Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.8
(324 Reviews)
Rating breakdown 324 reviews
5 Stars
275
4 Stars
34
3 Stars
6
2 Stars
5
1 Star
4
96%of customers recommend this product.
(
236 out of
245)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Beautifully Modern
on January 24, 2023
Posted by: Chilly Jim
from HSV, AL
[This review was collected as part of a promotion.] The doors make this the nicest refrigerator I have ever owned. The glass panels look amazing and the hidden water dispenser and pitcher is a great design that doesn’t use much space. The flex compartment is a great idea also. I love the fridge!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed to say the least
on July 8, 2021
Posted by: Vivi
from Orlando, FL
on the outside its a beautiful fridge, however not as described in mechanics, and delivery process was horrific and quite frustrating. ice is not nugget ice, and it is one of the main reasons we bought it. people who delivered had no clue about the product nor how to properly assist in removal of old fridge. they were not even samsung employees.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Vivi,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not making a nugget size ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Small or shattered ice cubes:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF29A9675AP/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413784
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Beverage Center and layout are great!
on July 9, 2022
Posted by: Father of 3
[This review was collected as part of a promotion.] Functionality, modularity, appearance and features (e.g beverage center) made this an exceptional buy and fit for our family and kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Looks nice
on April 28, 2024
Posted by: BriC
[This review was collected as part of a promotion.] I love the look and style. The down side is it doesn't dispense ice.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator Ever!!!
on July 9, 2024
Posted by: ckfrog
from Omaha, NE
[This review was collected as part of a promotion.] Best Refrigerator we have ever had!! So sleek and modern and the inside is absolutely amazing! I love the multiple ice options, the in-door water pitcher beverage Center and the ability of to swap out the panels if I want something new!! The app for the Fridge is awesome too!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such a cool fridge!
on August 4, 2021
Posted by: arriagaadventures
from ELK GROVE
Gender:Female
[This review was collected as part of a promotion.] We've had this fridge for about 2 weeks now and we love it! It fits a lot of food and the freezer section is well designed so everything is easy to find. The beverage center is so convenient especially with 2 kids. I love the auto-fill pitcher. I've been putting tea leaves in the infuser to make cold brew tea. The kids' favorite part of the fridge is the small bites ice. I have to admit, it's pretty cute. The control panel on the inside is intuitive and easy to manage. The custom panels make a big statement in the kitchen. It's the 1st thing everyone notices. It's nice to know that we can switch out the panels to a different color later on if we want to. The flex zone area is really convenient for when we need more fridge space and less freezer space. Overall, I love this fridge!
Response from The InsidersBy Pat, Samsung Care, September 13, 2021
Wow! This looks amazing! Thank you for sharing these images with us. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
5
Beauty meets Functionality
on August 20, 2021
Posted by: dragoncali17
from San Diego
Gender:Male
[This review was collected as part of a promotion.] I've had this refrigerator for several weeks now. Its by far the most elegant appliance I have in my house. The glossy of the glass panel makes it stands out. The option to choose the different type of panels to match your decore is what makes this fridge stands out from the rest. We chose a two color scheme for our fridge. The fridge looks like a standard side by side. But when you open up the top. It has a full top compartment. So you can put a large cake inside if you want. Very convenient. The two bottom compartment is the freezer. But one of the compartment can be changed to a fridge since it has its own temperature settings. We have a freezer in the garage already so we ended up setting the bottom right as a fridge as well for extra storage. Very clever and functionable. I love when a fridge has a built in ice maker. This one is a little different. There is no traditional ice dispenser on the door, but its built inside the freezer compartment. You get two size ices. My daughter and wife love the small ice. The automatic water dispenser on the door as you open it is the coolest thing. It will keep filling the container to keep it constantly cold all the time. Don't have to worry about filling it up when it gets low. Great idea! Best part of this fridge is there is no fingerprint on the panels. Our old fridge is full of fingerprints and no matter how much you clean it, it is still there. This is you barely notice and fingerprints, but if there were any. You can easily wipe it off. This fridge really combine the Beauty of Samsung with the Functionality of a modern fridge.
Response from The InsidersBy Pat, Samsung Care, September 1, 2021
Love your detailed review! Thank you for being a Samsung customer. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
5
Stylish and Reliable
on August 20, 2021
Posted by: Kawaiijackie
from Salem
Gender:Female
[This review was collected as part of a promotion.] First impression is definitely very impressed! I have not owned a refrigerator that you can customize the aesthetic appearance of it so it will match to your kitchen color wheel!
I love the space and how you can adjust some spots of the shelving to suit to your needs. Lots of compartments on its own purposes. I love the self refilling pitcher so much! I don’t have to worry having a cold water to be refilled each time! Having the drinking water set inside the fridge is just fantastic for is having dog who knows how to get by on everything!
Ice maker is great, ice cubes are always replenished well to the point of when scooping out some ice it may fell some of it on the back although not a big deal.
Two separate freezer and helped me a ton to organize well which of which goes. The other freezer can be customized to your liking, it can be w freezer or just more refrigerator space. I love the drawer type space it had designed! Easy to look into your foods without forgetting your food that got pushed into the back!
And I have not mentioned the SMART FEATURES ! This had saved us a ton of not shutting the door fully and our phone will notify us the we left the door open! How cool is that! And on the top of that, you can customize the temperature of your fridge and freezer! Like you really have the control just thru your phone! It was very easy to set it up and only took me within 10mins or even less.
Definitely very well worth it!
I love the space and how you can adjust some spots of the shelving to suit to your needs. Lots of compartments on its own purposes. I love the self refilling pitcher so much! I don’t have to worry having a cold water to be refilled each time! Having the drinking water set inside the fridge is just fantastic for is having dog who knows how to get by on everything!
Ice maker is great, ice cubes are always replenished well to the point of when scooping out some ice it may fell some of it on the back although not a big deal.
Two separate freezer and helped me a ton to organize well which of which goes. The other freezer can be customized to your liking, it can be w freezer or just more refrigerator space. I love the drawer type space it had designed! Easy to look into your foods without forgetting your food that got pushed into the back!
And I have not mentioned the SMART FEATURES ! This had saved us a ton of not shutting the door fully and our phone will notify us the we left the door open! How cool is that! And on the top of that, you can customize the temperature of your fridge and freezer! Like you really have the control just thru your phone! It was very easy to set it up and only took me within 10mins or even less.
Definitely very well worth it!
Response from The InsidersBy Pat, Samsung Care, September 1, 2021
Our Smart features are there to make things easier. Thank you for your review! ^Pat
Written by a customer while visiting The Insiders