Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(342 Reviews)
Rating breakdown 342 reviews
5 Stars
276
4 Stars
35
3 Stars
6
2 Stars
9
1 Star
16
92%of customers recommend this product.
(
236 out of
257)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Wonderful refrigerator
on September 21, 2023
Posted by: Cool vibes
[This review was collected as part of a promotion.] I L-O-V-E my refrigerator!! Best purchase of 2023.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Please reduce height to 72" in future models
on March 5, 2025
Posted by: JasonSam
Excellent refrigerator but really bizarre decision to go with 73" height. Modern cabinets are usually built to 72". Please reduce height in future models!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy SEA Care, March 5, 2025
Hi JasonSam,
Thank you for your observations of our products. Rest assured that, thanks to your reviews, we are working to improve our products and services.
Have a great day.
^Charles
Thank you for your observations of our products. Rest assured that, thanks to your reviews, we are working to improve our products and services.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Bites and Cubes are not worth it
on June 27, 2025
Posted by: hutchhouse
Love the design and layout of unit. The ice makers however are awful. The constantly dispense broken ice, cubes and bites - we have removed, defrosted, cleaned and reset multiple times. Issue keeps occurring. The water tubes to the trays are not iced over and are clear - water sometimes spills out of trays and then ices up the drawer and trays. Super frustrating design and to deal with.
Response from Samsung USBy Samsung Care, June 30, 2025
Hello,
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Be very cautious!
on August 9, 2025
Posted by: Rebecca
from South Carolina
Be very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 11, 2025
We understand the frustration of dealing with a freezing ice maker, Rebecca. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on August 18, 2025
Posted by: TSF3
from Sandy Lake, PA
DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 19, 2025
Greetings!
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice maker
on September 1, 2025
Posted by: MrMike
from Colonial Heights Va
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and address any concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator I've ever owned!
on April 5, 2022
Posted by: mandymac
from Fort Worth, TX
[This review was collected as part of a promotion.] We have owned this refrigerator for almost a year now. Best kitchen purchase ever! Every person who visits my home wants a "tour" of the new fridge. The outside is truly fingerprintless, some of the shelves are adjustable but still plenty of room for tall items, and NO drink/ice dispenser on the outside. Just a clean sleek look!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality, fridge broke after 2 months
on August 15, 2024
Posted by: Chris
from san franciso, ca
I bought this two months ago and the refrigerant leaked and now the fridge doesn't work at all and we have to wait a week for the local repair people to fix it. We don't have a fridge/freezer for food and all our food spoiled too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 15, 2024
We understand that maximizing the refrigerator's cooling efficiency is essential.
We would love to speak with you personally to give updates about the scheduled repair, Chris.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442777, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak with you personally to give updates about the scheduled repair, Chris.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442777, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US