Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
8
1 Star
15
93%of customers recommend this product.
(
236 out of
255)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
2
Great for the 2 years it worked
on August 12, 2025
Posted by: jtent
from San Francisco, CA
There are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ice buildup that blocked the refrigerator fan and caused the refrigerator section to stop cooling. Bottom line - it's a well thought out refrigerator with great features but HORRIBLE engineering.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Care, August 13, 2025
Hi Jtent,
It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions.
You can schedule an appointment by visiting the Samsung link below:
Repair Services:
https://www.samsung.com/us/support/service/
If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150355411 to help our team pull up your information.
Leo
It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions.
You can schedule an appointment by visiting the Samsung link below:
Repair Services:
https://www.samsung.com/us/support/service/
If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150355411 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Do not recommend
on August 14, 2025
Posted by: Costco buyer
I’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 15, 2025
Hello,
We understand the dismay about what transpires with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about what transpires with the refrigerator.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Best Refrigerator I've ever owned!
on April 5, 2022
Posted by: mandymac
from Fort Worth, TX
[This review was collected as part of a promotion.] We have owned this refrigerator for almost a year now. Best kitchen purchase ever! Every person who visits my home wants a "tour" of the new fridge. The outside is truly fingerprintless, some of the shelves are adjustable but still plenty of room for tall items, and NO drink/ice dispenser on the outside. Just a clean sleek look!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality, fridge broke after 2 months
on August 15, 2024
Posted by: Chris
from san franciso, ca
I bought this two months ago and the refrigerant leaked and now the fridge doesn't work at all and we have to wait a week for the local repair people to fix it. We don't have a fridge/freezer for food and all our food spoiled too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 15, 2024
We understand that maximizing the refrigerator's cooling efficiency is essential.
We would love to speak with you personally to give updates about the scheduled repair, Chris.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442777, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak with you personally to give updates about the scheduled repair, Chris.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147442777, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Scam panel Promotion
on December 4, 2024
Posted by: Panel problems
from Camarillo, California
I bought this refrigerator three months ago and have been trying to buy the customizable panels since as they had the promotion. From day one things were out of stock and unavailable!!! I have been monitoring every other day since and now they are completely out of stock. This is a scam!!!! Now I am stuck with a color that doesn’t match any other appliances in the kitchen!! Samsung…you need to do better!!!
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 9, 2024
Greetings!
It must be disappointing to have planned for a specific look in your kitchen, only to end up with something that doesn’t match the rest of your appliances. Let us assist you.
I have shared a Samsung link below where the Charcoal Glass top panel and bottom panel for a 4-door flex refrigerator are available.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-charcoal-glass-top-panel-ra-f18duu33-aa/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147872232 to help our team pull up your information.
Leo
It must be disappointing to have planned for a specific look in your kitchen, only to end up with something that doesn’t match the rest of your appliances. Let us assist you.
I have shared a Samsung link below where the Charcoal Glass top panel and bottom panel for a 4-door flex refrigerator are available.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-charcoal-glass-top-panel-ra-f18duu33-aa/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147872232 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Bespoke broke after 2 years
on July 28, 2025
Posted by: Yanadane
from Los Angeles
My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, July 29, 2025
Hi Yanadane,
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concerns about the compressor and main board of your refrigerator, and we are here to help.
We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Be very cautious!
on August 9, 2025
Posted by: Rebecca
from South Carolina
Be very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 11, 2025
We understand the frustration of dealing with a freezing ice maker, Rebecca. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150328167 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on August 18, 2025
Posted by: TSF3
from Sandy Lake, PA
DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 19, 2025
Greetings!
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150421556 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US