Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
7
1 Star
13
93%of customers recommend this product.
(
236 out of
254)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Love this Fridge!
on November 9, 2024
Posted by: AKgardener
I love this refrigerator. The top doors make it easy to organize your stuff so it is easy to get to. That, and the flexibility of the bottom frig/freezer, makes staging things for harvesting or the holidays much easier. I like the ice maker better than I thought I would. The only thing so far that drives me nuts is that the frig/freezer door pocket shelves are less than two standard soda cans deep. That was a missed opportunity.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!!
on February 12, 2025
Posted by: HappyCustomer
Purchased in Nov 2024. The refrigerator is quiet and we love the beverage center. I added an extra in-line filter behind the fridge to remove more things like PFAS etc. and the water tastes great which is saying a lot since I really don't like plain water. The beverage pitcher is a fantastic feature that we use every day for cooking etc. Also with the Flex feature we made bottom right side a fridge for my daughter for easy access from her wheelchair.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Bespoke broke after 2 years
on July 28, 2025
Posted by: Yanadane
from Los Angeles
My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, July 29, 2025
Hi Yanadane,
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on August 7, 2025
Posted by: Deeann
from Texas
Ice maker has had to be replaced TWICE. Purchased fridge in 2023
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, August 8, 2025
Hi Deeann,
That kind of experience can be incredibly frustrating—especially with a relatively new appliance. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150295490 to help our team pull up your information.
Leo
That kind of experience can be incredibly frustrating—especially with a relatively new appliance. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150295490 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Be very cautious!
on August 9, 2025
Posted by: Rebecca
from South Carolina
Be very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 11, 2025
We understand the frustration of dealing with a freezing ice maker, Rebecca. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on August 18, 2025
Posted by: TSF3
from Sandy Lake, PA
DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 19, 2025
Greetings!
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice maker
on September 1, 2025
Posted by: MrMike
from Colonial Heights Va
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and address any concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
We Love Our Refrigerator
on January 18, 2023
Posted by: ATXDeb
from Austin, Tx
We have had this refrigerator for 3 months. Both my husband and I say almost every day “ I love this refrigerator!” Best refrigerator we have ever had. It’s perfect. Ice maker even kept up during Christmas for 10 adults. Used the flex section as extra refrigerator space during the holidays. We hated our old Samsung Refrigerator that leaked and loud ice maker. But this one has no flaws. Just buy it. You’ll love it too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US