Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.8
(324 Reviews)
Rating breakdown 324 reviews
5 Stars
275
4 Stars
34
3 Stars
6
2 Stars
5
1 Star
4
96%of customers recommend this product.
(
236 out of
245)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Great Fridge With So Many Features!
on April 6, 2022
Posted by: KrissaB
from Rochester, NY
[This review was collected as part of a promotion.] We recently purchased this fridge for our new home and could not ask for more! It’s HUGE inside, feels nice and sturdy and there are so many great features that we LOVE!
Pros:
•The glass panels are amazing! They are super easy to clean, resist smudges and gone are the days of worrying about dents in the front of my fridge. My husband loves the fact that it isn’t magnetic on the front with the glass panels and it then doesn’t become cluttered.
• The sliding freezer drawers are AMAZING! It makes it so much easier to see what’s inside when you are getting a grocery list or dinner idea together. They feel nice and sturdy and slide with ease.
• The water pitcher/dispenser. It’s in a great spot so you don’t have to worry about little hands accidentally touching it and spilling water all over your floor and the auto filling pitcher is fantastic for when you want to fill a big bottle quickly or have out when everyone is gathered around the table so you don’t have to keep getting up to fill glasses
• Storage. I swear every spot that you hope would have storage in this HAS IT!
•Easy to clean. The shelves and drawers all wipe down super easy and so does the outside panels!
•interior user panel/wifi connection. I honestly thought I would never want to connect my phone to my fridge but it’s super convenient for turning on/off the ice and auto fill pitcher and it will also send you a notification if one of the doors is left open and the small panel on the inside of the fridge is easy to use (and clean) as well!
•The glass panels are amazing! They are super easy to clean, resist smudges and gone are the days of worrying about dents in the front of my fridge. My husband loves the fact that it isn’t magnetic on the front with the glass panels and it then doesn’t become cluttered.
• The sliding freezer drawers are AMAZING! It makes it so much easier to see what’s inside when you are getting a grocery list or dinner idea together. They feel nice and sturdy and slide with ease.
• The water pitcher/dispenser. It’s in a great spot so you don’t have to worry about little hands accidentally touching it and spilling water all over your floor and the auto filling pitcher is fantastic for when you want to fill a big bottle quickly or have out when everyone is gathered around the table so you don’t have to keep getting up to fill glasses
• Storage. I swear every spot that you hope would have storage in this HAS IT!
•Easy to clean. The shelves and drawers all wipe down super easy and so does the outside panels!
•interior user panel/wifi connection. I honestly thought I would never want to connect my phone to my fridge but it’s super convenient for turning on/off the ice and auto fill pitcher and it will also send you a notification if one of the doors is left open and the small panel on the inside of the fridge is easy to use (and clean) as well!
Cons:
•it took FOREVER to come (but was 100% worth the wait and with everything on back order due to COVID wasn’t surprising) and one of our ice bins was broken.
•it took FOREVER to come (but was 100% worth the wait and with everything on back order due to COVID wasn’t surprising) and one of our ice bins was broken.
•Adjustment. Not much availability to move the height of the shelves in the freezer area although the fridge area does wonderful in that regard.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Appliance
on April 15, 2022
Posted by: CJ4949
from LoonLaeke, WA
[This review was collected as part of a promotion.] Everything about this fridge is top notch. The glass front panels are so attractive, every thing that moves seems like it gliding. Doors open and close solidly, the dual ice feature is awesome, and separating the water dispenser from the ice maker is genius - no more leaking
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am in love with a refrigerator!
on July 1, 2022
Posted by: Lulu
from Phoenix AZ
[This review was collected as part of a promotion.] We have had this refrigerator for 2 weeks, and I am obsessed with it! It looks terrific, and I love that the glass doors can so easily be cleaned. The internal design is well thought out, well organized, and roomy. Before purchase, I wondered which was a better option: a drawer freezer vs a doored freezer, and I am so happy to have gone with the door, since it enables excellent organization and it looks so symmetrical and sleek. I also love the beverage center and the ice maker. So far, everything is working very well, and the fridge is quiet. One of the best purchases I have ever made!!! Just need to rebuild the surrounding cabinetry!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing Experience with Samsung 4-Door Bespo
on April 9, 2024
Posted by: cmanub4u
from Flower Mound, TX
I recently purchased the Samsung 4-Door Bespoke Flex 29 cu ft Refrigerator with high hopes for its innovative features and reliable performance. However, my experience with this appliance has been far from satisfactory, to say the least.
