Customer reviews from Samsung US
Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Average customer rating
4.8
(324 Reviews)
Rating breakdown 324 reviews
5 Stars
275
4 Stars
34
3 Stars
6
2 Stars
5
1 Star
4
96%of customers recommend this product.
(
236 out of
245)
Customer Reviews for Samsung - Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with Beverage Center (panels sold separately) - Custom Panel Ready
Customer Rating
5
Best refrigerator ever!!!
on April 5, 2022
Posted by: KimK22
from North Las Vegas NV
[This review was collected as part of a promotion.] I was looking for the perfect refrigerator and I definitely found it! I chose the 23 cubic foot counter depth in Matte Grey Glass...it is awesome! It looks great, it has all the best features and it matches my cabinets in our new house almost perfect! It almost looks as if it's a custom fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and functional
on April 7, 2022
Posted by: RnR Royal Ruby
from North Carolina
[This review was collected as part of a promotion.] Beautiful fridge! Bottom left is freezer and ice. Top left is water and beverage center. Bottom left is flex zone which can be regular fridge or freezer. Top right section has QR code and controls to add to Smart Things app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome stylish fridge
on April 10, 2022
Posted by: Kp2py
from Barrington, Illinois
[This review was collected as part of a promotion.] It’s been 6 months since I bought this fridge and it is amazing. At first I had a lot of issues getting this fridge ordered but after two tries I finally got it. I get lots of compliments on the stylish clean look. Fridge is spacious and I love the beverage center.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great looking but poor in functions
on April 11, 2022
Posted by: allen
from Allen TX
[This review was collected as part of a promotion.] This refrigerator is good-looking; however, the auto pitcher does not work from time to time. I already had it repaired after 3 months of purchase, it is not working again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hi allen,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144402917
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144402917
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Statement piece for my Kitchen!
on April 12, 2022
Posted by: TJL4
from Murfreesboro, TN
[This review was collected as part of a promotion.] I have had my fridge for a few months now and LOVE IT! I got the Grey Glass front and it really stands out nicely in my kitchen. Much nicer than the standard stainless steel fridges. The beverage center is my favorite feature of the fridge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features
on April 12, 2022
Posted by: Justin
from Texas
[This review was collected as part of a promotion.] Bought the fridge last year and got it around January. We had a lot of issues because the installers keep breaking my glass doors and had to wait to get replacement.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Ross, Customer Care, April 13, 2022
Hi Justin,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your 29 cu. ft. Smart BESPOKE 4-Door Flex™ Refrigerator with Customizable Panel Colors in White Glass. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on April 12, 2022
Posted by: AGibney
from Branford, CT
Great refrigerator, love the features. Everything I was looking for, smooth delivery
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing fridge
on April 13, 2022
Posted by: BestSpoken
from Texas
[This review was collected as part of a promotion.] We love our Bespoke! Perfect size and plenty of color panels to choose from. Everyone loves the looks of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US