Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(342 Reviews)
Rating breakdown 342 reviews
5 Stars
276
4 Stars
35
3 Stars
6
2 Stars
9
1 Star
16
92%of customers recommend this product.
(
236 out of
257)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
1
Scam panel Promotion
on December 4, 2024
Posted by: Panel problems
from Camarillo, California
I bought this refrigerator three months ago and have been trying to buy the customizable panels since as they had the promotion. From day one things were out of stock and unavailable!!! I have been monitoring every other day since and now they are completely out of stock. This is a scam!!!! Now I am stuck with a color that doesn’t match any other appliances in the kitchen!! Samsung…you need to do better!!!
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 9, 2024
Greetings!
It must be disappointing to have planned for a specific look in your kitchen, only to end up with something that doesn’t match the rest of your appliances. Let us assist you.
I have shared a Samsung link below where the Charcoal Glass top panel and bottom panel for a 4-door flex refrigerator are available.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-charcoal-glass-top-panel-ra-f18duu33-aa/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147872232 to help our team pull up your information.
Leo
It must be disappointing to have planned for a specific look in your kitchen, only to end up with something that doesn’t match the rest of your appliances. Let us assist you.
I have shared a Samsung link below where the Charcoal Glass top panel and bottom panel for a 4-door flex refrigerator are available.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-charcoal-glass-top-panel-ra-f18duu33-aa/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147872232 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Bespoke broke after 2 years
on July 28, 2025
Posted by: Yanadane
from Los Angeles
My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, July 29, 2025
Hi Yanadane,
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on April 12, 2022
Posted by: kuljit
from Egdewood, WA
[This review was collected as part of a promotion.] love water filter and pitcher feature. Also love the fact face is changeable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on November 1, 2022
Posted by: Harv
from Casper Wyoming
[This review was collected as part of a promotion.] I recently bought a Samsung bespoke amazing refrigerator very happy with the purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Bespoke Refrigerator
on December 6, 2022
Posted by: Anonymous
from Omaha, Ne
[This review was collected as part of a promotion.] Replaced my high-end Kitchen-Aid fridge that lasted only 6 years. I bought the 4 door Samsung Bespoke Flex. We absolutely LOVE the fridge! Appreciate the Flex Crisper & Flex freezer. It makes 2 different types of ice. Not to mention it’s sleek design. Goes great with my kitchen decor! Worth the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge!!!
on January 30, 2023
Posted by: KATX
from Austin, TX
Last fridge broke so I had to replace and I am so happy with our new bespoke flex! I was worried about space but it’s so well designed I feel like we have more space not less! The beverage center is awesome!! And I wasn’t sure about the flex space but we’ve used it both as a beverage fridge and a freezer and I am loving the flexibility to meet our needs whatever the day or necessity. Only complaint is the ice trays seems to lose ice out of the back and slip down into the freezer but it’s a minor inconvenience. Also had to replace the water line with copper as the new plastic one that was installed had the water and ice tasting/smelling like plastic but it was a relatively easy fix. Would recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT Bespoke Counter Depth 4-Door Flex
on July 2, 2024
Posted by: Stef
from Fallbrook CA
[This review was collected as part of a promotion.] I receive this beautiful refrigerator about 3 weeks ago and I absolutely love this unit. White glass is beatuiful. Product is excellent, I love the 2 ICE options, small and large ICE options. Refrigerator is whisper quiet. The refillable water pitcher that has cold water 24/7 is amazing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer door will open itself. Lovely.
on September 13, 2024
Posted by: DavidSW
from Ventura, CA
We bought this about 10 months ago. It's nice. Looks great. Except. The freezer door will open as you open the refrigerator door. Or as you close it. Or if it feels like it. There are motion sensors in the sides of the doors, a nearby hand wave will do it. The freezer will stay open a half inch until your food defrosts or you come home and notice. My take on this is that refrigerators have been around for 100 years. The science of getting the doors to close should have been settled by now. Two service calls. The first recommended loading the door with heavy stuff so it stayed closed. Service tech said this was a known problem. The second replaced the door. Neither fix worked. Samsung is not exactly jumping through hoops to fix this, so I guess for the 10 years and one month that refrigerators last these days, we will have soft ice cream.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 18, 2024
Hi David SW,
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US