in Nov 2024. The refrigerator is quiet and we love the beverage center. I added an extra in-line filter behind the fridge to remove more things like PFAS etc. and the water tastes great which is saying a lot since I really don't like plain water. The beverage pitcher is a fantastic feature that we use every day for cooking etc. Also with the Flex feature we made bottom right side a fridge for my daughter for easy access from her wheelchair.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker issues along with everyone else
on April 15, 2026
Posted by: KRSG
from Texas
The ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Glaiza, Samsung, April 27, 2026
Hi KRSG,
We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide how we support our products.
Learning more will help us determine how best to support you from here.
You’re welcome to contact us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When reaching out, please have your reference number (1152421224) available so we can assist you more efficiently.
Samsung truly values your business and looks forward to supporting you.
Glaiza
Samsung Care
We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide how we support our products.
Learning more will help us determine how best to support you from here.
You’re welcome to contact us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When reaching out, please have your reference number (1152421224) available so we can assist you more efficiently.
Samsung truly values your business and looks forward to supporting you.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away!
on April 20, 2026
Posted by: dontbuy
from Arizona
I would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Glaiza, Samsung, April 24, 2026
Hi dontbuy,
We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how our products hold up in real homes.
If you opt to proceed with service, we can reevaluate the situation and consider what may be the best way forward.
You’re always welcome to connect with us through the options below when it’s convenient for you.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When reaching out, please have your reference number (1152410337) available so we can assist you more efficiently.
Samsung truly values your business and looks forward to supporting you.
Glaiza
Samsung Care
We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how our products hold up in real homes.
If you opt to proceed with service, we can reevaluate the situation and consider what may be the best way forward.
You’re always welcome to connect with us through the options below when it’s convenient for you.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When reaching out, please have your reference number (1152410337) available so we can assist you more efficiently.
Samsung truly values your business and looks forward to supporting you.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
We Love Our Refrigerator
on January 18, 2023
Posted by: ATXDeb
from Austin, Tx
We have had this refrigerator for 3 months. Both my husband and I say almost every day “ I love this refrigerator!” Best refrigerator we have ever had. It’s perfect. Ice maker even kept up during Christmas for 10 adults. Used the flex section as extra refrigerator space during the holidays. We hated our old Samsung Refrigerator that leaked and loud ice maker. But this one has no flaws. Just buy it. You’ll love it too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Panels!!!
on September 23, 2025
Posted by: Unfinished remodel
from Illinois
This refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the Bespoke line and not into the actual product they sold.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy SEA Care, September 23, 2025
Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to discuss your overall experience, explore other possibilities, and address any additional concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150815600, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150815600, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Door design
on August 2, 2022
Posted by: FelixG
from NJ
this is a counter depth fridge which, it implies it should not extend in front of the counter.
as per manual, the required width of the opening for this fridge is 35 7/8. however, the doors require at least additional 6 inches of width due to the door/hinge design. therefore, the only way to open doors is to pull the fridge out of its space in front of the counter by about 6 inches. this is really contrary to the very idea of counter depth!!!!!
i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.
i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, August 3, 2022
Hello Felix G,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.) in White Glass (2021). We are saddened that you have issues with your Refrigerator, especially with the door design. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
Let me share the specification sheet and the product manual to understand our product better.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/101121/RF23A9675_V8.pdf
Product Manual, you may turn to page 16 for the installation guideline.
https://downloadcenter.samsung.com/content/UM/202205/2022052 5154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.) in White Glass (2021). We are saddened that you have issues with your Refrigerator, especially with the door design. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
Let me share the specification sheet and the product manual to understand our product better.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/101121/RF23A9675_V8.pdf
Product Manual, you may turn to page 16 for the installation guideline.
https://downloadcenter.samsung.com/content/UM/202205/2022052 5154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Disposable refrigerator
on May 31, 2024
Posted by: Pavy
from Reedley, California
Not even 3 years and the ice maker and control panels don't work, the self filling water pitcher doesn't fill all the time. They make this type of refrigerators just to last a very short time. So if you are looking for something that is worth your money don't buy a samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi Pavy,
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The link below will guide you in ensuring the autofill pitcher, control panel, and ice maker are running properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks and video.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147291319) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The link below will guide you in ensuring the autofill pitcher, control panel, and ice maker are running properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks and video.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147291319) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US