After just one month of use, I encountered a significant issue that greatly impacted my confidence in this product. Without warning, the refrigerator began leaking water from the water filter, creating a mess in my kitchen and causing concern about potential damage to my home.
In an attempt to troubleshoot the problem, I promptly turned off the refrigerator's main power source on the electric board, expecting the leak to cease. To my dismay, the water continued to flow unabated, indicating a serious malfunction beyond a simple power reset.
In a state of urgency, I resorted to shutting off the emergency water shutoff valve to halt the flow of water. Even then, the situation remained dire, as I had to take the drastic measure of removing the water filter from the refrigerator to address the issue at its source.
To my disbelief, upon removing the filter, I discovered an alarming amount of water – an estimated 8 to 10 gallons – had leaked from the appliance. This not only posed a significant inconvenience in terms of cleanup but also raised questions about the reliability and integrity of the refrigerator's design and components.
As a consumer who invested in what was advertised as a premium appliance, I expected nothing short of top-notch quality and performance from Samsung. However, this experience has left me deeply disappointed and frustrated, casting doubt on the overall durability and dependability of the 4-Door Bespoke Flex Refrigerator.
In conclusion, I cannot recommend the Samsung 4-Door Bespoke Flex Refrigerator based on my firsthand experience of its inability to withstand basic usage without encountering significant malfunctions. Samsung must address these reliability issues promptly to uphold its reputation for excellence in the appliance industry.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
(click to see the video)
Response from Samsung USBy SEA Care, April 9, 2024
Hi there,
We appreciate you sharing your experience with the fridge leaking the water filter. Let us provide you with tips and tricks to help improve the leak from the water filter.
Please the link and follow the instructions in the link below to help improve and prevent the leak from the water filter.
Leaking Ref / Water leaks in a Samsung refrigerator cooling
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147028878) to help our team gather your information.
Have a great day.
^Charles
We appreciate you sharing your experience with the fridge leaking the water filter. Let us provide you with tips and tricks to help improve the leak from the water filter.
Please the link and follow the instructions in the link below to help improve and prevent the leak from the water filter.
Leaking Ref / Water leaks in a Samsung refrigerator cooling
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147028878) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Smart features are wonderful!
on June 21, 2023
Posted by: BulentG
from Raleigh, NC
[This review was collected as part of a promotion.] If I have to say at the beginning, it is very beautiful in appearance, like a work of art.
Also, smart features are wonderful. It shows energy consumption, sends information to the phone if the door is left open somehow, health check, etc.
Also, smart features are wonderful. It shows energy consumption, sends information to the phone if the door is left open somehow, health check, etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beverage Center Pitcher Autofill is Great
on June 24, 2021
Posted by: Raymond
from Georgia
this refrigerator looks beautiful both open and closed!
the beverage centers self-fill pitcher is now one of my favorite features about this refrigerator!
the beverage centers self-fill pitcher is now one of my favorite features about this refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the ice, hate the bins!
on March 10, 2023
Posted by: Korrine
from Las Vegas, Nevada
I love the new fridge. So sleek, roomy and easy to keep clean. My only negative is that the back of the ice buckets is low. When you scoop the ice it falls over the back and into the space below. Frustrating because everything else is so well thought out.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mrs
on April 12, 2022
Posted by: Liaty
from King George, Virginia
[This review was collected as part of a promotion.] I love my new Bespoke refrigerator. The looks is so nice. It is big enough for me to store all my grocery needs. It upgraded the look of my kitchen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US