Customer reviews from Samsung US
Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Average customer rating
4.8
(4,253 Reviews)
Rating breakdown 4,253 reviews
5 Stars
3,513
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Galaxy S24+ 512GB - Onyx Black (AT&T)
Customer Rating
2
Disappointed
on March 7, 2024
Posted by: Loyal Samsung user
As a loyal Samsung user, I recently purchased the new Samsung S24+. However, I must admit I am very disappointed with its camera performance. I noticed that when I take a picture with my old Samsung phone, the S23F, and use the 'remaster' option, the picture quality improves significantly. Unfortunately, the same cannot be said for my new Samsung S24+ as the picture quality seems to be worse in comparison. This has left me feeling very let down by my purchase and I hope Samsung can address this issue to ensure customer satisfaction.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, March 8, 2024
Hi Loyal Samsung user,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, you can take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. The camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, you can take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. The camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
4
Great storage space.
on March 7, 2024
Posted by: Crissy
[This review was collected as part of a promotion.] This phone is an updated version of my galaxy s22. It is slightly bigger in the screen. The video quality and streaming has improved. The storage space is unreal. I don't think I could ever fill the storage to max capacity. But otherwise it's pretty much the same as the previous models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I always been a fan of all samsung products.
on March 7, 2024
Posted by: Mellemellz1112
[This review was collected as part of a promotion.] I usually use my phone for music in texting.. But I did have a samsung galaxy s 23 ultra But the phone.
Just quit working last month after getting it. So I had to settle for a Samsung A25
Just quit working last month after getting it. So I had to settle for a Samsung A25
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is immaculate
on March 8, 2024
Posted by: Biggycheese
[This review was collected as part of a promotion.] If you want a phone that is only beat in the phone game by is more successful sibling the ultra, the S24+ is your go to. I upgraded from my S21 and immediately felt the difference. For one, the screen is much bigger, and for me who loves to play games on their phone, it's perfect. Honkai Star Rail, Genshin Impact, CoD Mobile, any game you could possibly name this phone runs at max settings without the constant loss of battery. And I for one can tell they did make the vapor chamber bigger for more efficient cooling, because I can play for hours without feeling my hands start to bake. The circle search is also very very accurate and efficient. I couldn't tell you how many times I've seen something that I'm curious about the cost of, want to save for later, or just would like to know more about said item, and within seconds I am able to find out exactly what it is thanks to the circle to search feature. Not only that, it's much easier to use, at least in my opinion, than the Google lens. The resolution is also amazing and it really makes each frame from an anime, show, or video look like the world's greatest screen created. I cannot sing my praises enough to this phone I am very happy and thankful I decided to upgrade when I did. Not only that, but this phone has virtually replaced my pc. All you need is a type c to hdmi and BAM! Samsung Dex allows you to play any controller supported game from your phone on your monitor, TV, and any smart screen you have. Best Phone Ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new AI is so powerful
on March 9, 2024
Posted by: Jerm333
[This review was collected as part of a promotion.] The AI could do things on the new galaxy that the rest of the old gens can't. Also love how the phone looks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great
on March 11, 2024
Posted by: mike
i can't complain about this phone i switched from pixel 3xl to Samsung 24 best change ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a lot of fun
on March 11, 2024
Posted by: MD2024
[This review was collected as part of a promotion.] I use my phone for just about everything. Ice cream shows in sporting events on it I'll take lots of pictures and I listen to music. I love the new features the camera is sharp The AI is fun to play with I would definitely recommend this phone to anybody.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone
on March 11, 2024
Posted by: Drro2710
[This review was collected as part of a promotion.] The best phone ever made hands down not to much not to little just perfect 👌
Value
5
Written by a customer while visiting Samsung US