Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.8
(324 Reviews)
Rating breakdown 324 reviews
5 Stars
275
4 Stars
34
3 Stars
6
2 Stars
5
1 Star
4
96%of customers recommend this product.
(
236 out of
245)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Love this fridge!!!
on January 30, 2023
Posted by: KATX
from Austin, TX
Last fridge broke so I had to replace and I am so happy with our new bespoke flex! I was worried about space but it’s so well designed I feel like we have more space not less! The beverage center is awesome!! And I wasn’t sure about the flex space but we’ve used it both as a beverage fridge and a freezer and I am loving the flexibility to meet our needs whatever the day or necessity. Only complaint is the ice trays seems to lose ice out of the back and slip down into the freezer but it’s a minor inconvenience. Also had to replace the water line with copper as the new plastic one that was installed had the water and ice tasting/smelling like plastic but it was a relatively easy fix. Would recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer door will open itself. Lovely.
on September 13, 2024
Posted by: DavidSW
from Ventura, CA
We bought this about 10 months ago. It's nice. Looks great. Except. The freezer door will open as you open the refrigerator door. Or as you close it. Or if it feels like it. There are motion sensors in the sides of the doors, a nearby hand wave will do it. The freezer will stay open a half inch until your food defrosts or you come home and notice. My take on this is that refrigerators have been around for 100 years. The science of getting the doors to close should have been settled by now. Two service calls. The first recommended loading the door with heavy stuff so it stayed closed. Service tech said this was a known problem. The second replaced the door. Neither fix worked. Samsung is not exactly jumping through hoops to fix this, so I guess for the 10 years and one month that refrigerators last these days, we will have soft ice cream.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 18, 2024
Hi David SW,
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Fridge!
on November 9, 2024
Posted by: AKgardener
I love this refrigerator. The top doors make it easy to organize your stuff so it is easy to get to. That, and the flexibility of the bottom frig/freezer, makes staging things for harvesting or the holidays much easier. I like the ice maker better than I thought I would. The only thing so far that drives me nuts is that the frig/freezer door pocket shelves are less than two standard soda cans deep. That was a missed opportunity.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!!
on February 12, 2025
Posted by: HappyCustomer
Purchased in Nov 2024. The refrigerator is quiet and we love the beverage center. I added an extra in-line filter behind the fridge to remove more things like PFAS etc. and the water tastes great which is saying a lot since I really don't like plain water. The beverage pitcher is a fantastic feature that we use every day for cooking etc. Also with the Flex feature we made bottom right side a fridge for my daughter for easy access from her wheelchair.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Please reduce height to 72" in future models
on March 5, 2025
Posted by: JasonSam
Excellent refrigerator but really bizarre decision to go with 73" height. Modern cabinets are usually built to 72". Please reduce height in future models!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy SEA Care, March 5, 2025
Hi JasonSam,
Thank you for your observations of our products. Rest assured that, thanks to your reviews, we are working to improve our products and services.
Have a great day.
^Charles
Thank you for your observations of our products. Rest assured that, thanks to your reviews, we are working to improve our products and services.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
We Love Our Refrigerator
on January 18, 2023
Posted by: ATXDeb
from Austin, Tx
We have had this refrigerator for 3 months. Both my husband and I say almost every day “ I love this refrigerator!” Best refrigerator we have ever had. It’s perfect. Ice maker even kept up during Christmas for 10 adults. Used the flex section as extra refrigerator space during the holidays. We hated our old Samsung Refrigerator that leaked and loud ice maker. But this one has no flaws. Just buy it. You’ll love it too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Door design
on August 2, 2022
Posted by: FelixG
from NJ
this is a counter depth fridge which, it implies it should not extend in front of the counter.
as per manual, the required width of the opening for this fridge is 35 7/8. however, the doors require at least additional 6 inches of width due to the door/hinge design. therefore, the only way to open doors is to pull the fridge out of its space in front of the counter by about 6 inches. this is really contrary to the very idea of counter depth!!!!!
i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.
i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, August 3, 2022
Hello Felix G,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.) in White Glass (2021). We are saddened that you have issues with your Refrigerator, especially with the door design. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
Let me share the specification sheet and the product manual to understand our product better.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/101121/RF23A9675_V8.pdf
Product Manual, you may turn to page 16 for the installation guideline.
https://downloadcenter.samsung.com/content/UM/202205/2022052 5154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.) in White Glass (2021). We are saddened that you have issues with your Refrigerator, especially with the door design. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
Let me share the specification sheet and the product manual to understand our product better.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/101121/RF23A9675_V8.pdf
Product Manual, you may turn to page 16 for the installation guideline.
https://downloadcenter.samsung.com/content/UM/202205/2022052 5154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Disposable refrigerator
on May 31, 2024
Posted by: Pavy
from Reedley, California
Not even 3 years and the ice maker and control panels don't work, the self filling water pitcher doesn't fill all the time. They make this type of refrigerators just to last a very short time. So if you are looking for something that is worth your money don't buy a samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi Pavy,
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The link below will guide you in ensuring the autofill pitcher, control panel, and ice maker are running properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks and video.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147291319) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The link below will guide you in ensuring the autofill pitcher, control panel, and ice maker are running properly by selecting the scenario that best fits your situation and learning more by checking the hyperlinks and video.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147291319) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US