Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.6
(336 Reviews)
Rating breakdown 336 reviews
5 Stars
275
4 Stars
35
3 Stars
6
2 Stars
7
1 Star
13
93%of customers recommend this product.
(
236 out of
254)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
4
Samsung Bespoke Flex 4 door
on April 5, 2022
Posted by: BespokeOwner
from OK
[This review was collected as part of a promotion.] Received two weeks ago, love my new fridge!
I chose counter depth - bespoke flex 4 door
Pros:
Clean look/no bulky handles
Has cubed and chipped ice
Third compartment can convert to fridge or freezer
separate freezer compartments (perfect for meats and seafood)
Water dispenser and pitcher combo
Bluetooth enabled
French doors
Flex shelf -half folds up for tall containers/bottles
Love that I don’t have dig down in the freezer
I chose counter depth - bespoke flex 4 door
Pros:
Clean look/no bulky handles
Has cubed and chipped ice
Third compartment can convert to fridge or freezer
separate freezer compartments (perfect for meats and seafood)
Water dispenser and pitcher combo
Bluetooth enabled
French doors
Flex shelf -half folds up for tall containers/bottles
Love that I don’t have dig down in the freezer
Cons
Inside fridge space is small
Even with counter depth my fridge stuck out a good amount and I have standard counters
Ice sometimes falls behind the trays
No ice dispenser
panels sold separately and can get pricey but you pay for a nicer look
Ice takes a while to make
Has adjustable shelves but wish they had a wider range to adjust (height)
if you have lots of tall containers (milk, juice bottles, wine bottles, sauce etc) I don’t recommend this fridge, you have limited space for these items
Overall I love my fridge!
Inside fridge space is small
Even with counter depth my fridge stuck out a good amount and I have standard counters
Ice sometimes falls behind the trays
No ice dispenser
panels sold separately and can get pricey but you pay for a nicer look
Ice takes a while to make
Has adjustable shelves but wish they had a wider range to adjust (height)
if you have lots of tall containers (milk, juice bottles, wine bottles, sauce etc) I don’t recommend this fridge, you have limited space for these items
Overall I love my fridge!
I would complain that shipping got delayed multiple times with “false updates” and when installed, they neglected to install a few pieces and I had to look up the fridge installation to figure out where those price belonged.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Looks like a cool fridge, too bad...
on April 5, 2022
Posted by: sylvan
from north carolina
[This review was collected as part of a promotion.] It looks like a really neat fridge. The features are neat and the custom colors are a fun idea. Too bad we wound up having to return ours, it was too big to fit in the area we were putting it. Too tall. Double check your measurements - including the height! - before committing to it. If they came out with a slightly shorter one (and possibly, very slightly narrower), I would definitely consider it.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing amount of space!
on April 5, 2022
Posted by: Adrienne
from NJ
[This review was collected as part of a promotion.] I love how much space this refrigerator has. The matte finish is great and so is the fact there are no handles that constantly smudge or knock into the wall. We use the bottle-friendly water dispenser multiple times a day!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator ever!!!
on April 5, 2022
Posted by: KimK22
from North Las Vegas NV
[This review was collected as part of a promotion.] I was looking for the perfect refrigerator and I definitely found it! I chose the 23 cubic foot counter depth in Matte Grey Glass...it is awesome! It looks great, it has all the best features and it matches my cabinets in our new house almost perfect! It almost looks as if it's a custom fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and functional
on April 7, 2022
Posted by: RnR Royal Ruby
from North Carolina
[This review was collected as part of a promotion.] Beautiful fridge! Bottom left is freezer and ice. Top left is water and beverage center. Bottom left is flex zone which can be regular fridge or freezer. Top right section has QR code and controls to add to Smart Things app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome stylish fridge
on April 10, 2022
Posted by: Kp2py
from Barrington, Illinois
[This review was collected as part of a promotion.] It’s been 6 months since I bought this fridge and it is amazing. At first I had a lot of issues getting this fridge ordered but after two tries I finally got it. I get lots of compliments on the stylish clean look. Fridge is spacious and I love the beverage center.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great looking but poor in functions
on April 11, 2022
Posted by: allen
from Allen TX
[This review was collected as part of a promotion.] This refrigerator is good-looking; however, the auto pitcher does not work from time to time. I already had it repaired after 3 months of purchase, it is not working again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hi allen,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144402917
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144402917
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Statement piece for my Kitchen!
on April 12, 2022
Posted by: TJL4
from Murfreesboro, TN
[This review was collected as part of a promotion.] I have had my fridge for a few months now and LOVE IT! I got the Grey Glass front and it really stands out nicely in my kitchen. Much nicer than the standard stainless steel fridges. The beverage center is my favorite feature of the fridge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US