Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
7
1 Star
13
93%of customers recommend this product.
(
236 out of
254)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
4
Ice Everywhere!!!!
on August 1, 2025
Posted by: KenM
Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!
Written by a customer while visiting Samsung US
Customer Rating
2
Great for the 2 years it worked
on August 12, 2025
Posted by: jtent
from San Francisco, CA
There are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ice buildup that blocked the refrigerator fan and caused the refrigerator section to stop cooling. Bottom line - it's a well thought out refrigerator with great features but HORRIBLE engineering.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Care, August 13, 2025
Hi Jtent,
It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions.
You can schedule an appointment by visiting the Samsung link below:
Repair Services:
https://www.samsung.com/us/support/service/
If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150355411 to help our team pull up your information.
Leo
It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions.
You can schedule an appointment by visiting the Samsung link below:
Repair Services:
https://www.samsung.com/us/support/service/
If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150355411 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Do not recommend
on August 14, 2025
Posted by: Costco buyer
I’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 15, 2025
Hello,
We understand the dismay about what transpires with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about what transpires with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on April 12, 2022
Posted by: kuljit
from Egdewood, WA
[This review was collected as part of a promotion.] love water filter and pitcher feature. Also love the fact face is changeable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on November 1, 2022
Posted by: Harv
from Casper Wyoming
[This review was collected as part of a promotion.] I recently bought a Samsung bespoke amazing refrigerator very happy with the purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Bespoke Refrigerator
on December 6, 2022
Posted by: Anonymous
from Omaha, Ne
[This review was collected as part of a promotion.] Replaced my high-end Kitchen-Aid fridge that lasted only 6 years. I bought the 4 door Samsung Bespoke Flex. We absolutely LOVE the fridge! Appreciate the Flex Crisper & Flex freezer. It makes 2 different types of ice. Not to mention it’s sleek design. Goes great with my kitchen decor! Worth the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge!!!
on January 30, 2023
Posted by: KATX
from Austin, TX
Last fridge broke so I had to replace and I am so happy with our new bespoke flex! I was worried about space but it’s so well designed I feel like we have more space not less! The beverage center is awesome!! And I wasn’t sure about the flex space but we’ve used it both as a beverage fridge and a freezer and I am loving the flexibility to meet our needs whatever the day or necessity. Only complaint is the ice trays seems to lose ice out of the back and slip down into the freezer but it’s a minor inconvenience. Also had to replace the water line with copper as the new plastic one that was installed had the water and ice tasting/smelling like plastic but it was a relatively easy fix. Would recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer door will open itself. Lovely.
on September 13, 2024
Posted by: DavidSW
from Ventura, CA
We bought this about 10 months ago. It's nice. Looks great. Except. The freezer door will open as you open the refrigerator door. Or as you close it. Or if it feels like it. There are motion sensors in the sides of the doors, a nearby hand wave will do it. The freezer will stay open a half inch until your food defrosts or you come home and notice. My take on this is that refrigerators have been around for 100 years. The science of getting the doors to close should have been settled by now. Two service calls. The first recommended loading the door with heavy stuff so it stayed closed. Service tech said this was a known problem. The second replaced the door. Neither fix worked. Samsung is not exactly jumping through hoops to fix this, so I guess for the 10 years and one month that refrigerators last these days, we will have soft ice cream.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 18, 2024
Hi David SW,
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience.
We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147538172 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US